Audi Spokane

Don’t care about safety Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption sett Wouldn’t recommend anyone to take their Audi to this dealership. I own an 2009 Audi A4, four years ago the Spokane Valley did the oil consumption settlement on the car. The car was consuming 1 1/2 quarts of oil a week. The dealership put new pistons and rings in the engine. About a year later the time chain tensioner fail, causing the engine to blow up. I have called around to other car manufacturers dealerships, they all said that Audi dealership should of put a new timing chain and tensioner when they put new pistons and rings in it. So the car was sitting in my garage for two years. Now in January of 2019 I was quoted 6,800 dollars for a new engine. I went ahead and had them do it, wife went to pickup the car and somehow the bill was 1000 dollars more than the quote. The car started making noises the next day. Called Xay the service manager he said it was probably flat spots in the tires from sitting for two years. So we took it to a tire store and there wasn’t any flat spots on the tires, the dealership forgot to thighten the lug nuts. I called Xay and informed him about the lug nuts not being tighten and ask if could look at the vehicle to double check there work because there’s still a noise from the engine when your driving it. Today, February 12, 2019 Xay informed me they wouldn’t be giving me a service loan to double check they’re work. Shows how much they care about their customers. I think they would what to make this right but I guess not. More

Worst place I've ever been to. My car was there for two weeks. I called 7 times and got no responses, left messages with the service consultant, called the advisor and left a messag My car was there for two weeks. I called 7 times and got no responses, left messages with the service consultant, called the advisor and left a message, no one ever called me back. They told me several different stories on the phone when I was able to reach the front office. They told me they found a problem with my turbo. Then, they said there was never a problem and no one checked it yet. Then, they said they couldn't get ahold of the warranty people (which was a flat out lie). After two weeks of no returned calls, I went and picked my car up. Then, I took it to Europro. BEST PLACE EVER. They had my car for one hour, called me, told me the issue, said they already called the warranty place and it was covered. Then, two more hours later my car was done and ready for pick up. Do yourself a favor and take your car to EuroPro, I can't express my frustration with Audi, they're horrible. More

Great experience I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very speci I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second Audi purchase this year, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! Hands down the best salesperson at the dealership! More

Poor customer service Purchased a Kia Soul from AutoNation Audi on 7/12/18. Got home and found out that there was No spare tire,jack or tire tool set. I was told during pur Purchased a Kia Soul from AutoNation Audi on 7/12/18. Got home and found out that there was No spare tire,jack or tire tool set. I was told during purchase that dealership had performed a 125 point safety check. Dealership did not disclose that spare tire,jack and tire tools were missing. I called to tell them of missing items. The sales manager told my salesman to tell me he would give me a can of Fixa flat. Very very poor customer service. More

John Ward - excellent experience My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5 My husband and I had a great experience with John Ward at Audi Spokane . Great approach to helping us find the right car . We love our new Audi A5 More

Check engine light appears, they refuse to fix I recently (08-16-2017) brought my 2012 Audi A3 Hatchback in for 2 Recalls that I received a letter for in the mail. One being ECU software update and I recently (08-16-2017) brought my 2012 Audi A3 Hatchback in for 2 Recalls that I received a letter for in the mail. One being ECU software update and the other for the Takata Air bag replacement. I took it to the Audi dealership in Spokane Valley at 10006 East Sprague. When I dropped the vehicle off it was in good running condition. No check engine lights. No mechanical issues at all and the lady at the front desk verified this as well, saying, she would have said something to the mechanics if any lights had been on. After 4 hours, I return to pick up my car, and when i get in to leave I realized my check engine light is on now. The mechanics brought the computer out and hooked it up to see what was wrong. It was throwing a code for the intake manifold flap sensor. I argued with the receptionist Melaia for a bit as she explained she was trying to find a way to get this resolved without it costing me anything. ?!?!?!?!? Why would it cost me anything? It wasn't like that when I dropped it off 4 hours ago!?! The manager came and spoke with me and said it was bad timing and they cant help that the part quit working while they had my car. He said they would do the labor for free but I had to pay $312 for a part that worked fine when I left my car with them! To me this is unacceptable business for a company like Audi. I have spent a great deal of money on owning an Audi and I would expect that my vehicle is in the same condition returned to me as it was when I dropped it off. The manager at this location was of no help and I have become beyond frustrated with being turned away and pretty much told too bad. I would very much appreciate Audi resolving the issue in regards to fixing the problem on my vehicle. It is only a$312 part, which isn't much to a company as successful as Audi but it sure would help keep a happy loyal owner. I have all paperwork saved from the work they did and the quote for fixing the sensor that quit working all the sudden. Like I said, this was not an issue before I took it to them. I have begun contacting people higher up to help resolve this quickly and easily. More

Horrible customer service Car would sit in the shop for days!!! No one would give me updates and when I would call no one could tell me anything. One time my car was in the sho Car would sit in the shop for days!!! No one would give me updates and when I would call no one could tell me anything. One time my car was in the shop for a water hose and it took 10 days to get it back. And if that's not bad enough I was in the dark for 8 of them. The other times my car was in the shop it always took multiple weeks to get the work done!!! I will never know why I went there more than once. Worst shop I have ever dealt with. More

