Audi San Diego - Service Center

Routine maintenance The service dept has Always provided exceptional service .. Damien has always provided us with thorough, excellent and courteous service - this time w The service dept has Always provided exceptional service .. Damien has always provided us with thorough, excellent and courteous service - this time was no exception ! However , we are extremely disappointed with your sales department . We were given false information regarding our lease... and were given a very FLIPPANT “I’m sorry - but that person told you wrong and has been fired” when inquiring about it.... Does NOT reflect well of this dealership . We are seriously upset and know we were taken advantage of . More

Quality service performed by an efficient team George Gushalak and the team at Audi provide great service, tailored to my time line (which is often short!) I have never been disappointed. The servi George Gushalak and the team at Audi provide great service, tailored to my time line (which is often short!) I have never been disappointed. The service team is the reason WHY I buy my Audis (for decades) from this dealership. More

Great service, George Gushlak! George is always thoughtful, honest and thorough. I’ve been working with George for many years now and planning to come back. Highly recommend him George is always thoughtful, honest and thorough. I’ve been working with George for many years now and planning to come back. Highly recommend him to my friends who drives Audi. More

Oil Change Service Had a truly great experience as always! The service was completed very quickly while I got to get some work done in the nice lounge area. Thanks! Had a truly great experience as always! The service was completed very quickly while I got to get some work done in the nice lounge area. Thanks! More

Top Notch Service The whole team at Audi San Diego made me feel like I was the only car being serviced that day...and I certainly wasn’t. The whole team at Audi San Diego made me feel like I was the only car being serviced that day...and I certainly wasn’t. More

Excellent Service From the time I walked in and was greeted by Joe and the service coordinator Jerald who was super helpful. I had a great experience. Thank you for gr From the time I walked in and was greeted by Joe and the service coordinator Jerald who was super helpful. I had a great experience. Thank you for great customer service. More

Nice people, disappointing follow through I really like my new Q5. Robert was and is an excellent sales and teaching professional. Would recommend him and Dan Chapelle anytime to anyone. Howev I really like my new Q5. Robert was and is an excellent sales and teaching professional. Would recommend him and Dan Chapelle anytime to anyone. However, my service appointment— for the Luxe package— fell pretty short of the mark. When I arrived, Imy service advisor, Joe directed me to a long line of customers waiting for complimentary cars after advising me that my newly Luxed car would be ready after 5 pm. I told him I would see him in the morning. I arrived around 9:30 am to learn my car was not finished. I did not get a call advising me that was the case, thereby negating the Miramar Road morning slog. When Joe escorted me back to the comp car line, we were advised there were none to be had. I got back into the one I had just returned and left. The third morning, I again arrived at designated time to find a ready, cleaned car. It wasn’t until my second stop of the day that I realized that the plastic mats for the front seats were gone. I checked the car, then called Joe. And called Joe. He said they were in my trunk — in a Q5 I do not thinkof the back end as a trunk— but I reiterated they were not. Then the rains started. Despite repeated efforts,, I received no help. I bought the Q5 mats. Through Amazon. More

Always Great Always great customer service here!! Everyone is always super attentive, patient, understanding and helpful. They throughly answer all my questions, h Always great customer service here!! Everyone is always super attentive, patient, understanding and helpful. They throughly answer all my questions, however silly they may be. More

good alternative transportation Got a loaner once otherwise Lyft was provided in a timely manner both ways. Overall the service folks in this dealership are very friendly and helpf Got a loaner once otherwise Lyft was provided in a timely manner both ways. Overall the service folks in this dealership are very friendly and helpful. More