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Audi Stratham
Stratham, NH
322 Reviews
Audi Stratham and Porsche of Stratham are employee-owned dealerships that are apart of International Cars, Ltd., a family of five New England area auto dealerships. Audi Stratham was a winner of the 2012 Audi Magna Award, an award that recognizes Audi's top-performing US dealerships. We are dedicated to helping customers make the right decision when buying or servicing their Audi or Porsche, evaluating each individual's needs on a case-by-case basis. Our long record of customer satisfaction and trusted prices make us the perfect place to find your next luxury vehicle.
To contact Audi Stratham's sales department, please call (888) 640-6786. For service, please call (866) 455-2670.
To contact Porsche of Stratham's sales department, please call (866) 413-9450. For service, please call (800) 594-5691.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 322 reviews
March 02, 2010
I recently took my car in for a state inspection and then later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, later for issue with the ride of the car and some other minor issues after delivery from another dealership. The service people, especially Patrick, are very friendly and listened to my list of this and that. The day I took the car to get it inspected they'd run out of stickers and were genuinely bothered by and sorry about this. They went out of their way on my next visit later that week by comp'ing the non-warranty work involved in making my car ride better. I hadn't even requested this or complained. They just did it. They earned my business right then and there. I think the measure of a business is how they react to a mistake. Everyone makes mistakes, forgets to order more stickers, whatever - we are all human. It's what you do about it that's the measure of customer service. Not to mention, the car does ride better which was the whole point. They also gave me a ride to and from the dealership on a day where my daughter was sick so my wife could not give me a ride. The driver, Nick, was really friendly and answered all my questions about the 2.0T engine, various accessories, etc. He didn't seem put out in the least bit by having to drive me 15 min to and from the dealership. My only nit with Stratham Audi is their reception and waiting area. It's very small, usually crowded and the seats are not comfortable. They are stylish, sure but they have no backs. They also don't have any power outlets so that someone can plug in their laptop and work while waiting. It's a small place and not really conducive to working while you wait. You're better off taking them up on their shuttle or loaner service vs. waiting in the dealership. My first experience with Stratham Audi was excellent and I will be going back there for my Audi service. More
by Stardog34
Employees Worked With
Patrick, Nick
June 24, 2009
I recently signed a P&S to buy a used Cayman with a Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I we Porsche Assured 100K mile 6 year warranty that would cover all mechanical parts including some after market parts installed by the dealer. When I went to collect the car with a bank check for $40K the finance person, Jared x110 and salesman Harry Robinson, told me that the Porsche Assured 100K mile warranty was being replaced with a Fidelity third party extended warranty. Jared told me how he felt this third party warranty was better than the Porsche warranty but I disagreed as that is not what was sold to me on the P&S. The most insulting part was when Jared told me they actually knew about this issue the day before but management decided to wait until I came in to tell me they would not honor their original agreement. Having know sooner would have saved me lots of grief and extra work to cancel my car loan and stop the insurance. The only option they offered me was to deceive the Porsche Technician by replacing some after market springs to certify the car then re-installing the after market ones later. They could not tell what happens when I go to a dealership for warranty work. At this point I lost total trust in anyone there and decided to leave. I still do not understand what happened and am shocked that a Porsche Audi dealership could do business like " Bob's discount used car lot." I am writing a formal letter to Porsche and am happy to talk to anyone about this issue as it is true. More
by bubba_spice
Employees Worked With
Jared x110, Harry Robinson
