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Audi Rancho Mirage

Rancho MIrage, CA

4.6
75 Reviews
Call Dealership (760) 621-5520

71265 California 111

Rancho MIrage, CA

92270

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75 Reviews of Audi Rancho Mirage

September 28, 2022

The service intake staff are awesome. The people performing the service needs assistance in performance. More

by Batongirl2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Both intake staff in the service dept.
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage. We are happy to hear that you had a great experience with our service intake staff and we apologize for the inconvenience you experienced with our service technicians. Your feedback has been shared with our team and we will work to improve our performance. Thank you for your business and we hope to see you again soon!

Helpful
September 26, 2022

The dealership had very professional and knowledgeable staff. Service advisor Jason was very helpful during this process More

by adam duran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
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Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Adam. I'm glad to hear our staff was professional and knowledgeable--especially Jason, who you worked with directly. We aim to provide the best possible experience for our customers and it sounds like we were able to do that for you. Thank you for your business and I hope you'll come back to see us again in the future.

Helpful
September 25, 2022

Lorena excellent greeted me good knowledge very responsive kept me informed simply went above and beyond More

by Wjwilkie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage. We're glad to hear that your experience with Lorena was excellent and that she was responsive and accommodating. Thank you also for mentioning that she went above and beyond in meeting your needs. We'll be sure to pass on your compliments to her. We hope to see you back at our dealership soon!

Helpful
September 23, 2022

Jeremiah was professional and easy to work with. Knowledge- excellent sales ability. If I still owned my business , I would do my best to offer him a position. More

by jayjoapfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Valentines
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Jay. I'm glad to hear Jeremiah was professional and easy to work with; he's a valuable member of our team. We appreciate your kind words about his knowledge and sales ability; he strives to provide the best experience possible for our customers. I'll be sure to pass along your compliments to him. If you ever need assistance with anything else while you're in our area, please don't hesitate to reach out. We hope to see you again soon!

Helpful
September 23, 2022

Friendly, efficient service. Bought this car at this dealer and have had all service performed on it there. Always a pleasant experience. More

by Gary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Gary. We're so happy to have been able to serve you as your Audi dealer and service center. It's great to know that you've had a positive experience with us every step of the way. We hope to continue providing excellent service and products for years to come!

Helpful
September 23, 2022

The great thing about this service is Lorena the service assistant who is so helpful and knowledgeable. She is always eager to make my service easy. Bravo Lorena! More

by Fracarpsla
Recommend Dealer
No
Employees Worked With
Loreena
Report | Print
Sep 30, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words about Audi Rancho Mirage and our service team. Lorena is a valuable member of our team and we're glad she was able to exceed your expectations. If there is anything we can do to make your next experience with us a 5-star one please don't hesitate to reach out! We appreciate your business and hope you'll visit us again soon.

Helpful
September 23, 2022

I am waiting for the call to fix the car to be fixed. They we’re suppose to get parts and call me . I have called the dealership 2 weeks ago but no one called. More

by driluthra
Recommend Dealer
No
Employees Worked With
Andy
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Hello, Thank you for bringing this to our attention. I apologize that your experience with Audi Rancho Mirage has been less than satisfactory. Our goal is always to provide the best possible service and we clearly have not done that in this case. I would like to look into what happened and get this resolved as soon as possible. Please call me at your earliest convenience so we can discuss further. Thank you for your business and patience as we work to correct this issue.

Helpful
September 22, 2022

Excellent service - Lorena as the service advisor was great. I was quickly and efficiently checked in and she thoroughly explained what work was to be done on my vehicle. More

by jack15234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Jack. We are so happy to hear that you had a great experience with our service advisor, Lorena. She is a valuable member of our team and we appreciate her dedication to providing excellent customer service. Thank you for your kind words and we hope to see you again soon!

Helpful
September 22, 2022

Easy and efficient process with polite and informed team. Low stress. They work hard to get you in and out. More

by johnrwallace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou, Lorena
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, John. We're glad to hear that you had a positive experience with our team and that the process was easy and efficient for you. We appreciate your business and look forward to serving you again in the future.

Helpful
September 22, 2022

The 40,000 mile service was provided courteously and thoroughly. The one additional concern I had about my car was also addressed and attended to completely. The multi-point check-up provided me with t More

by Alan K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
Sep 29, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Alan. We're glad to hear that our service team was able to provide you with a great experience and take care of your car's needs. We always aim to go above and beyond for our customers and it sounds like we were able to do that for you. Thank you for your business and we hope to see you again soon!

Helpful
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