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Audi Princeton

Princeton, NJ

4.1
1,127 Reviews

959 US-206

Princeton, NJ

08540

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1,127 Reviews of Audi Princeton

September 28, 2012

Went in for an oil change at 7:30 AM and asked if the car could be ready early afternoon. I was told that would be fine. I called at 2:00 PM and was told the car had not been touched but might be in within t More

by richord
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Dave D'Argenio
Sep 28, 2012 -

Audi Princeton responded

Hello Rich, Please allow me the opportunity to apologize for your poor experience. There are no excuses and your episode will be addressed. Please let me know if there is anything I can do to make amends for your poor experience. Thank you for taking the time to write your review, your feedback is appreciated. Best Regards, Dave Dargenio General Manager Princeton Audi / VW

Sep 30, 2012 -

richord responded

Dave, I was expecting some gesture that would cause me to want to attempt to give the dealership another chance to enhance my customer experience. Some gesture such as offering to do this rather minor service anytime at my convenience going so far as to do it while I wait with minimal wait time. Transferring the resolution of the problem back to the customer is not a luxury brand’s “customer experience” solution. I work in DC during the week and am infrequently home during the week. As a result I have to arrange my local activities such as getting our cars serviced, on a rather tight schedule. What will you do to win back my customer loyalty to your dealerhip? Reagrds, Richard Ordowich

September 19, 2012

We started and ended our search at Princeton VW. Jackie Savastano expressed a genuine interest and knowledge in VW cars yet was incredibly personable and easy to talk to. We looked at the 2013 Jetta at Pr More

by abscho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 08, 2012

from the minute we walked into the dealership we were treated with nothing but respect. jim lazos and alex hilgetag worked hard to get us the best deal possible! More

by leonardo.lago.98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 04, 2012

I feel very lucky to have landed at Princeton Audi. Everyone I encountered there is a professional from my first phone call to the pick-up of my new vehicle. I was happy with the experience. I had visi More

by Hillary1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
September 03, 2012

My fiancee and I drove up to visited Princeton Audi about a month ago to look at a 2010 Lexus RX 350 that we saw online at an excellent price. We setup an appointment the next day right after finding the veh More

by dwlink5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Ann Furch
August 31, 2012

The salesman went to great lengths (all the way to Baltimore) to find the color Golf TDI we wanted. In addition, we thought that the price was very good, and it did not involve endless negotiations, More

by zgs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 25, 2012

I would like to commend Mr. Hilgetag for the very professional, efficient and also pleasant way he transacted the financial aspects of my purchase. In particular, I'd like to highlight the following More

by pearsonjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hilgetag
August 24, 2012

Jackie had run 2 leasing scenarios for side by side comparison - hence I was able to make a smart choice. All fees were disclosed upfront. The car left showroom with full tank of #91 gas. More

by lsac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 20, 2012

A great experience with Natasha from initial inquiry through final negotiated price; always responded immediately to my questions. Chris was a pleasure to work with...extremely knowledgeable about the o More

by pstepon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha Mulligan, Chris Riches, James Dellow
August 15, 2012

My Husband and I never had such a great buying experience like we did at this location. The sales rep Anthony Guerriero was one of the best sales reps we have ever dealt with other car dealers. He was very c More

by mauna.tanna
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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