Audi San Diego - Service Center

Surprised This was my first time at an Audi dealership. Previously I had driven Infiniti brands for 2 decades and have been accustomed to great client experien This was my first time at an Audi dealership. Previously I had driven Infiniti brands for 2 decades and have been accustomed to great client experience. I recently brought my car in due to 3 recalls Audi sent me. I called in, made an appointment and asked if there would be a loaner car provided and was told that I would if I came in first thing in the morning. I set an 7:30am appointment and was disappointed to learn there was no loaner car available but that they would provide LYFT services. My first LYFT service cancelled, and so I waited an additional 18 minutes for the 2nd to arrive. I picked up my car at the end of day to be told that the part for the 3rd recall was not available so I would need to leave my car or bring it back. I picked up my car, I received a call a day later letting me know the part needed was now available so I set an appointment for 7:30am Monday morning and insisted I have a loaner car which they accommodated. I came in and it took 45 minutes for me to drop off my car and pick up a loaner car. They kept my car for 2 days. I picked up my car today and they let me know that the work was complete along with a coolant leak that they corrected all at no charge because of my Audi Care package. I think overall, they are really nice people once you are actually assisted. I would say for a first impression, the wait time was not what I was used to. I have to say the other 3 clients in line had also expressed their disappointment in the wait time. Again, this is my first time dealing with Audi, so my apologies if this is the "norm" but certainly not what I expected. I will say that Damien greeted my first day and was very friendly, but very underwhelmed after that. More

Summary George does a great job of taking care of me every time I come in and has always tried to keep me posted as to the work performed. George does a great job of taking care of me every time I come in and has always tried to keep me posted as to the work performed. More

Excellent Love my Audi and the people at Audi San Diego—always pleased with service and efficiency. Have been a client for more than 20 years. Love my Audi and the people at Audi San Diego—always pleased with service and efficiency. Have been a client for more than 20 years. More

Recall Fix Overall satisfaction for the work done was good. Waiting area okay, coffee sub-par. There is a lack of direction for placing the car when first arrivi Overall satisfaction for the work done was good. Waiting area okay, coffee sub-par. There is a lack of direction for placing the car when first arriving.. More

recall I made an appt for a recall on my car. I requested a loaner. When I arrived at my appt, I was told that I loaners were on backup and I would have to w I made an appt for a recall on my car. I requested a loaner. When I arrived at my appt, I was told that I loaners were on backup and I would have to wait an hour. I was helped by someone not assigned to me who kept trying to get me to stay and wait an hour for my vehicle to be finished, which I could not do since I had to work. When I was told that loaner vehicles were not available, I decided to leave without getting my vehicle fixed. I was then approached by my service person who was extremely helpful. And told me that loaner cars are hard to come by and that I should come around 4-5pm since this will 'only take an hour'. He was kind enough to waive the fee to have my windshield wiper jets cleaned at no charge next time I come. More

Excellent experience I bought a certified preowned Q5 and one of the keys didn’t work. Jerald was knowledgeable and professional and got the key working and recall comple I bought a certified preowned Q5 and one of the keys didn’t work. Jerald was knowledgeable and professional and got the key working and recall completed and we were out the door in 45 minutes, without an appointment. More

I came in with no appointment and was well treated Mannie explained what was wrong with my car and arranged for it to be fixed that day. I had about a 1 1/2 hour wait. Perfect! Mannie explained what was wrong with my car and arranged for it to be fixed that day. I had about a 1 1/2 hour wait. Perfect! More

Excellent service! It doesn't get better than Damien! He is personable, communicative, and prioritizes our needs. No doubt that he gives the best service possible, every It doesn't get better than Damien! He is personable, communicative, and prioritizes our needs. No doubt that he gives the best service possible, every time. More

10k service Started with a call from the dealership, asking if previous service was resolved satisfactorily. I booked the 10k service then and there. It was compl Started with a call from the dealership, asking if previous service was resolved satisfactorily. I booked the 10k service then and there. It was completed without any issues, and my wife waited for the car to be finished. More

amazing service I was able to schedule an appointment promptly. Brett explains all the work and informed of recall notices that would be completed during the visit. T I was able to schedule an appointment promptly. Brett explains all the work and informed of recall notices that would be completed during the visit. The work was completed within the estimated time. More