Audi Silver Spring

Outstanding. Dealer had a good inventory, receptionist immediately helped us, and salesman Michael Hayes knew everything about the cars, was courteous, and very responsive. Everyone else associated with immediately helped us, and salesman Michael Hayes knew everything about the cars, was courteous, and very responsive. Everyone else associated with the process from sales managers to financing was equally helpful. As good of an experience as you can have when buying a car! More

I'm very pleased with my new 2011 Q5 and my experience at Audi Silver Spring. Prior to coming to this dealer I went to a dealer closer to DC and waited for an hour standing around. The dealer flatly told m Audi Silver Spring. Prior to coming to this dealer I went to a dealer closer to DC and waited for an hour standing around. The dealer flatly told me to come back later even though my wife and I wanted to buy two cars. We simply drove to Silver Spring, met Johnny and the team, and everything was a breeze (and they were just as busy, if not busier, but they went out of their way). What a night and day experience! We got good prices on our trade ins and the price quoted by the sales manager was up front and fair from the get go. This was one of the smoothest experiences I had and I will likely come back to this dealer. More

I have been a service customer of Audi Silver Spring for years and always been impressed with the professionalism of the service staff but now I am even more impressed with the sales staff and my salesman i years and always been impressed with the professionalism of the service staff but now I am even more impressed with the sales staff and my salesman in particular, Johnny Franco. Johnny represents everything good about the Audi Brand. He is extremely knowledgeable and passionate about the brand. I truly enjoyed my interactions with him. He has always been a great friend and advisor. Buying a car from him is an enjoyable thing. More

We had visited another Audi dealer in our area and were not impressed. Although we liked the Audi we just did not feel comfortable with the dealership. We found Silver Spring Audi through Costco's auto b not impressed. Although we liked the Audi we just did not feel comfortable with the dealership. We found Silver Spring Audi through Costco's auto buying program. We had a response within a few hours of submitting our request. Our sales associate, Jason Loraw, was very professional and seemed very interested in meeting our needs. We simply told him what we wanted and he found the right car at the right price. The day we picked up the car, Jason took the time to explain how to use all the new high tech features. We were treated very well and dealing with Jason was a pleasure. Two weeks after the sale I wanted to see if I could get a front bumper that did not have a place for a license plate. Jason found one, shipped it to us, and we were able to swap it out...excellant customer service! In fact, any time I have a question or concern I know I can call Jason and he will find the answer. We tell our friends it was well worth driving the 100 miles to Audi Silver Spring. More

I had a fantastic experience with Brian Keys at Audi. There was no hard sell. The customer service was the best I've had. This is the 5th car I've purchased and the easiest, smoothest experience yet. There was no hard sell. The customer service was the best I've had. This is the 5th car I've purchased and the easiest, smoothest experience yet. Brian located the car I wanted in another state and got it here in a matter of days. The paperwork went quickly, the audi dealership was very comfortable and modern. My only disappointment was a price audi gave me for a trade in vehicle. But otherwise it was great - I highly recommend this dealership and I will probably only get Audi's from Audi of Silver Spring from now on. More

I went to Zag.com to get a price on the new S4 I wanted. Audi od Silver Spring responded quickly, with a great price. It took Audi 3 months to make and deliver the car but my sales rep, Jason Loraw, kept me Audi od Silver Spring responded quickly, with a great price. It took Audi 3 months to make and deliver the car but my sales rep, Jason Loraw, kept me in the loop the whole time. New Car Sales Manager Frank Gonzalez also introduced himself and was very friendly. Really, I don't see how they could have done anything better. I would definitely recommed this dealership to friends and family, it was actually a very pleasant experience buying my car. More

I cannot say enough superlatives concerning the service and the knowledge of my new Audi 5 vehicle by my salesman Tom Schweiss. When I picked up the car from the dealership, Tom spent at least 2 hours ca and the knowledge of my new Audi 5 vehicle by my salesman Tom Schweiss. When I picked up the car from the dealership, Tom spent at least 2 hours carefully instructiong me on the operation of the vehicle. He was extremely thorough but I had some personal family distractions that totally prevented me from comprehending all of the wonderful features of my beautiful new vehicle. Consequently, Tom so very graciously offered to come to my home today to not only program my Garage Door Opener but to once again in great detail and with abundant patience review the entire features of my Audi once more for more than 1 1/2 hours. His caring and service above and beyond his duty as an exceptional Salesman is extroardinary!! I am so fortunate to have him as my personal guide for my incredible Audi 5. More

The dealership provides superb customer service in a warm,welcoming manner. This my second Audi Convertible and I reccommend them highly to all of my family and friends. Their knowledge of the car is warm,welcoming manner. This my second Audi Convertible and I reccommend them highly to all of my family and friends. Their knowledge of the car is outstanding and both the manager and salesman took hours to thoughly explain the operation of the vehicle. We never felt rushed. The finance dept. explained every document that I was signing and made absolutely sure that i understood all of the charges. My new car was waiting for me and sitting right out front of the show room for me to see. Without hesitation, I would never buy or lease a car from any other dealership than Mile One. More

Johnny Franco and MileOne Audi was a pleasure to work with and exceeded my expectations. Everything from picking out a car to signing the paperwork was a breeze. My Audi A6 fully loaded with the sports p with and exceeded my expectations. Everything from picking out a car to signing the paperwork was a breeze. My Audi A6 fully loaded with the sports package is amazing but my wife is not to terribly happy about me sleeping in the garage next to it. I plan on recommending this dealership to anyone I meet and doing all my car shopping there from now on. Thanks again Johnny for all your help! Brandon Snesko More

It was a WONDERFUL experience working with both Tom and Mike. They each went out of their way to make sure we had a car that we wanted in a price range that we wanted. Tom was incredibly patient going on Mike. They each went out of their way to make sure we had a car that we wanted in a price range that we wanted. Tom was incredibly patient going on test drive after test drive and answering a barrage of questions regarding policies, plans, financing, and car specs. Tom is one of those rare car salesmen that actually make a genuine effort to get you a car you want at a price you want rather than pushing the car he "needs" to sell you. Mike was the best car sales managers I have ever worked with (and I have worked with more than my share). I didn't have to play the "let me talk to my manager game" that we all hate. After Tom's first couple of trips to the manager's office, Mike came out to speak with us directly. This is very different from other dealerships where I never met the manager, almost a Wizard of Oz kind of thing... ignore that man behind the curtain.... Luckily there was no Oz setup at Tischer and the experience as a whole was wonderful. Thank you so much, Mike & Tom! I only wish my family lived in this area so I could send them all to you when they need cars. More