CPO immediately began rattling, still in shop for 30+ days Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we Updated Review on August 9: 1 Star A second star was lost when the CPO A3 I purchased developed a rattle on our way back to Tri-Cities the night we bought the car. (The Audi TC Service team and general manager have been incredibly supportive while they work through the problem.) A third star was lost when calls to the general manager of Audi Spokane, Chris, to discuss my situation went unreturned. An email with my concerns (which did include my plan to post updates to my online reviews) was ultimately responded to, at which point GM Chris asked me to email the problems I've been facing with the car so that he might forward it on to Audi regional management for possible support. I have heard nothing from either level since. The fourth and final star was lost today, as my car that quite recently was supposed to have passed a Certified Pre-Owned Inspection has now been in the shop for over 30 days. Work has been done on its heat shields, timing chain tensioner, and now camshaft. There is no solid estimate of when the vehicle will be returned to me. I'm so incredibly disappointed with this purchase, and will continue to update this review until this fiasco has ended so that every possible customer has a chance to hear my situation and maybe make a more informed decision prior to buying or servicing a car here. For the Audi Spokane account moderator: Please don't reply with the phone number for your general manager, Chris, as I know it well and will not waste my time reaching out yet again until it's time to talk about returning the vehicle if it proves unable to be repaired. If he'd like to improve my experience with his dealership and its vehicles, he has my name and number and is welcome to return my previous messages anytime. July 3 Review: Four Stars Great selection of CPO Audis and I believe I got the best deal available on an A3 here in the northwest after months of searching online. Jason, Logan, and Spencer worked as a team and were flexible around my work and out-of-town schedule. The 5-star experience was lost when we had to wait 3 hours from signing on the draft deal with sales to actually getting to sit in the finance office to finalize the deal. Our gal was kind, thorough, and efficient, but they need to hire more people to do the job. More

Multiple bad and misleading interactions with this dealer Read this before you have any service done here!!! I’m extremely displeased after multiple bad and misleading interactions with this service departme Read this before you have any service done here!!! I’m extremely displeased after multiple bad and misleading interactions with this service department. I can't describe my level frustration. 1. I had my sunroof blown out by a rock requiring the glass to be replaced. First, somehow the original motor unit was electrically damaged while under repair requiring a whole new unit to be shipped from Germany, drastically lengthening the time of repair to weeks instead of days. After I got home I found black, greasy hand prints all over the white headliner. I then had to return the car to be cleaned. Then a few months later, after a strong rain at work, I find water puddled on my back seat from a major leak in the sunroof. I was forced to take the car back again for repairs as the unit was improperly installed. 3 trips to fix one issue. Time is money. 2. The same car is then in for an Audi recall regarding excessive oil consumption. This is a process that involves multiple service appointments in close succession, to carefully measure the rate of oil consumption. In the middle of this process two small leaks are supposedly identified, one of which will prevent the oil consumption test from proceeding. After questioning the service adviser as to why these leaks weren't identified and noted at prior inspections and how it seems suspicious that they should creep up in between the last inspection, the adviser changes his story and said that "he did a poor job of explaining the issue" and then offers to replace the seal in question for parts only (very small) cost. The test continues and the other leak (water pump) magically cures itself after I specifically request that it is investigated, no explanation given. 3. Finally the same car fails the oil consumption test and qualifies for the piston and ring replacement under Audi's warranty. This involves removing the entire engine from the car and replacing the pistons and rings. 5 months down the road I discover a massive oil leak pooling under the car after a check engine light comes on. This is diagnosed as a leaking rear main seal. As it seems that this is awfully close to the engine rebuild to have a catastrophic oil leak I called the service department. I was told that the car would have to be towed to the dealer to be inspected, but there was no way it would be covered as warranty to the rebuild. This information is given to me indirectly over the phone. When I ask to speak directly with a service adviser I'm placed on hold and disconnected. Following this I called around to other Audi service departments and independent mechanics. I find that the rear main seal is required to be removed in order to remove the upper oil pan as part of the engine rebuild service. Thus the rear main seal part was removed and the seal disturbed in the rebuild process but it was not replaced. According to Audi of America services are warrantied for 12 months or 12K miles. Talking to other mechanics they say this is an unfortunate situation but their policy is to warranty things they alter in their repairs and that it’s the right thing to do. Unfortunately it seems Audi Spokane operates differently. Now I’m left with an inoperable car and when I call to discuss the issue I’m hung up on. More

Great selection of cars, even better guest experience. I went to AutoNation Audi as my 4th dealership looking for a good 4 wheel drive vehicle. Salesman John and manager Rich were incredible gentleman with I went to AutoNation Audi as my 4th dealership looking for a good 4 wheel drive vehicle. Salesman John and manager Rich were incredible gentleman with my sisters and I and helped me find exactly what I needed. Fought in my corner with the bank and I don't think I would have such a reliable car without the whole team at this location. More