Audi South Atlanta

We took our vehicle in to be serviced. while they were attempting to complete the work, the technician failed to lock the motor which a lot of damage to the motor. When he realized that h while they were attempting to complete the work, the technician failed to lock the motor which a lot of damage to the motor. When he realized that he had bent the rods in out engine, among other things, he notified his supervisor who in turned called us and accused us of allowing work to be done on the engine prior to brining the car to them. If that was the case, we wouldn't have been able to drive the vehicle 3 cities over from our home and drive it for 2 weeks after making the appointment, to them to get the repairs done. We ended up having to purchase a new motor but did not allow them to continue to work on our car. We had to pay to have the vehicle towed to another dealership where the work was completed to our satisfaction. DO NOT TAKE YOUR VEHICLE TO THESE PEOPLE!!!!!! More

Worst experience ever. Purchased a Q7 last year and due to chip shortage only received one key. Made appt to "pick up" the 2nd key - and after driving from out of town arri Purchased a Q7 last year and due to chip shortage only received one key. Made appt to "pick up" the 2nd key - and after driving from out of town arrive and told my appt was just to ORDER the key. Service guy rude, uncaring. Then I call back 3 weeks later to check status of key and I am told they in fact did NOT order it. AVOID THIS DEALERSHIP. They said I had to make ANOTHER appt to ORDER a key. Blame this all on Audi corporate, blah blah. Worst experience ever. More

Unfortunate experience, I was sent a message via text and email that I was going to be able to get the vehicle. Message was on my voice mail. I called back within the hour and they sold the car out from unde email that I was going to be able to get the vehicle. Message was on my voice mail. I called back within the hour and they sold the car out from under me. More

Experience and extremely professional. EVERYONE WAS VERY KNOWLEDGEABLE. Almost convinced into purchasing a new model. We took both Audis in for service. AWESOME SERVICE! EVERYONE WAS VERY KNOWLEDGEABLE. Almost convinced into purchasing a new model. We took both Audis in for service. AWESOME SERVICE! More

My experience was incredible. My salesman, Sean Bishop, went above and beyond to make me happy and was such a delight to work with! He was knowledgeable, friendly, and not pushy. He really seemed to want t went above and beyond to make me happy and was such a delight to work with! He was knowledgeable, friendly, and not pushy. He really seemed to want to make me happy! Thank You Audi South Atlanta! More

Anthony in sales and Kelly in finance were outstanding to work with. They made it easy and answered all my questions timely and honestly. I would highly recommend this dealership to all my friends and fa work with. They made it easy and answered all my questions timely and honestly. I would highly recommend this dealership to all my friends and family. More

The level of services deserves NO STARS. I am absolutely disappointed in the low level of customer service offered at this Audi location. I've never experienced so much lack of communication and deceit at a disappointed in the low level of customer service offered at this Audi location. I've never experienced so much lack of communication and deceit at any other Audi dealerships in the past. After two weeks of waiting for an update on a problem which I specifically dropped off my car to have address. The issue was never diagnosed as I was told that my original service rep, Josh Owens, was "having a baby" (for two weeks) and he wasn't available. After a week of waiting my work order was passed along to Bruce Scott, who never apologized for the lack of communication and who offered all sorts of excuses. Bruce became agitated at my line of questioning concerning the status of my car and HUNG UP ON ME! To say the least, I was flabbergasted at the lack of professionalism coming from AUDI. He called back several minutes later saying that he hung up on me because of my "tone." Which was simply questioning the process as an upset customer. And furthermore, if he is easily offended, maybe Bruce is in the wrong business. There was no yelling, no screaming, I simply questioned his the unprofessional process, to then have to experience more unprofessionalism. Fast forwarding the 2 weeks for me picking up my car, I was charged for services that I never authorized. At this point, I asked to speak with Bruce's manager, which he mentioned that he was the "top dog"....I went upstairs and met with the sales manager who advised that James Hall was his boss. Went back downstairs to find James, which he then told Bruce to remove the unwarranted charges. You ca see that Bruce was very agitated, in a snarling voice asked for my card for payment. I gave him my card, he made the payment and THREW my card back at me. I asked Bruce was there a problem and he started at me, puffed up his chest and threatened, "Yes, do something about it if you're bad," which I was over the moon at this point. I went back to James and tried to express how I was being constantly treated, yet James saw that this situation was starting to take a turn and told me to leave. I advised that I've already left two messages for the GM to have this address. Bruce Scott, hung up on me, threw my card back at me and lied about the services authorized. If this type of debacle is what you're looking for, this is the place for you. I purchased my Audi, not only for the car, but the experience that I would receive by being an AUDI owner, but the RED CAP service that I'm used to receiving was NO WHERE in the building. I'm hoping that the General Manager will contact me for a resolution, but the way that Bruce Scott presented himself, I'm afraid that they'll just brush this under the table without any empathy for what took place. More

TJ’s customer service was truly exceptional. He is very knowledgeable about the features offered and how those features differ model to model. He provided guidance and honest feedback when solicited from knowledgeable about the features offered and how those features differ model to model. He provided guidance and honest feedback when solicited from model upgrades to financing options. I would definitely suggest this dealership to my family and I look forward to working with TJ after my lease expires to purchase my dream model (Q8 Prestige) Overall, five stars to all parties (TJ, Eric & Alek). Great experience guys!! More

Exceptional service. Very friendly and easy to work with. Most importantly there was no pressure to buy. They let us take our time to make our decision. Most importantly there was no pressure to buy. They let us take our time to make our decision. More

Bruce and Josh are really true SUPER STARS! Bruce kept me informed the entire way. I felt very comfortable and confident while engaging with him. me informed the entire way. I felt very comfortable and confident while engaging with him. More