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Audi Rancho Mirage

Rancho MIrage, CA

4.6
75 Reviews
Call Dealership (760) 621-5520

71265 California 111

Rancho MIrage, CA

92270

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75 Reviews of Audi Rancho Mirage

October 02, 2022

They charged with $350 for a oil change and $650 for a new battery that was still under warranty. Really took me to the cleaners. More

by garyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Hello Gary, Thank you for choosing Audi Rancho Mirage and writing this review. I am sorry to hear that you were unhappy with the service you received. Our team strives to provide each customer with a quality experience and we are sorry that we did not meet your expectations. I would like to apologize for the inconvenience our team caused you and thank you for bringing this to our attention. We will be investigating what happened and reaching out to our team members involved. If there is anything further we can do for you, please do not hesitate to reach out. Sincerely, Audi Rancho Mirage

Oct 10, 2022 -

garyj responded

Will be writing a letter to Corp., think you might have taken advantage of my property manager.

Helpful
October 01, 2022

Very clean and modern Audi dealership. Lorena (service consultant) was very courteous and knowledgeable. Service work (60k service) seems to have been performed well. My issues were wai More

by Scooter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing to service your Audi at Audi Rancho Mirage, Scooter. We're glad to hear that you had a positive experience with our dealership and our service department, and we appreciate the kind words regarding Lorena. We're sorry to hear that you experienced some delays in communication, as this can be frustrating when you're eager to get your car back. I'll make sure to pass on your feedback regarding staffing and pricing to our management team. It's disappointing to hear that we didn't meet your expectations with regards to the wash detail, as this is something we typically offer as part of a service visit. We'll work on getting this corrected so that it meets our usual high standards for future guests. Please inform your supervisor at your next visit, we will be investigating this with her and it shouldn't happen again. Thank you again for choosing Audi Rancho Mirage and we hope you'll come see us again soon!

Helpful
September 30, 2022

Great service department. They are always helpful and very knowledgeable. I will be back for my next service. More

by scottmattes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Scott! We're so glad to have you as part of the Audi family and appreciate your kind words about our service department. Our team is passionate about providing excellent customer service and I'm glad to hear that they were able to meet your expectations. We hope to see you again soon for your next service appointment.

Helpful
September 30, 2022

Very friendly and professional. They communicated well and I felt they took care of our service well. More

by lanceortiz68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Preston
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Lance. We're so glad to hear that you had a positive experience and our team was able to take care of your service needs. We appreciate your business and hope to see you again soon!

Helpful
September 29, 2022

As usual Lorena Martinez was fantastic. Accurate, informative and timely service Exceeds expectations. Would give highest recommendation. More

by richardkn59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
Report | Print
Sep 30, 2022 -

Audi Rancho Mirage responded

Thank you for your continued loyalty to Audi Rancho Mirage, Richard. I'm so glad that our team was able to exceed your expectations once again and that Lorena Martinez was able to provide you with the exemplary service you deserve. We truly appreciate your business and I hope you'll come see us again soon.

Helpful
September 29, 2022

Efficient and well maintained. Great management. I will be back in 10000 miles. Thank you again. More

by Pbambauer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo and Jason
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words! We're so happy to hear that you had a great experience with our dealership and we'll be looking forward to seeing you again in 10,000 miles. Thank you for your business and we hope to serve you again soon!

Helpful
September 29, 2022

Aaron and Brian provided excellent service. They were both personable and knowledgable and made the car buying experience really easy. More

by JasonW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron, Brian
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words, Jason. I'm happy to hear that you had a positive experience with Aaron and Brian. They are both excellent employees and I'm grateful to have them on our team. Thank you for choosing Audi Rancho Mirage.

Helpful
September 29, 2022

Had to replace a backup sensor on my Q7. Made an appointment, problem was taken care of. They even gave me a mult-point inspection. All was done in a timely manner. Very pleased! More

by svmess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena is the service rep. The Best!
Report | Print
Sep 30, 2022 -

Audi Rancho Mirage responded

At Audi Rancho Mirage, we're committed to providing our customers with the best service possible. We're glad that we were able to take care of your backup sensor issue in a timely manner and that you were pleased with the inspection as well. Thank you for choosing us and we hope to see you again soon.

Helpful
September 29, 2022

Service liaison - Jason - was helpful with regular status updates and clearly answering any questions I had. The car was serviced in a reasonable amount of time. More

by Akread0107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 30, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words. We're glad to have had Jason available to help with your service experience and that the work was completed in a timely manner. We appreciate your business and hope you'll consider Audi Rancho Mirage for your future automotive needs.

Helpful
September 28, 2022

Great customer service, staff extremely attentive and helpful. I was greeted when I walked into the lobby, adressed by my last name. Process only took a few min to get me into a loaner car, which was a b More

by jmstelmach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Preston
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage. I'm glad to hear our team was attentive and helpful during your visit. Our goal is to make sure each and every one of our guests has a positive experience, so I'm happy to hear we were able to do that for you. We hope you'll come back and see us again soon!

Helpful
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