Audi St. Paul

After test driving many new cars at many different dealerships across the Twin Cities, it was a pleasure to come to Maplewood Audi and not only find the car I was looking for but exceptional service a dealerships across the Twin Cities, it was a pleasure to come to Maplewood Audi and not only find the car I was looking for but exceptional service as well. There wasn't a question Jim Palmer couldn't answer, and the whole team there went out of their way to meet our needs. Absolutely no pressure sales. We looked at new vehicles, but ultimately decided on a used 2008 Q7. Jim was wonderful in helping us through the decision making process. He got us a very good price. We couldn't be happier. More

2001 A6 2.7T Returned twice from service low on oil – 2001 A6 2.7T Returned twice from service low on oil – add line. MA unable to mate Audi Motorola phone to the Audi after numerous attempts and an ins 2001 A6 2.7T Returned twice from service low on oil – add line. MA unable to mate Audi Motorola phone to the Audi after numerous attempts and an install of approx $850.00. I was told they were not compatible however MA refused to remove unit. 2002 A4 1.8T Developed a hesitation after coil recall on a cold engine start. Over 90 days and numerous visits total at MA for repairs but never cured. Finally sold car and two weeks later received another coil recall to fix the first. Car returned from service with scratches top sides of front fenders, oil/grease marks on drivers inside door panel. Runner used car w/s wipers to remove over 6” wet snow. Wiper transmission went out shortly thereafter. 2005 A6 4.2 Car returned from service with highway speed vibration and loudly squealing (not squeaking) brakes. Vibration turned out to be a bent wheel – was not vibrating prior to being dropped off. 2009 A5 3.2 Grease/oil marks left on rear interior pillar after replacing rear speaker. Car developed an intermittent cold engine start surge accompanied by occasionally dieing. Three service visits and vehicle continues to have problem. Large amount of grease on carpet under steering column. (U-joint?) Incomplete oil change at 15K service – either no filter change or filter canister not emptied resulting in partially dirty oil. Claimed to have done tire rotation at 5k service however curb rash wheel was still in same position. Car had a highway speed vibration at delivery. A road-force balance and a replaced tire helped for a short period. I was then told to buy all new tires – the originals were no good. When the A5 deal was made it was agreed we would be given a late model Audi for a loaner as needed. The second loaner was an 8 year old, hail damaged A6 with 120K miles for my wife to drive. Real nice!! I requested info on a Q7 diesel during a service visit, which was on the showroom floor, but the salesman had no interest in showing it. I bought a new X5 instead. Audis are great cars but MA leaves much to be desired especially the service department and we are done with them. More

In December of 2010, I posted that I had a really bad buying experience with Maplewood Audi. Since that time, Joe Stifter, manager of Maplewood Audi, has worked with me to come to an agreeable resolutio buying experience with Maplewood Audi. Since that time, Joe Stifter, manager of Maplewood Audi, has worked with me to come to an agreeable resolution of my complaints. Although my overall experience was difficult, I give Joe credit for stepping up to the plate and working closely with me to find a mutually agreeable resolution. As I told Joe at the conclusion of our discussions, his handling of the situation lead me to even consider purchasing a new A8. More

I bought a used Audi A8 from the dealership in October 2010. Within a week of buying the car, I started having mechanical problems. I brought the Audi to my mechanic (who works on many Audis) and was in 2010. Within a week of buying the car, I started having mechanical problems. I brought the Audi to my mechanic (who works on many Audis) and was informed that the mechanical problems I experienced were pre-existing mechanical problems and were logged on the car's computer in the code log. These problems were not disclosed to me by the dealer when I purchased the car, even though they claimed to have done a complete maintenance reveiw of the car. My mechanic also informed me that the car had been in an accident...also not disclosed by the dealer. Within 2 months of buying the car, I have had 4 mechanical issues totalling $3,300 of repairs. Maplewood Audi has refused to take any responsiblity for the mechanical problems. I provided them with my mechanics contact information and offerred to have the car towed (it will not run) into their dealership so they could examine it. They refused to call my mechanic, look at the car or reimburse me for any mechanical problems. Instead, they stated that I bought the car and was now stuck with it. NEVER BUY A CAR FROM MAPLEWOOD AUDI!!! THEY WILL SELL YOU A CAR AND THEN IGNORE YOU IF THERE IS A PROBLEM!! More

Took my 1999 Audi A4 in to have an anti-lock brake problem diagnosed. Service department came back and insisted that my car needed almost $4,000 of what turned out to be unnecessary work (verified by problem diagnosed. Service department came back and insisted that my car needed almost $4,000 of what turned out to be unnecessary work (verified by two other mechanics). Also incorrectly diagnosed a compartment water leak problem--even after we told them what we thought the problem was (specifically asked them to check the drain tube from the sun roof, they came back and said the windshield needed to be replaced--which would have been another unnecessary expensive fix that would not have addressed the leak because it was the drain tube all along). We had the brake repaired at another shop for $250, and the drain tube replaced at an auto body shop for $100. That was ten months ago and no problems since. More

