Audi Princeton

Family just purchased a E-Tron on 02/09/2022, the general manager at the facility was amazing though I wish I could say the same about the staff with respects to communication / knowledge. The sales person ( manager at the facility was amazing though I wish I could say the same about the staff with respects to communication / knowledge. The sales person (Rosalia Salam) was very nice though was extremely armature with regards to detail orientation throughout the entire process. First we noted that we did not want the front plate bracket mounted or holes drilled in the front bumper, of course when we get there for the pick up, she had them already drilled. Second failure, I do blame both the finance manager Charles Gonzalez and the sales person because from the initial visit we informed the general manager and sale's person that we were financing through our personal bank. General manager even prepped a bill of sale (which was need for the process, thank you) and after a week we received a call from Rosalia which I had requested to speak to someone about an extended warranty. No one called of course. While there I brought up the topic and it lead to a he said she said situation with no results inevitably. (Also did not understand the maintenance needing to change fluids in an all electric vehicle every 10k miles, from the finance managers?) Inevitably the finance manager could have reached out for a conversation at any time, though chose not to. Last, the vehicle was poorly prepped , scratches all over, though when I brought this up to their attention, someone did come out and detailed it again. (Expectations of a new car should not need to point out scratches all over with few chip paints.) Overall mixed emotions, poor detail orientation / knowledge of vehicle, though very nice people. A few other hiccups had occurred, inevitably all could have been avoided with better communication and organizational focusing on details. I hope they implement better processes rather than excuses and blames. More

This is the 5th Audi I've purchased from them and wouldn't think of going anywhere else. The staff is friendly, knowledgeable, and works hard to keep the customer happy. Even in this tough environmen wouldn't think of going anywhere else. The staff is friendly, knowledgeable, and works hard to keep the customer happy. Even in this tough environment for auto dealers, there was no pressure but a great deal of patience. I'm not an easy customer but Lauren Waldrop went out of her way to work a deal for me that was reasonable. David Rojas was very helpful in helping me understand the vehicle's systems, how to operate the controls and transfer my Audi Connect services from my trade-in to the new Q5. I can strongly recommend Princeton Audi for anyone who is looking for a truly professional auto dealership that appreciates its customers. More

Jade Atkins is absolutely the one to go to if you are looking for a vehicle. She took my call and helped me so much! Jade - You are one in a million - Allan looking for a vehicle. She took my call and helped me so much! Jade - You are one in a million - Allan More

I had the best car buying experience with Jade Atkins this week. I was so stressed buying a car due to past experiences at other dealers, after five minutes with Jade I was totally relaxed and looking f this week. I was so stressed buying a car due to past experiences at other dealers, after five minutes with Jade I was totally relaxed and looking forward to purchasing a Jetta. The whole experience including working with finance deserves five stars! I would highly recommend this dealership. More

Had low battery warnings from both key fobs, this was a new thing to me. Stopped by this morning and Dino replaced the batteries in no time! Great way to start my day! Thanks Dino! new thing to me. Stopped by this morning and Dino replaced the batteries in no time! Great way to start my day! Thanks Dino! More

Always great service. My present Audi is a 2012 and I still get treated like a valued customer. Thanks to Dino for the oil fill after closing time. still get treated like a valued customer. Thanks to Dino for the oil fill after closing time. More

I stopped by Princeton Audi today after experiencing a problem with my key fob. Dino helped me immediately by changing the batteries and went over and above by going to my car with me to show me what to d problem with my key fob. Dino helped me immediately by changing the batteries and went over and above by going to my car with me to show me what to do in the event my key was not recognized automatically in the future. He couldn’t have been nicer. The great service was greatly appreciated. Thank you Dino! More

Larry is hands down the best car salesman I've had. He was super knowledgeable about the car we were looking at, which wasn't the case with other people we'd met with in the past. He gave us time to make was super knowledgeable about the car we were looking at, which wasn't the case with other people we'd met with in the past. He gave us time to make a decision and he made the process simple and streamlined. I really can't say enough good things about working with him. More