Audi Tacoma

Bought a 2022 and paid way over msrp due to “shortage of cars”. I felt ripped off. Then they dinged me for this theft insurance and won’t call me back about this issue. I’m still escalating the complaint, a cars”. I felt ripped off. Then they dinged me for this theft insurance and won’t call me back about this issue. I’m still escalating the complaint, and nobody will call back from this dealership, just pass you to someone else who says they’ll get back to you. Bad, bad, service! More

On March 22, 2021, my wife and I went to a car dealer “Audi of Tacoma” to buy a new Audi Q5. During the interaction with this dealer’s salesman we were threatened that we can be thrown out of the dealers “Audi of Tacoma” to buy a new Audi Q5. During the interaction with this dealer’s salesman we were threatened that we can be thrown out of the dealership since we are asking too many questions about the papers we were about to sign. As people of color, my wife and I felt every hurt by that comment. Also again yesterday the same salesman called me and said that I am lucky that I was not physically thrown out of the store. This is coming from an all-white men staffed dealership. There are other issues as well in his case whereby the dealer has not give us any paperwork or temporary title to the car when we were leaving the dealership with the new car. Despite repeated requested to send the documents, we have not received any documents as yet. More

I had the BEST experience purchasing my VW-TiguanMy I had the BEST experience purchasing my VW-Tiguan My salesman Derek Faber was awesome!!! He took the time to answer all of my questions I had the BEST experience purchasing my VW-Tiguan My salesman Derek Faber was awesome!!! He took the time to answer all of my questions More

The nice car but the service is really horrible. Don’t meet Alvin Esguerra if you don’t want to lose the emotion. So terrible meet Alvin Esguerra if you don’t want to lose the emotion. So terrible More

Bought a 2020 Q3. Had a brake issues right away when it was moved from its spot on the lot. Dealer will not cover all repairs. The service department is great. Make sure you ask for chip. Brian the sales p was moved from its spot on the lot. Dealer will not cover all repairs. The service department is great. Make sure you ask for chip. Brian the sales person was very honest I recommend you ask for Brian. Darren the sales manager will not return my calls about the repairs still needed. The front right rotor is not wearing evenly due to the initial brake issue. The rear right rotor was replaced and new brake pads. This should also be done in the front. Because nothing was documented about the brakes when I 1st bought the car I'm having an issue with getting the repairs done. Thank you, Paul H. More

Had to rush home for my last Grandmother's funeral and they sold the car out from under me even though I offered to put the full downpayment on the car as a deposit until early opening on Monday. Test dro they sold the car out from under me even though I offered to put the full downpayment on the car as a deposit until early opening on Monday. Test drove the car, had them appraise my car, reached a consensus on a deal. Absolutely despicable place with zero ethics, I wouldn't give these xxxxxx water if they were dying in the Gobi Desert of thirst. Do NOT shop at this place for any type of luxury car, the service just isn't there for that caliber of purchase. More

Nice Car !! Terrible Dealership !!! Purchased a beautiful Audi A5 great car worst dealer I have ever dealt with. Started with extra charges added on that was not agreed to by the finance Purchased a beautiful Audi A5 great car worst dealer I have ever dealt with. Started with extra charges added on that was not agreed to by the finance man. Yes I signed the paperwork but only agreed to 1 add on not 4. didn't realize it until the next day...Asked them about it and oh we include that on all of our sales. They had our trade in on the lot for sale before they even paid it off which was almost a month after the purchase and I incurred a late charge only took 2 days to cash our 10K check. Asked where's our plates oh D.O.L is closed....we sure didn't have any problems getting tabs online for our other cars. There really good at passing the buck and acting stupid with any questions. I've dealt with numerous dealerships and this one is the worst by far. More

The worst buying experience I've ever had. I definitely NOT recommend Audi Tacoma dealership. I signed the purchase agreement with them on September 30 with a new Audi A4 and a traded-in Mini C I definitely NOT recommend Audi Tacoma dealership. I signed the purchase agreement with them on September 30 with a new Audi A4 and a traded-in Mini Cooper. Until today, October 31, Audi Tacoma still hasn't pay off the traded in car. During the past 30 days, I made tremendous calls, sent emails, and event went to the dealership to meet the GM (Brett Ackley) and the sales (Mark Stapleton) and I can't get any proper response from them. It has already passed the 10-day grace period and they still hasn't paid off the traded in car payment. They promised me to send me a check for the delay payment but again, they broke their promise. This dealership has no integrity and does not fulfill their obligation on the purchase agreement. DO NOT BUY ANY CAR FROM THIS DEALERSHIP. More

Audi Tacoma cared about me and my purchase. What a great experience at Audi Tacoma! From Sales through Finance to the Sales Manager, everyone was really nice to work with, cared about my purcha What a great experience at Audi Tacoma! From Sales through Finance to the Sales Manager, everyone was really nice to work with, cared about my purchase and went the extra mile to make sure I was happy with my new car. Thank You. More

Service Department Appointments Bought a 2015 Q5 in late 2014. At the time getting an appointment for service was easy. Service technicians were and still are great. But calling fo Bought a 2015 Q5 in late 2014. At the time getting an appointment for service was easy. Service technicians were and still are great. But calling for appoint now is difficult. No one answers the service department line, message says leave a message for call back. No one ever calls back. Last year called three times, finally called the dealership manager to connect me with service. Last week left two messages, now a week later still no return call. I give up. Will go elsewhere for vehicle service. Love the car but if I buy another Audi will go to a different dealership even if further away. More