Audi San Diego - Service Center

Informative and complete Knowledgeable technicians; communicative technicians; streamlined from drop off to meeting technician; resolved sporadic engine light immediately and Knowledgeable technicians; communicative technicians; streamlined from drop off to meeting technician; resolved sporadic engine light immediately and car performs again as a sport car should; brakes and bushings perfect; and all service people friendly and interested in getting you in and out quickly More

Maintenance Manni was great. I got in and out and they resolved my issue and the break issue was under warranty. They assisted with the technology issue also. Manni was great. I got in and out and they resolved my issue and the break issue was under warranty. They assisted with the technology issue also. More

Recall repair on ‘19 Q5 Jerald was very efficient, knowledgeable, pleasant & even made sure the water spots were off my freshly washed vehicle. I’ll have him handle all of t Jerald was very efficient, knowledgeable, pleasant & even made sure the water spots were off my freshly washed vehicle. I’ll have him handle all of the future service work on my Q5. More

Excellent Service Thank you Audi Service team for helping me with my service needs. Love bringing my vehicle here for service, great staff, easy to work with! Thank you Audi Service team for helping me with my service needs. Love bringing my vehicle here for service, great staff, easy to work with! More

Excellent Service The only thing Audi San Diego could improve upon is the time spent to obtain temporary loaner vehicle. That process was way too long. Should not det The only thing Audi San Diego could improve upon is the time spent to obtain temporary loaner vehicle. That process was way too long. Should not detract however from Damien's efforts to make the service stop smooth and professional. More

It's always a pleasure to have service done at the Miramar A People were very helpful and the service is outstanding. Gerald my service representative always courteous and he promotes the family feeling that's w People were very helpful and the service is outstanding. Gerald my service representative always courteous and he promotes the family feeling that's why I always go there. More

Excellent services everytime. Very satisfied and very comfortable with the same service advisor. Through the years that I had been using their services, I never had to bring the c Very satisfied and very comfortable with the same service advisor. Through the years that I had been using their services, I never had to bring the car back for the same problem. These perfect services that were done to my car gave me a lot of trust and confidence in them. More

Thank you My service was smooth and went without event. I especially appreciated the videos from the techs in the garage. Thanks you again Audi San Diego! My service was smooth and went without event. I especially appreciated the videos from the techs in the garage. Thanks you again Audi San Diego! More

Great people, but clearly challenges with customer service I greatly appreciate the knowledge and customer service of the advisors at this dealership. That being said, it seems that they are quite overwhelmed I greatly appreciate the knowledge and customer service of the advisors at this dealership. That being said, it seems that they are quite overwhelmed with the load of people and cars that need to be serviced. I've had a handful of situations where I haven't received a return call or follow up on a request. As well, there was an error during my last service which caused a very scary overheating of my coolant system. The folks took ownership for it, but I wasn't offered any compensation for or discounts on my other service. When I did make that awkward request, it was given but I had to follow up to ask about it a few times. I just wish the service advisors had the ability to make each customer feel appreciated and that they got a good value for their money. There aren't any individuals that I would call out as not being good at their roles or trying hard, I just feel there needs to be better process in place by management. More

First service This was my first service on my car. Manny Gastelum was great! He was very friendly and helpful, very knowledgeable. Just all around great customer se This was my first service on my car. Manny Gastelum was great! He was very friendly and helpful, very knowledgeable. Just all around great customer service. More