Audi Spokane

I schedule my wife’s SQ5 for service around 8500 miles, was told a loaner would be available during software updates since they take a while. She sat and waited from 8am till 2pm for her car to be done wi was told a loaner would be available during software updates since they take a while. She sat and waited from 8am till 2pm for her car to be done with absolutely no communication about a loaner vehicle or status of how long things would take. Service department has no customer connection skills and this experience was horrible to say the least. I would recommend getting serviced done here on used or new Audi’s with this sort of treatment. We did not buy the vehicle from the dealership, we only have this option for service since we live 2 hours away. I would rather make the trip to Boise Audi for service where we bought the car, they are stellar with how they do business. Audi Spokane could learn a few things from Audi Boise dealership on correct service and communication. More

I took my car in for the 20k mile service. Because I live over an hour away usually just stay in the customer waiting area. The staff are friendly and professional. I was told it would take Because I live over an hour away usually just stay in the customer waiting area. The staff are friendly and professional. I was told it would take about two hours. It actually took closer to three, but I’m not upset about that. I would like to suggest that they consider offering some kind of snack though for customers that are there for a few hours. I’ve been to other Audi dealerships that offered that, and I really appreciated that. More

My wife dropped off her Audi for oil change and 100k service and possible tire rotation. Everything was good, only weird thing was they didn't rotate her tires because they didn't have a key?? But techn service and possible tire rotation. Everything was good, only weird thing was they didn't rotate her tires because they didn't have a key?? But technician said her tires were good and they didn't need rotating. More

As always our latest trip to Audi Spokane was excellent. We were greeted and treated professionally and the service was performed quickly and as a bonus we were offered a car wash. Amazing folks at our Audi We were greeted and treated professionally and the service was performed quickly and as a bonus we were offered a car wash. Amazing folks at our Audi Store! Thanks again! More

This appointment was the best appointment that we have ever had. Very efficient and polite. ever had. Very efficient and polite. More

From the advisor to the technician every one was professional. Waiting area was clean comfortable. professional. Waiting area was clean comfortable. More

I needed my fuel tank dropped to put a failed sensor in. I was told pretty much all day to complete the task. I was bummed, but it needed to be done. Kyle kept me informed and I appreciated that. To my ec I was told pretty much all day to complete the task. I was bummed, but it needed to be done. Kyle kept me informed and I appreciated that. To my ecstatic surprise, the sensor ended up being on the outside, so I received a text after only 90 minutes that said it was completed and ready to pick up. I met with Jacob (there are 2, but I don’t know how to differentiate other than the Jacob whose desk is right next to Kyle’s) and he had my key for me. He kindly walked with me to my A5 in case I had questions. Jacob’s service is outstanding! The most helpful, patient & respectful person I’ve met at Audi and everyone is extremely helpful, so that means something. I absolutely love the video at the end that the Tech creates, going over everything that was done with additional feedback. Ive been here twice and I have zero complaints. More

Excellent service, good customer service and reliable. Thank you for making everything smooth for me!! Thank you for making everything smooth for me!! More

Always great service. The service advisors are very good at explaining everything and making sure you are taken care of. Things always go smooth and quick and if there are The service advisors are very good at explaining everything and making sure you are taken care of. Things always go smooth and quick and if there are any delays they make sure to notify you asap. More

Friendly and helpful. I love the Audi even though it was just delivered. Look forward to driving it for a long time I love the Audi even though it was just delivered. Look forward to driving it for a long time More