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68 Reviews of Audi Stratham - Service Center
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October 13, 2020
I had a great experience. I work with Chuck Sean who got me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also c me right in and diagnosed a problem with my water pump. They were able to get me a loaner and then I was able to get it fixed right away. They also cleared up my brakes. Excellent help on everything very efficient and supportive. More
by Kevin
Employees Worked With
Helpful September 30, 2020
We had a great experience. Chuck Shaw assisted us and he was fantastic. The service was quick and thorough. Chuck was knowledgeable about our vehicle and what needed to be done. Thank you! was fantastic. The service was quick and thorough. Chuck was knowledgeable about our vehicle and what needed to be done. Thank you! More
by Katie.m.menard
Employees Worked With
September 26, 2020
My car was serviced perfectly and I was informed I needed new tires and the timing was great. Chuck texted and called throughout the day and was very helpful. However when I came to pick it up, even though I new tires and the timing was great. Chuck texted and called throughout the day and was very helpful. However when I came to pick it up, even though I had been told that it was going to be washed, it was not cleaned at all. When I’ve gotten previous services done, I’ve had my car washed. Not a big deal but it is a nice touch that has been done. Thanks! More
by SophieH
September 24, 2020
Chuck over at Audi went way over beyond any of his duties of helping my family and I from being stranded out of state, away from our home in Texas, with no where to go. Our car died leaving a pharmacy and I of helping my family and I from being stranded out of state, away from our home in Texas, with no where to go. Our car died leaving a pharmacy and I had my toddler, dad, dog, and luggage and since Covid has made everything difficult and being a Saturday afternoon, transportation wasn't easy to get or find anywhere. He made phones call for me and eventually we got a solution that worked! He definitely saved the day and this family! Upon picking up my car, he greeted me and was very personable and made sure I was taken care of! He showed top notch customer service! More
by laurennchartrand
Employees Worked With
September 19, 2020
Needed 2 custom tires in an emergency and Chuck was a life saver. Had the tires and got me out in an hour. Saved our vacation life saver. Had the tires and got me out in an hour. Saved our vacation More
by emgemg
Employees Worked With
September 18, 2020
Chuck was great to work with, had the vehicle done on time and no other concerns. Treated me right, I will be back for service again. time and no other concerns. Treated me right, I will be back for service again. More
by AudiA6Doreen#
Employees Worked With
September 03, 2020
Chuck and Ethan did well on quickly handling a routine Inspection on my wife’s A3. Additional info on lower rear tire was helpful. Thank you Audi Stratham! Inspection on my wife’s A3. Additional info on lower rear tire was helpful. Thank you Audi Stratham! More
by Theopapas
Employees Worked With
Chuck Shaw, Ethan Brown
January 17, 2020
So Far So Good I just started taking my Audi to this dealership after receiving horrible service from another Audi dealership which I won't mention (Audi of Peabody I just started taking my Audi to this dealership after receiving horrible service from another Audi dealership which I won't mention (Audi of Peabody [i lied]). I have to say that I am impressed, the service writers are personable, friendly and knowledgeable. My car is clean when I get it back and the service writers don't ask that I give them a perfect score when I get the satisfaction survey from Audi. I hope this is the way they always conduct themselves. I don't mind traveling a few miles further as long as I get service like this. GREAT JOB AUDI of STRATHAM! More
by mike
Employees Worked With
Ethan Brown
September 30, 2019
very knowledgeble and helpful Ethan is a great asset to this dealership. He listens and treats customers well. You know, what he says is true! All I can say, his is one of the guys Ethan is a great asset to this dealership. He listens and treats customers well. You know, what he says is true! All I can say, his is one of the guys who make a difference More
by Peter
Employees Worked With
Ethan Brown
November 30, 2018
pathetic customer service. pathetic customer service from service & parts.. They told me it needed parts, three visits later and three misdiagnosed parts later and $1600 more th pathetic customer service from service & parts.. They told me it needed parts, three visits later and three misdiagnosed parts later and $1600 more than the original quote with "we didn't build the car" excuse and I will never go back... the parts dept couldn't even get the right visor clip... More
by lianna
Employees Worked With
Nancy Oecer
