Audi St. Paul - Service Center

Audi service department fantastic! I recommend Brandon Polhemus wholeheartedly! He has helped me keep my 1999 A4 running, including once taking my panicked call from the North Shore whe I recommend Brandon Polhemus wholeheartedly! He has helped me keep my 1999 A4 running, including once taking my panicked call from the North Shore when a wheel bearing started making noise. He went over all alternatives with me and helped me get home safely, and ultimately helped me figure out the right timing on changing cars. I trust him completely. He's a kind, calm, practical, knowledgeable service advisor whom I would recommend to anyone. More

Audi St. Paul consistently EXCEEDS my expectations I live in Golden Valley, about 4 miles from Minneapolis Audi. I buy my cars and do ALL my service at Audi St. Paul which is about 20 miles from my hou I live in Golden Valley, about 4 miles from Minneapolis Audi. I buy my cars and do ALL my service at Audi St. Paul which is about 20 miles from my house. Why would I drive to the other side of town? Because Audi St. Paul truly delivers an excellent experience time after time. They are more friendly, knowledgeable, considerate, and appreciative of the business than other dealers. In the 15yrs I have owned luxury cars (Mercedes, BMW, Audi) I have never had a dealership that I felt I could truly trust and count on for a fair deal in both service and sales. In a world where everyone says they are customer service oriented, and the actual service you receive would contradict that statement, Audi St. Paul is a shining example of what service SHOULD be; they genuinely care about clients during both sales and service experiences. Brandon Polhemus in Service is amazing to work with and the main reason for my Audi St. Paul loyalty! He is what all service advisors should strive to be! The GM Joe Stifter is also a great guy and its clear he is driving the culture of exceptional service from the top down! More

Very Personable and friendly service staff Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before givi Been going here for 4 years now. Always received excellent service. Friendly and transparent; they always listen to your opinions/concerns before giving their input. I think that's very important, especially someone like me being a gear-head might have more to add when determining how to care for my car. No one is perfect, but they always hold themselves accountable if ever wrong and will always try to sort out an issue for any customer they help. John Wagers has been awesome when bringing my vehicle for servicing. More

A Delight Every Time I never love it when there are issues with my car, but I am always happy to go to Audi St. Paul because I know it will be taken care of! I never love it when there are issues with my car, but I am always happy to go to Audi St. Paul because I know it will be taken care of! More

Easy peasy! Scheduled my 55k mile service and they got me in right away, gave me a great loaner, discounted the service based on a free-oil change coupon and solv Scheduled my 55k mile service and they got me in right away, gave me a great loaner, discounted the service based on a free-oil change coupon and solved my other issues. Loaner return was convenient. David Ydstie was a star. More

Friendly dealership The service was good. The serice department were excellent with handling my vehicle, what was needed to be done and how much it was costing. Very know The service was good. The serice department were excellent with handling my vehicle, what was needed to be done and how much it was costing. Very knowleadgable and professional. Thank you. More

Fast service - great customer care My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to fa My 2001 Audi A6 broke a serpentine belt on the Interstate highway on a Sunday evening. I was headed back home to Madison, Wisconsin from a visit to family in the Twin Cities. Without giving it a second thought I had the car towed to Audi St Paul since that was the dealer from which I had bought the car and had it serviced. I left the car in the lot and used the after hours key drop in hopes that the car would be serviced that Monday. To my delight the Brandon Polhemus notified me at 7:15 a.m. that the car was already in their shop and he would call shortly to let me know the extent of the necessary repairs. By 8:00 a.m. I was informed that all the parts were in stock and they could complete the work that morning. In fact, by 10:30 a.m. the repairs had be made, the car washed, and ready for me to pick up. I have been dealing with Audi St. Paul for more than 15 years and will continue to do so whenever my travels take me to the Twin Cities. They provide courteous, prompt service with the assurance that only those parts that need to be repaired will be attended to. They deserve an A+++ in my book. Roger E More

I have had excellent sales and service experiences at this dealership. From Jeff Carlson and Chrisette Bany (in Sales) to Dan Balthazor, Ryan Thompson, Jake Erickson, Tom Frisch (Service Consultants) an this dealership. From Jeff Carlson and Chrisette Bany (in Sales) to Dan Balthazor, Ryan Thompson, Jake Erickson, Tom Frisch (Service Consultants) and Ed Furness (Service Tech), all great and very professional. I have both my Audi's and both my VW's serviced there because it is so good More

Tom Frisch and this dealer were excellent to work with. We have a 2009 A4 that burned excessive oil and despite being out of warranty, Tom worked with Audi of America in such a successful manner that AofA We have a 2009 A4 that burned excessive oil and despite being out of warranty, Tom worked with Audi of America in such a successful manner that AofA paid for the repair (new pistons and rings) that solved our problem. He went to bat for us and made our repair ordeal as easy as possible. Thank you, Tom! More