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Audi Shawnee Mission - Service Center
Merriam, KS
22 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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22 Reviews of Audi Shawnee Mission - Service Center
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December 14, 2023
Absolutely unacceptable customer service experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite this being a supposed 3.5-hour service. 3. At 4:18 PM, I called, but the service rep was busy, and I was promised a callback. 4. With no response, I had to call again at 4:40 PM, considering the service center closes at 5:30 PM. 5. I was then informed that the car would be ready for pickup at 5:00 PM. 6. Upon arriving at the service center, I expressed my frustration about their lack of communication and received a strange response from another agent. 7. The Q7 wasn't ready until 5:21 PM. This level of service and communication is entirely unacceptable and has left me thoroughly dissatisfied with the overall experience. I have zero confidence about 80 K service that I paid for. Typically the preliminary report comes and service rep talks about fixing any additional issues they find. Nothing of that sort happened, looking a sequence of events. More
by Chandra Poojari
Employees Worked With
John Coats
Helpful November 19, 2022
Michelle, Chris, and other staff on hand were extremely responsive and friendly as well as professional, making the repair process on my AllRoad an unexpected example of how a stressful situat extremely responsive and friendly as well as professional, making the repair process on my AllRoad an unexpected example of how a stressful situation can be eased by exceptional personnel as well as competent mechanical work.Hooray. . More
by CAS3
Employees Worked With
Michelle, Chris
October 17, 2022
Took in my A5 in for it's 65k service and inspection and also fix a key fob issue. Great service department. Went through all the inspection found and unfortunately weren't able to resolve the fob issue the also fix a key fob issue. Great service department. Went through all the inspection found and unfortunately weren't able to resolve the fob issue they were great! Went through the everything they found on the inspection and what steps to do in resolving my key fob issue. More
by robstor80
Employees Worked With
Chris Cevallos
August 31, 2022
Love the service at this Audi dealership. Chris is incredible, he is so knowledgeable and personable and makes dealing with my car so simple! Chris is incredible, he is so knowledgeable and personable and makes dealing with my car so simple! More
by klwreilly
Employees Worked With
Chris Cevallos
May 18, 2022
Michelle Martinson is absolutely amazing and is a huge asset to your company. She always goes out of way to help the customers and it is her number one priority to ensure each customer has the best exper asset to your company. She always goes out of way to help the customers and it is her number one priority to ensure each customer has the best experience possible. She is so kind and makes you feel as if you have known her forever. I haven't always had the greatest experience with other dealerships service department, but trust Michelle so much. I know she has my best interest at heart. She is the best!!! More
by kdearmore
Employees Worked With
Michelle Martinson
May 07, 2022
Beyond stellar service. Service Tech Chris Cevallos goes out of his way to hep make your experience as smooth as possible! Service Tech Chris Cevallos goes out of his way to hep make your experience as smooth as possible! More
by Eight1six
Employees Worked With
Chris Cevallos
July 09, 2021
My Service Consultant Michelle Martinson is a rock star. Always a pleasure visiting this dealership. My schedule is difficult and their efficiency is absolutely appreciated. Always a pleasure visiting this dealership. My schedule is difficult and their efficiency is absolutely appreciated. More
by veronica.dersch
Employees Worked With
Michelle Martinson
May 06, 2021
Excellent service! My car was properly serviced and I was given an outstanding car to drive while I waited several days for my vehicle to be repaired. was given an outstanding car to drive while I waited several days for my vehicle to be repaired. More
by teacups2
Employees Worked With
Michelle
