Audi Silver Spring

George Ayoub (Especially), Aaron Klimchuk, Mike Cohen, and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every and Evan Singham: Let me preface with an apology for my redundancy with the accolades to follow, but I was just that blown away. Thanks to every employee of Silver Spring Audi Service Department for the wonderful treatment I received after my recent repairs to my Audi Q7. I have never had such fine service from an an Audi Service Department. THe other one I dealt with prior to yours was Audi of Rockville. Their staff were rude, incompetent, and not helpful at all. Thank you for doing superior work on my "tank". You are THE BEST! The entire process from beginning to end, was handled in the most professional and courteous manner that I have ever experienced. My car was more beautiful when you finished it than when I originally bought it! This is a letter of appreciation in regards to the way my Audi Q7 was taken care of. The customer service shown to me by you and your staff is remarkable. I truly believe that it is a statement of character of yourself and every person who works at your place of business. In fact it is a style of business that should be adopted by everyone I will continue to recommend my family, friends, and clients to use your business. I have one word that best describes your company and all of your employees, IMPRESSIVE!! You provide excellent customer service. Also, all of your office workers were so kind and helpful. You have a great establishment that provides superior overall service. This shines in your employees; they pride themselves in their work. You have a great team and please let them know. This is a letter of complete gratitude. From the initial contact, you gave me peace of mind that my Q7 would be taken care of. You and your staff delivered excellent customer service from that day forward. Thanks for the great job on the repairs. The excellence of the operation is noted, but the extra little things make a big difference. I’ll be sure to let everyone know of the high quality of your work. Your company is #1 in my eyes! I want to thank everyone at Silver Spring Audi Service Department. Everyone went above and beyond what I expected after dealing with the horrific service (or lack thereof) from Audi Rockville. More

Outstanding customer service from Tom Schweiss during the leasing of my A4 Audi. The whole approach from beginning to end was seemless,efficient and most of all his knowledge of the product, process and abil leasing of my A4 Audi. The whole approach from beginning to end was seemless,efficient and most of all his knowledge of the product, process and ability to anticipate my questions is what deserves high praise. James Wang as the business manager at the end of the process also deserves high marks for his customer service, knowledge and efficient service. I have used this dealership for my last 4 leases and also for service of my vehicle and I have always had excellent service. You are definitely doing it right with your approach to the customer and anticipating the customer needs! Great,Great Job Tom and James too!! More

I was given a very thorough description of every aspect of the process, at a pace that was easy and comfortable. I was introduced to service manager and the assistant manager, as well as provided informat of the process, at a pace that was easy and comfortable. I was introduced to service manager and the assistant manager, as well as provided information about the rating of the service department in comparison to other Audi dealers nationally. Management, sales and financial personnel were very friendly and sincere in their expression of being willing to help -- not to just get a sale. The price was fairly and openly negotiated; additional services were explained carefully. I was provided a good introduction to the car and my phone was set up to work in my new car. I was oriented to the NAV and radio/sound system, with a recommendation that I come back for further training. The payment process and the various components of the bill and document process were carefully addressed. In general, I was very pleasantly surprised at the quality of the interaction with everyone. More

Tom was incredibly helpful, and made car leasing a super easy and stress-free experience. The team at Audi Silverspring should be awarded for their personalized customer service and all-in all great servic easy and stress-free experience. The team at Audi Silverspring should be awarded for their personalized customer service and all-in all great service. Thanks, Tom and team More

My wife and I have each bought an Audi from Audi Silver Spring. Tom Schweiss was our sales manager each time. Both buying experiences were excellent. We’ve liked Audis for a while, specifically the A5, Spring. Tom Schweiss was our sales manager each time. Both buying experiences were excellent. We’ve liked Audis for a while, specifically the A5, and finally decided to go look at some last March. An internet search showed that Audi Silver Spring had the A5s with the options we were looking for, so off we went. (It’s a 2 hour drive from our home in the central Virginia area.) The staff at the dealership was very nice, especially Tom who took us on a test drive. The car was everything that we thought it would be. Out of curiosity, we also test drove a Q5 and were very pleased with it. We did not plan on buying a vehicle that day, so after exchanging contact information we left. There was never any pressure to buy; Tom understood that we were just beginning our search. Over the next week, Tom traded emails with us on available A5s and pricing. When we mentioned that we were also interested in purchasing a Q5, he threw in an additional discount for the A5. The deal became too good to pass up. The A5 was ready as promised and completing the paperwork was simple. We decided to finance through our bank and there was never any pressure from the dealer to use their financing options. The experience was so positive that I ordered a Q5 on the spot. Tom tried to find a Q5 that had all the options that we wanted, but none existed anywhere on the east coast, so we ordered one from the factory. Due to timing of Audi’s production runs, we ended up buying a 2012 rather than a 2011. The Q5 was delivered in July -- two months before we expected it. It must have been on one of the first ships delivering the 2012 Q5s. As with the A5, picking up the Q5 and completing the paperwork was fast and efficient. After driving the vehicles over the past few months, we couldn’t be happier with them. Both the A5 and Q5 are outstanding vehicles. Our toughest decision when travelling is deciding which vehicle to drive! More

We visited this dealer (without appointment) one Saturday afternoon looking for a 2011 Audi A4 we had seen on their web page. After we looked at the car on the lot, Khoroush came out to see if we needed help afternoon looking for a 2011 Audi A4 we had seen on their web page. After we looked at the car on the lot, Khoroush came out to see if we needed help. We took the car for a test drive and said we would think about it. A couple of weeks later, after I had test driven some other makes of cars, we revisited them and test drove it again, this time with John Hicks since Khoroush was not there that day. We also made some inquiries into financing options. This particular 2011 A4 drives like a dream, although used was almost brand new and although a Premium package, had most of the options I wanted, so we decided to buy it. When we went back this last weekend, all the paper work was completed with James Wang, despite it being after 6 PM and we could take the car home with us that night (much to our surprise). The customer service was friendly, efficient and excellent and at no time did we feel pressured to add on something that I didn't want. They have ordered me some all-weather mats (that I requested) and I will go back later this week to pick them up. I will be taking my A4 back to this dealer for ALL of the required services and I have read that the Service Department is as well managed, efficient and friendly as Sales. I really look forward to dealing with them all in the future. More

Had a great buying experience from start to finish...love the new A5 Cabriolet. Tom took the time to educate me on the car and build me exactly what I wanted. the new A5 Cabriolet. Tom took the time to educate me on the car and build me exactly what I wanted. More

Vincent had the greatest level of knowledge of any sales-person I have ever spoken with and I've bought more than 20 cars from a wide variety of dealers. It was a pleasure driving the new A4 and used sales-person I have ever spoken with and I've bought more than 20 cars from a wide variety of dealers. It was a pleasure driving the new A4 and used A3 we looked at and no question went unanswered. I am still in the deciding which type of car to buy phase, but this experience has definitely elevated Audi in my list. More