I am so please with this location. ? Ok I purchased my I am so please with this location. ? Ok I purchased my used Audi A4 1.8 turbo Cabrio from a VW store. A few days later the check engine light came on I am so please with this location. ? Ok I purchased my used Audi A4 1.8 turbo Cabrio from a VW store. A few days later the check engine light came on. The car was sent from VW to Maplewood (where after my nightmare experience at Golden valley ,I told VW they are to bring it to Maplewood only). I have never been happier with dealing with a dealership. Scott in service is one of the nicest people I have ever dealt with. I was nervous that I bought a lemon thru VW, Scott assured me that it is all under warranty and that my car was in good hands and that they will address all my concerns and fix my car. After the dealing with the other Audi location when trying to buy a car I sore I would never go to that location for service. I am very please to bring my car to Maplewood. Thank you Scott for all your help and I recommend if you have an Audi bring it to Maplewood, you too will be please with there professionalism. More

Scott in the service department is really helpful and friendly. He takes real good care of his customers and is very knowledgeable. As for the other staff in service they are just as helpful, and frien friendly. He takes real good care of his customers and is very knowledgeable. As for the other staff in service they are just as helpful, and friendly. I highly recommend Maplewood Audi for any type of service, parts, or sales. More

While I have a feeling that most people might recommend maplewood audi, I wish I could just keep quiet and agree with the rest but then again sharing my experiences might help someone. After all, isn't thi maplewood audi, I wish I could just keep quiet and agree with the rest but then again sharing my experiences might help someone. After all, isn't this what reviews are for? I made an appointment for an oil change, a transmission flush and diagnosis/servicing of a check engine light that goes on/off randomly. I have no idea about the check engine problem but it doesn't take an expert to figure out that an oil change and a regular tranmission flush where no parts are changed shouldn't take more than, say, 300 $ even if it's an audi. Well, I drop off my car and tell them I'd pick it up in the evening. Around 1 or 2 pm, I get a call quoting an estimate of more than 1500 for servicing to which I hesitantingly agreed. Just before I got off work, I called and made sure everything was Ok and a gentleman [whose name I don't wish to disclose] assured me everything was fine and that my car was working perfectly now. I reach the dealership at around 5:30 pm and they asked me to wait in the lounge so they could have my car ready. After 10 min, a guy walks up to me and tell me they're washing my car - I thought to myself - awesome! way to go guys! little did I know that the worst was yet to come... - After another 15 min, a total wait time of almost 1/2 hr, the same guy tells me that the car won't start because the ignition switch is burnt. There is nothing they can do about it today, so I'll have to come back tomorrow. Sure, they gave me a rental car for the evening, but I would expect all decent dealerships to do so. The next day, the gentleman at the dealership never got back to me. I had to call him twice and he came up with an estimate of 2500 this time!! He told me that the ignition switch was already bad and was ready to burn out at any moment. What beats me till today is how did they manage to burn it out in the 8 hours that I left my car with them when it worked fine with me all these years? and what was he thinking when he told me a car with a burnt ignition switch was in a perfect working condition?....I would have made a downpayment on a new car with the combined estimate for these two days. I called Audi directly and they were able to lower the price to 500 after talking with the dealership, which was much better than the 2500! but still, I ended up spending more than 2000 dollars for what started out as a simple oil change/trans flush and a MIL diagnois. My local Midas center diagnosed the very same problem that audi did with the check engine light [carbon build up in some sensors] but estimated a total of 350 for the entire job. I suspected their service might be inferior to that of an audi dealer, but after that experience I believe I might have been better off taking it to Midas. Wait, it doesn't end here. The service records mentioned that after the MIL problem was rectified, the technician test drove it and made sure the light did not come back on a second time. After less than a day's drive, the MIL light came back again. The dealership gave me a "feedback request" call and I told them about the Check engine light that was back again. They said they'd look into it. They never did.... so, in short, I spent over 2000 dollars for an oil change and a basic tranmission flush. I'm not venting out...just expressing my honest opinion. After all that happened, it may be just bad luck and nothing intentional on their part but can you blame me if I told you I wouldn't want to go back again? More

Sales: Joe was a good guy to work with. He doesn't play games and was willing to find a price that worked for both of us. Service: Jay has been good on follow-up and I have liked using their valet servi games and was willing to find a price that worked for both of us. Service: Jay has been good on follow-up and I have liked using their valet service. Only complaint is that they always forget to stamp your book with the service history, but that is pretty minor when you think about it. I have recommended Maplewood to a number of people and nobody has been dissapointed so far. More