Audi South Burlington

Awesome service - great dealership and staff! Needed some repair work on my Audi Q5. Jeff Goss, Salesman, personally delivered a new 2017 Audi Q5 loaner car to my house and took my car to the repa Needed some repair work on my Audi Q5. Jeff Goss, Salesman, personally delivered a new 2017 Audi Q5 loaner car to my house and took my car to the repair shop. Brought my car back next day and I didn't have any fees for gas or otherwise for the loaner. My car was repaired - the mechanic - Shane - called to get my approval for the repairs and gave me an estimate which was spot on. Couldn't say enough great things about the staff and quality of service from this dealership. Will be looking at buying my third Audi from this dealership in the Spring. Thanks! More

Made it all work! I arrived for my appointment to discover I had given the wrong date to the scheduler and they were expecting me the next week! No problem. Jessica ( I arrived for my appointment to discover I had given the wrong date to the scheduler and they were expecting me the next week! No problem. Jessica (the scheduler) rearranged things and Brett (the service rep) rearranged this and that and, presto, I was on the schedule for that day! Not only was my car fixed on time, but the service tech heard something that didn't sound quite right and fixed that too -- under warranty. I couldn't be more pleased with their service. More

No service from service department My wife tried to use their really "cool" online system to schede service, except it does not work. She then called in to schedule a service departmen My wife tried to use their really "cool" online system to schede service, except it does not work. She then called in to schedule a service department which they would not make without the car VI N number. She will now be trying for a third time to make an appointment which should have taken two minutes has taketwenty More

BUYER BEWARE!! Purchased a certified preowned 2013 Audi A4 in May 2014. We were excited as this was our first purchase of an Audi. However, that excited feeling we Purchased a certified preowned 2013 Audi A4 in May 2014. We were excited as this was our first purchase of an Audi. However, that excited feeling went downhill about a year later when we started having "brake issues". The back brake was squealing so bad when we braked that my husband had to change this as we live in NY and he didn't trust it to be driven to VT. About 2 weeks after this was changed 2 lights lit up on the dash stating"brake pads". When I called the dealership and explained the situation, I was told to bring it in and they would check it. After the mechanics checked it, I was told I need new brakes and rotors all the way around for a cost of over $1000 as this is not covered under the warranty. This is considered"wear and tear." Really....and mind you I have only put 8,000 miles on it and they were 8,000 already on it when we bought it for a total of 16,000 miles! Needless to say we will NEVER own another Audi or ANY certified preowned car. The dealership did offer a possible 15% discount; however, that's not the point. The point is that when you you buy a certified preowned, you expect it to be "like buying new." Instead we now feel like we got someone else's problems. Even though Audi states they do a 300+ point check before the car becomes certified, maybe a little more can be done so things like this don't happen. Thankfully my husband is a mechanic and will take care of this issue and any future issues that arise as I no longer wish to patronize this business. Again all I can say is BUYER BEWARE!!!! More

Extremely Trust Worthy Dealership I just recently completed the acquisition of my 4th consecutive car Audi South Burlington. As an individual consumer, I’ve bought and sold a dozen c I just recently completed the acquisition of my 4th consecutive car Audi South Burlington. As an individual consumer, I’ve bought and sold a dozen cars over the past 30 years and have typically driven away from the dealership with the feeling I’d been had….. This has never once been the case with Audi South Burlington. In fact, I have such trust in Mike Hughes and the team at Audi South Burlington, that we transacted the last two vehicles entirely over the phone or via email. Both of these deals were relatively complicated, in that they involved trades, leases, Audi pre-certification for used vehicles and out of State delivery. Suffice it to say, I never would have gone back to Audi South Burlington four times or purchased cars from them over the phone unless I had complete trust and confidence in the dealership. With Sheaer Automotive Group and Audi South Burlington it’s always been about the long term relationship, not just a deal. If you’re in the market for an Audi, I would highly recommend Audi South Burlington regardless of where you are located. More

Couldn't be better!! I spoke directly with Mike Hughes at Audi South Burlington. He was incredibly helpful and went above and beyond - this is my first car and I couldn't I spoke directly with Mike Hughes at Audi South Burlington. He was incredibly helpful and went above and beyond - this is my first car and I couldn't have asked for a more informative and educational experience. I will definitely be back for my next Audi !! Thank you for making everything so easy! More

Absolute terrible service department Had my 2015 Q7 towed in with a major malfunction on a Tuesday. Major electronic issue. First off person at service counter wasn't very concerned, alm Had my 2015 Q7 towed in with a major malfunction on a Tuesday. Major electronic issue. First off person at service counter wasn't very concerned, almost seemed annoyed, with me showing up with my car on a rollback. I had called over 2 hours in advance, leaving a message, saying I was being towed in and Audi NA had arranged for my car to go there. Nobody called me back. They looked at car and told me they had to keep it as it got wet inside and they were not sure how and had to find out why, OK. Then told me they had no loaner vehicle and they could get me a rental. OK. Then when they were calling rental company I overhear them saying the customer will be paying for it, let's just say I didn't get a rental and called Audi straight away. Wednesday comes and they say they fixed car but couldn't figure out wetness, OK. No info Thursday. Finally got a loaner on Fri. Finally got my car back Tuesday, 1 week later, and they still don't know how it got wet. I can understand it's a tough find. They said it was all dry and good to go. Got out to car, they forgot to reinstall a piece in the cabin, put my wipers back on car wrong and my floor is partially damp. They said it from washing my mats(full rubber winter style) and not drying the back of them and putting them back in. 1 if it is, that's just bad work yet again, 2 wouldn't you be more careful with a guy who just had a wet car? So, called Audi NA as they have been amazing the whole time. Car is going to a different dealer to FIX what they didn't. Would never take a car there!!! Oh, and I was picking up, guy next to me was totally unhappy trying to get his car back as well. Jessica did try to step up as they figured how annoyed I was, and I guess Audi NA called a few times. Feel sorry for their service manager(Antony) as he has a lot of apologizing to do. More

Horrible Felt like I was at the Chevy dealer trying to buy a cavalier. Was treated like an uneducated idiot by the sales manager Mike, Lincoln is the man...h Felt like I was at the Chevy dealer trying to buy a cavalier. Was treated like an uneducated idiot by the sales manager Mike, Lincoln is the man...he should be the boss. Thanks to Mike they lost a sale that day. More

amazing service They always go out of their way to make every experience extraordinary. I had a tire swap that was going to to be quick, but my tires needed to be re They always go out of their way to make every experience extraordinary. I had a tire swap that was going to to be quick, but my tires needed to be replaced as they would not pass inspection. A loaner was immediately available and I was on my way. Nothing is a problem More

Great purchasing experience Jeff Goss was an absolute pleasure to deal with. I searched all over the northeast for the perfect S4 and found one at South Burlington. I sent an o Jeff Goss was an absolute pleasure to deal with. I searched all over the northeast for the perfect S4 and found one at South Burlington. I sent an online inquiry and was contacted the next morning by Jeff. We worked out the deal, including trade in, all via email. There was no pressure, or shady sales tactics. I drove 4.5 hours one way, and upon arrival everything was ready to go. The staff was very friendly and attentive and made me feel very comfortable. I only wish this dealership was closer to home as they'd be my go to for service, sales, and parts. I will gladly make the drive again for my next vehicle purchase. More