Audi San Juan

Worst Customer Service If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership. If you are considering buying a car from Audi San Juan, I would advise you reconsider and purchase your vehicle at another Audi dealership. Up until the time of purchase, the customer service was excellent. After signing, I received probably the worst customer service I’ve had to date. - The day I went to pick up my car I was told it would be ready by a certain time. I arrived promptly at that time, and my sales associate was gone. I waited for 45 minutes before someone finally assisted me. - The car tucked in a corner of the lot, not presented in glass doors as promised. - The car had 1/4 tank of gas, not full as promised. - The car was dirty. I traded in my car and had to wait 4 days for it to be fully detailed and the trunk was full of dirt. - The loaner car they gave me was an upgraded version of my car, and my sales associated admitted prior that it was a mistake and would leave me resenting not buying the newer more decked-out model (which it did). I expressed interest in upgrading and was not helped until much later. - My sales associate told me I would not be charged for the gas I used on the loaner since I traded in my car with a full tank and sure enough, was charged a couple of days later. - There was a dent in the hood of the car!! They said they would “fix” and they did so by merely painting over it. I regret giving my money to this facility. I feel cheated and under-respected. If I could do it over again, I would not buy from Audi San Juan. More

A Great Buying Experience Everyone at this dealership gave us the most courteous and professional service we could have hoped for. You have a great team in place and a great p Everyone at this dealership gave us the most courteous and professional service we could have hoped for. You have a great team in place and a great program to back them up. More

The Best Experience I am extremely satisfied with my purchase all the Audi team members were super friendly and nice . Great Quality Service, I would definitely recommend I am extremely satisfied with my purchase all the Audi team members were super friendly and nice . Great Quality Service, I would definitely recommend to others More

Well worth the trip We were over whelmed with the kindness in which we were treated. We could tell from the inset that this dealership employs honesty and treats their c We were over whelmed with the kindness in which we were treated. We could tell from the inset that this dealership employs honesty and treats their customers with respect. They went the extra mile for us. A classy dealership to say the least, for beyond others that we visited. Well done! More

Exciting Time I was in the market for a new vehicle. I started online of course. As a busy mom, I really didn't have much time to sit and wait at a dealership. I sa I was in the market for a new vehicle. I started online of course. As a busy mom, I really didn't have much time to sit and wait at a dealership. I saw a couple of vehicles that I was interested in and submitted my application. I also called and got in contact with Gracie. I told her my situation, and she made everything so easy and conveniently for me. I went in one afternoon to test drive, and purchased my car during lunch the following day. More

false information regarding additional services purchased After purchasing my Q7 in July of 2015 my salesperson misinformed me regarding an additional services I paid for which was for oil changes and windsh After purchasing my Q7 in July of 2015 my salesperson misinformed me regarding an additional services I paid for which was for oil changes and windshield protection. I've traded my car in after 8months and I've tried to get a reimbursement for the oil changes plus windshield protection plan but have been met with obstacles at the dealership. Phone calls not returned and being told that the plan goes with the car, why would I pay $2200.00 for someone else to benefit from my losses. Not only did the car depreciate $20,000 in less than a year I'm out the money paid for the additional services. the Q7 still has a bumper to bumper warranty since it was traded in with only 8,000 miles on it. All in all I am very disappointment with the dealership's lack of professionalism, giving misleading information regarding reimbursement policy, plus unethical practices from their sales personnel. More

Unethical business practices They will say "anything," as dishonest as it may be, to take as much money as they can from the customer. They do NOT practice "world class service. They will say "anything," as dishonest as it may be, to take as much money as they can from the customer. They do NOT practice "world class service." They will not prorate the extra fees they collect for service if you sell the vehicle before its expiration date/mileage. Beware!!!! Do not buy the extra oil changes or windshield protection. The first two years of oil changes are "free." If you pay for future oil changes, they will take place after the first two years. If you sell the vehicle before the first year, they keep the money you paid for the future oil changes and will not prorate the windshield protection policy. They will not tell you the truth at the time of purchase. They are the most dishonest dealership I have ever dealt with. More

Total rip off The sales person did not seem to know the spec of the car he was trying to sell. He did not know if the car is supercharged or turbocharged or if he e The sales person did not seem to know the spec of the car he was trying to sell. He did not know if the car is supercharged or turbocharged or if he even know the difference between the two. He told us that the car is rated at 550 HP where everyone knows that the car is 333HP. We agreed on 72 month but the contract ended up being 75 months. They also added some other stuff which we told them we don't need. We bought the car last month and it is already paid off. This is just a warning to future audi buyers here in the valley. Don't go to Audi San Juan. More

Dorian was great to work with. He offers EXCELLENT service. We went back two months later for a second car! I love the whole Audi experience. Cannot say enough good things about Dorian. He gets ten s service. We went back two months later for a second car! I love the whole Audi experience. Cannot say enough good things about Dorian. He gets ten stars! More