Audi Spokane

Booked my 2009 Audi in for service. Injectors, battery, oil change, carbon cleaning among other things. Had Joshua as my service advisor, Brendan as my Audi technician, and Thomas for Injectors, battery, oil change, carbon cleaning among other things. Had Joshua as my service advisor, Brendan as my Audi technician, and Thomas for the shuttle service. All three of them did a phenomenal job. Joshua was very communicative giving periodic updates, Brendan was very knowledgeable and professional even sending a video with how the progress was going. Knew exactly what my car needed and i didn't once feel the need to explain anything as to how i wanted things done as I have had this car since new and I am very OCD with it. Felt complete trust in Brendan and Joshua to get everything i asked for done. Thomas was great for the shuttle service getting me home when i took the car in and picking me up when the car was finished. Very communicative with a simple text letting me know he was on his way and never once did i feel in the dark on anything throughout this whole process. Great job Audi of Spokane. Will be bringing my car here again when the time comes. Thanks guys! More

Paris Smith went above and beyond to make purchasing the SQ5 stress free. He located the exact car, kept me informed every step of the way, and lined everything up for a great delivery. He’s a pro. Justi SQ5 stress free. He located the exact car, kept me informed every step of the way, and lined everything up for a great delivery. He’s a pro. Justin the Finance Manager is a pro as well. I got a very fair value for my trade-in and was very satisfied. The General Manager also introduced himself to round out the total experience. Excellent experience. More

Service provider was very helpful and kind! The wait time was not too long and waiting area was clean The wait time was not too long and waiting area was clean More

Very pleasant at the latest vio but three visits and several thousand dollars later my check engine light is still on. and they also sent us away to wait for parts and forgot about us several thousand dollars later my check engine light is still on. and they also sent us away to wait for parts and forgot about us More

I really appreciated the direct communication through texts and phone calls. It made it easier to plan my day and know when to expect to get the car back. Thank you for the coupons you sent the week befo texts and phone calls. It made it easier to plan my day and know when to expect to get the car back. Thank you for the coupons you sent the week before. This was an expensive service and any discount was appreciated. More

Kyle is amazing. Kept us informed on the status of my wifes car. Staff was amazing Kept us informed on the status of my wifes car. Staff was amazing More

Sales rep was a lied about the condition of the car. Features don’t work. Features don’t work. More

Christopher Riggs is an exceptional salesman. Very thorough, kind and efficient. I appreciate his professionalism. Very thorough, kind and efficient. I appreciate his professionalism. More

I cannot thank Josh and Kyle enough for their help during a recent service visit. We hit a wall with payment processing right as the center was closing, which could have easily been a nightmare. Instead, Jos a recent service visit. We hit a wall with payment processing right as the center was closing, which could have easily been a nightmare. Instead, Josh showed true leadership by taking ownership of the situation from start to finish. He was willing to stay late and handled an extremely stressful set of circumstances with grace and professionalism. Kyle was equally instrumental, and together they proved that they are willing to go above and beyond for their clients. It’s clear they take pride in their work and the Audi brand. They deserve to be recognized by management for their dedication and for turning a difficult situation into a success. More