Audi San Diego - Service Center

Excellent annual service Audi San Diego has been my exclusive service dealership since I purchased my Audi. The facilities are spotless, the service reps are courteous, knowle Audi San Diego has been my exclusive service dealership since I purchased my Audi. The facilities are spotless, the service reps are courteous, knowledgeable and keep me informed on the progress of work, and the work performed is excellent. More

Audi service is great Brought my car in after a blow out in my front right tire due to a horrible pot hole. I received a free loaner and had my car completely checked. The Brought my car in after a blow out in my front right tire due to a horrible pot hole. I received a free loaner and had my car completely checked. The tire was fixed and I picked the car up the next day washed and clean. FANTASTIC More

Awesome Customer Service Scott (Service Advisor) and Branson (the one who got me into my loaner car) were awesome! One reason i’ll Be coming back to this Audi dealership. Scott (Service Advisor) and Branson (the one who got me into my loaner car) were awesome! One reason i’ll Be coming back to this Audi dealership. More

First class customer service The service staff are courteous, professional and helpful. A people pleasiing crew. The facility is great, with a comfortable lounge that makes the wa The service staff are courteous, professional and helpful. A people pleasiing crew. The facility is great, with a comfortable lounge that makes the wait go by quickly. Shout out to Damian Burton - service advisor extraordinaire. More

The team at Audi San Diego made it as painless as possible. Taking your car in for service can be sheer drudgery. The team at Audi San Diego made it as painless as possible. I look forward to relaxing in th Taking your car in for service can be sheer drudgery. The team at Audi San Diego made it as painless as possible. I look forward to relaxing in the lounge, reading a book and sipping a cup of coffee when my A4 comes due for it's 75,000-mile service. More

Wait, wait and wait more My car went in for a new tire (blow out on the road). After waiting two days for a tire, I finally got a text my car was ready. I was ordered a Lyft b My car went in for a new tire (blow out on the road). After waiting two days for a tire, I finally got a text my car was ready. I was ordered a Lyft by the dealer after speaking with my assigned service person via text. I arrived an hour after I received a text that specifically said my car was ready. Well, it was not ready. It wasn’t even in the bay getting worked on. Not sure how any employee could fire off a text saying my car was ready and not even know it service had not been initiated. Now, normally, I understand things happen but the service before this I had a similar situation and waited an additional 30 minutes for my car after it was supposed to be ready. This time I waited almost TWO HOURS. I appreciated my service person trying his best after he realized what happened but matters were made worse since i had a sick kid at home, baby sitter had to leave and I had to arrange for my mother to leave work early and take care of my child. What should have been a simple pick up of my ride, ended up in a frustrating long wait. Not cool Audi. George is a great guy and he communicates well but this never happened to me when I had Damien and now my last two experiences at Audi have rubbed me the wrong way. I gave this review an extra star only because I do believe George is a good dude but for this to happen to me twice and cost me some valuable time is not ok. More

Excellent customer service! Went for a software update for my TTIs, also got an oil change. Everything was explained well, and I was helped with the Audi connect for my google ma Went for a software update for my TTIs, also got an oil change. Everything was explained well, and I was helped with the Audi connect for my google maps settings. Great dealer service! More

Etron The team was very helpful and informative. I appreciated the timely information and details provided. The staff was courteous and prompt in all that The team was very helpful and informative. I appreciated the timely information and details provided. The staff was courteous and prompt in all that they did. More

awesome The reason for buying another (SQ5) Audi, was Damian Burton he took care of my 2016 S4 and he always have a smile and great attitude with the right an The reason for buying another (SQ5) Audi, was Damian Burton he took care of my 2016 S4 and he always have a smile and great attitude with the right answers and the corrections that need it to fix my car More

Great Customer Service Damien Burton always greets me with a smile and an a great attitude. When I call in and leave a message he is very prompt calling back to attend to my Damien Burton always greets me with a smile and an a great attitude. When I call in and leave a message he is very prompt calling back to attend to my needs. More