Audi San Diego - Service Center

95k checkup Went in for my scheduled 95k tune up. Had heard a funny rattling noise under the back part of my car. Thank God for the Audi loaner program! Didn’t Went in for my scheduled 95k tune up. Had heard a funny rattling noise under the back part of my car. Thank God for the Audi loaner program! Didn’t hear back from anyone and called the next day. They were having a supervisor look at the issue. When I finally heard back, the diagnosis seemed odd, needed a brand new muffler because the insides were disintegrating? Or falling apart. 1272.00. Called a few other Audi authorized dealers and only a few had heard of the problem. Am having a second opinion done as it is a strange issue. Love Audi San Diego otherwise! Thanks Brett for being patient with me! More

Very good and prompt Very friendly and delivered the car on time. Quality of servicing has been good and the estimate provided was close to the final price. Made me feel c Very friendly and delivered the car on time. Quality of servicing has been good and the estimate provided was close to the final price. Made me feel comfortable and overall was a good experience. More

From great to awful The repair shop is totally overloaded - I was told to bring my car in on a Thursday morning for a simple repair job. I had to wait for hours for my lo The repair shop is totally overloaded - I was told to bring my car in on a Thursday morning for a simple repair job. I had to wait for hours for my loaner which was the dirtiest car I have ever driven. One week later my car had not been touched. Why tell customers to bring their vehicle before the shop has time to repair it? After another week and several calls I was finally told that parts had to be ordered. The car was ready after another week. 3 weeks for this simple LED screen repair is nuts. The leadership of your company has failed to keep up with your growth and is apparently incompetent. More

Commitment Audi is not committed to taking responsibility for poor quality parts. Sunshade and shotgun door handle (twice) need repair after 80,000 miles. Audi Audi is not committed to taking responsibility for poor quality parts. Sunshade and shotgun door handle (twice) need repair after 80,000 miles. Audi wanted $2400 and $350 to repair. Also, when we purchased new, were promised lifetime oil changes. Audi of San Diego changed their mind almost as soon as we drove it off the lot. Finally Q5 burns oil, apparently a problem in theQ5. Audi refused to fix because we have only 90,000 miles on our 2011 Q5. A car manufacturer such as Audi should stand by their vehicles. More

service I did not have to wait to receive help. First available service team member gladly offered to get me started. Staff was attentive to my requests an I did not have to wait to receive help. First available service team member gladly offered to get me started. Staff was attentive to my requests and very courteous. More

Luxury This dealership is pure luxury from when you pull in. I was impressed. Dealer recall performed in less then a day I was impressed. Great bunch of guys This dealership is pure luxury from when you pull in. I was impressed. Dealer recall performed in less then a day I was impressed. Great bunch of guys More

First Class The service is always professional, polite and friendly. Brett My A7 was in for a recall and a check up so I needed a loaner car. Surprisingly, this d The service is always professional, polite and friendly. Brett My A7 was in for a recall and a check up so I needed a loaner car. Surprisingly, this department is not up to the same high standards as the Audi Service Department. More

Waste of time He’s just disorganized and not willing to help with my A4. Also he is not willing to give the customer best choice instead he wants the customer to pa He’s just disorganized and not willing to help with my A4. Also he is not willing to give the customer best choice instead he wants the customer to pay more. More

Professional Service Thank you San Diego Audi for servicing of my SQ5. Top notch customer service and attention. I even got to drive the new 2019 SQ5, loaner. Thank you San Diego Audi for servicing of my SQ5. Top notch customer service and attention. I even got to drive the new 2019 SQ5, loaner. More

great service. frequent updates. Quick service on vehicle drop off and pick up. convenient availability of Lyft from drop of and vehicle pick up. thank yo service. frequent updates. Quick service on vehicle drop off and pick up. convenient availability of Lyft from drop of and vehicle pick up. thank you More