Audi San Diego - Service Center

Everyone went above & beyond!! It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. W It was great service!! Was impressed that everyone went above & beyond to get things taken care of. Very impressed. Things were dealt with quickly. When there was a problem with a part, the service manager pulled strings to get a part there ASAP!! More

Customer service I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of I brought my Audi in for service and was provided a “loaner” while waiting for a part. Scott kept me posted every step if the way as to the status of the job. Professional, friendly and considerate! Great staff! More

Personable and Professional Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted Easy scheduling, personable and professional service, quality work. The service was well explained and future suggested work was explained and quoted. Overall a great service experience. More

Small, but they get the job done. This service center is small, but they get the job done, after all hopefully you're not spending too much time there. Most of the service advisors are This service center is small, but they get the job done, after all hopefully you're not spending too much time there. Most of the service advisors are top notch professionals, except one, he must be related to someone this runs the place. More

Easy and friendly Damion was very friendly and made things easy. The service was quick and I was happy with everything. I didn’t mind having to wait there either while Damion was very friendly and made things easy. The service was quick and I was happy with everything. I didn’t mind having to wait there either while car was being worked on because the lounge was nice and I could get work done. More

Very good service experience from scheduling through the rep Great communication and good repair! Brett’s a real pro! The work was done timely and well and the service department went beyond the call with spec Great communication and good repair! Brett’s a real pro! The work was done timely and well and the service department went beyond the call with special assistance! More

Hassle free service My service appointment was very straight forward. The service advisor was very thorough and the service was done in the amount of time promised. It wa My service appointment was very straight forward. The service advisor was very thorough and the service was done in the amount of time promised. It was great customer service More

Gold standard dealership I have 2 Audis both of which I regularly service at Audi San Diego. Overall this is a very well organized dealership, and generally their work is of h I have 2 Audis both of which I regularly service at Audi San Diego. Overall this is a very well organized dealership, and generally their work is of high quality. On rare occasion, if work falls short, in my experience they try hard to put things right. Scheduling appointments is easy and I have never had to delay having my vehicles serviced. Damien Burton, my dedicated service agent for the past 3 years is genuine, trustworthy, and has outstanding customer service skills. Manny Gastelum, who usually deals with me when Damien is unavailable, is also a good guy. Having specialists who know me and my cars, and on whom I can call on directly if needed is invaluable to me and definitely elevates customer service to the next level. I won’t take my cars anywhere else. More

Spot On Service Danny was tremendous start to finish, well exceeding my expectations! Was very friendly and kept to his timeline and promise of keeping me updated and Danny was tremendous start to finish, well exceeding my expectations! Was very friendly and kept to his timeline and promise of keeping me updated and within price point. More

1st to show up...10th to get service No chairs to sit in so I went to the showroom as instructed...came back at 8am and was in a line of 10 people with no seats...i'm a senior with a hand No chairs to sit in so I went to the showroom as instructed...came back at 8am and was in a line of 10 people with no seats...i'm a senior with a handicap and nobody acknowledged me/my car as the 1st in line...i was uncomfortable so i left without service...disappointed! The serviceman in charge i thought unfriendly...how?...when i came in he told me they were not open yet (7:45) without ever looking up from his computer and addressing me in which i had to ask him: Are you talking to me?He said yes. I do not call that friendly service. Do you? I will not experience that type of treatment again. More