Audi Spokane

WORST PLACE TO HAVE A CAR SERVICED Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center t Had my vehicle in for service several times, problems never resolved and new problems created each time. While my Audi was at their collision center to have my windshield resealed, they damaged the front of the car and tried to hide it. Problem was never fixed, they scammed the insurance company for the work they never did and told me they would fix the damage the caused to the car. This is the 4th visit and MAJOR ISSUES EVERY TIME. I don't understand how they are still in business. Next Step, BBB complaint, AG complaint and Wrote a complaint to their Corporate office.This really sucks to deal with, and Holidays are near, now the car is not safe to drive, this dealer had my car for Three months out of last 7 while we keep making payments. This is wrong and would not advise for any customer to use this dealership, AVOID AVOID AVOID unless you want your car to be damaged and electrical to be tempered with. CROOKS AND LIARS YOU PUT MY FAMILY AT RISK More

A Nightmare... Beware! I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware I wouldn't leave a star at all, but unfortunately dealerRater does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service. I know drive 4 hours away to university VW/Audi in Seattle. More

Getting the Run-Around We purchased a 2019 Audi Q7 in Dec 2018 and had it delivered, by Spokane Audi, to us in another state. The reason for delivery was because we assumed We purchased a 2019 Audi Q7 in Dec 2018 and had it delivered, by Spokane Audi, to us in another state. The reason for delivery was because we assumed if we drove it that it might sustain one or more window chips since it was December. When the car was delivered to us it had a large chip in the windshield; not too surprising since it was delivered on an open 5th wheel flatbed. We sent photos to the dealer. That’s when the run-around began. First we were told they would determine where to replace the windshield. Nothing happened. After weeks went by we learned the people we dealt with no longer worked there and this as a constant theme of changing bodies over the course of 7 months. Then we were told to try having the chip sealed locally, which we did. However, that lasted one month and the glass cracked nearly 2 feet. We have tried to get the attention of Audi Spokane but no response so far. The saga continues. More