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Audi Princeton
Princeton, NJ
1,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,127 Reviews of Audi Princeton
February 19, 2019
Oscar=Competence and Professionalism I had a really positive experience buying my car at VW in Princeton. Oscar was very knowledgeable, friendly and trustworthy; he was able to find the r I had a really positive experience buying my car at VW in Princeton. Oscar was very knowledgeable, friendly and trustworthy; he was able to find the right car that meets my needs and with the price I was willing to pay. It was a successful and easy transaction and I am super satisfied. Great experience, highly recommended. More
by MirianTiguan
Employees Worked With
Thomas Krail, Oscar Matamoros
February 12, 2019
REALLY DONT GO HERE M YOU WILL BE SORRY !! Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall Had the worst experience with this service dept. The parking lot is crowded and disorganized and very tight. Left me car for 3 days for the 3rd recall. Returned at night to find a huge dent in my front quarter panel. It was late at night and dark. I asked the service rep to document the damage and give me a receipt. He said he could not. I asked to speak to service manager Jeff D and was told he left. I asked that he be called and they refused. I asked that I get some documentation that I was pointing out a serious damage, they declined. I called my insurance company and they said since the damage happened at dealership I should call police to get a police report. Called police and then they called the Service manager Jeff D. Well, now he showed up. Jeff D was rude, condescending and offensive and accused me of trying to get away with having them repair body damage that I came in with. He insisted that video cameras and pictures would prove this damage but miraculously he later reported that the security systems malfunctioned that day and so the pictures of the car upon entry were deleted. I returned the next day with videos and time stamps from my own home security system showing that there was no damage when I left my home that morning , one could see this clearly on the video since the damage was so severe...the h9me security system also documents the time I left. It is a 10-15 minute drive to the Audi services and I arrived exactly 14 minutes later. Jeff D suggested that I must have been in an accident on the way, then left the car with them for 3 days, then hoped they would not notice , then hoped they would fail to document the dent on the entry ticket form where they document such damages upon arrival.. oh and all of this happened including the accident within the few minutes I drove to the dealership. I returned again with the security videos showing that there was no damage when I left my home and Jeff D refused to look at the videos stating " I have other things I need to do with my time" They damaged my car while in their custody, they refused to notify me of the damage, they then blamed the damage on me, they documented small scratches but failed to document the damage upon entry, they lost the videos, they lost the photos, their security camera miraculously malfunctioned that day. They made me get evidence from my own security cameras and then refused to look at them.. They finally agreed to fix the damage after I threatened a lawsuit. The evidence against them was huge. And while all of this was happening Jeff D continued to be rude, offensive, condescending and made derogatory remarks about "rich people" who try to get away with things. Jeff D then angrily stated that he would have the car repaired but only by his repair shop not mine. Little did I know at that time that my car would be taken to another state to be repaired, even though there is a body shop directly across the street. It took almost 2 weeks for them to fix the thousands of dollars of damage. Stay away from this service dept. They are exceptionally offensive , distrustful, rude and dishonest..oh, and somehow the videos and photos taken of my car at the dealership have still not materialized. Seems likely they were intentionally deleted. Finally, when they check your car in and document the scratches and dents, they do not give you a copy. That is kept for only them to see which means it could be do umentaed after the fact since no copies exist. More
by Piper35w
Employees Worked With
Jeff Dockhorn Jr.
February 11, 2019
New car Saturday! On Saturday February 9th I went to Princeton Volkswagen. Oscar was my sales rep he was absolutely wonderful he listened and was attentive. I would def On Saturday February 9th I went to Princeton Volkswagen. Oscar was my sales rep he was absolutely wonderful he listened and was attentive. I would definitely go back in the future and I will also recommend Oscar to my friends. I have already recommended a few friends to go see him when they're ready to get a new car. I had a wonderful experience at Princeton Volkswagen More
by Dyshaun Ashley
Employees Worked With
Thomas Krail, Oscar Matamoros
February 08, 2019
Personable Salesman Extremely helpful sales staff. Very quick response to internet search. Ryan has happy to spend as much time as I needed to decide which Q5 I was inter Extremely helpful sales staff. Very quick response to internet search. Ryan has happy to spend as much time as I needed to decide which Q5 I was interested in, with 2 lengthy test drives. I never felt rushed. More
by Happy Customer
Employees Worked With
Jade Atkins, Ryan Orsi
February 07, 2019
Wonderful experience I had a great experience purchasing a vehicle with the assistance of Ryan and Jade. They made the entire process seamless from start to finish and an I had a great experience purchasing a vehicle with the assistance of Ryan and Jade. They made the entire process seamless from start to finish and answered all of my questions, even off the clock. Very knowledgeable and patient. Great experience and would highly recommend Princeton Audi to friends and family. More
by Cargirl123
Employees Worked With
Jade Atkins, Ryan Orsi
January 30, 2019
Great experience I worked with Larry who did a great job providing excellent service and responding to my needs for the Q5. His follow up was great as I worked with Larry who did a great job providing excellent service and responding to my needs for the Q5. His follow up was great as More
by Michael N
Employees Worked With
Larry Colleton, Jade Atkins
January 29, 2019
Great Car Buying Experience (Certified Used Audi A4) From the time I made the appointment to come see the car to when I walked out of the dealership with keys in hand, everything was wonderful! From the time I made the appointment to come see the car to when I walked out of the dealership with keys in hand, everything was wonderful! More
by Audi
Employees Worked With
Roshanda Hunt, Jade Atkins
January 27, 2019
Smooth buying experience This was one of my smoothest buying experiences ever. I had a specific car in mind and Jade quickly set me up with a salesperson on short notice on t This was one of my smoothest buying experiences ever. I had a specific car in mind and Jade quickly set me up with a salesperson on short notice on the same days as my initial inquiry. Ryan was very knowledgeable about the car and was able to answer all of my questions. There was no pressure to buy a more expensive model as I have experienced elsewhere. I picked up the car two days later and Ryan stayed late with us to help with delivery. Everyone I interested around the showroom was friendly and helpful. I will definitely consider this dealership for future purchases. More
by CPulse
Employees Worked With
Jade Atkins, Ryan Orsi
January 25, 2019
Great experience buying a pre owned Audi A6 3T from these pe From setting the appointment to going in meeting Jade and Larry everything was well organized as ne packed to my style. Altogether a cut above so many From setting the appointment to going in meeting Jade and Larry everything was well organized as ne packed to my style. Altogether a cut above so many dealerships. More
by RayNJ
Employees Worked With
Larry Colleton, Jade Atkins
January 21, 2019
Excellent experience After landing in US 2 weeks ago, and doing some shopping to buy a car, Oscar was the only one that gave an amazing customer service experience and mak After landing in US 2 weeks ago, and doing some shopping to buy a car, Oscar was the only one that gave an amazing customer service experience and make the deal happen! Thanks... If you want a VW, you need to meet Oscar! More
by FredMRamalho
Employees Worked With
Oscar Matamoros
