Audi Tampa

The service manager is terrible to work with, never honors anything within warranty as well. when they do a faulty job and the thing breaks in a short time, they will not honor it again unless you pay honors anything within warranty as well. when they do a faulty job and the thing breaks in a short time, they will not honor it again unless you pay extra for it. Never again with Reevs. Bunch xxxxxxxx workong there. More

I have had several bad experiences with Reeves. The first was when I took my 2003 Jetta GLI to them for a 10k mile service. Even though I had an appointment and they knew I was waiting on the car, it first was when I took my 2003 Jetta GLI to them for a 10k mile service. Even though I had an appointment and they knew I was waiting on the car, it took them almost 3 hours to complete the service. A couple of years later I took my Audi TT in for a timing belt change at 60k miles which cost me a pretty penny. They failed to change the water pump at the time of the timing belt service and the water pump failed 6 months later. When I took the TT to another Audi dealer they told me it was standard procedure to change the water pump at the same time the timing belt was changed. I was not given this option and when I contacted Reeves they claimed that it wasn't their fault because I did not request the service. Shouldn't they know more about Audi TT's typical maintenance schedule than me?? My last experience with them was when I called the parts department to order some parts for my TT. The guy on the phone put me on several long holds and had a bad attitude. He acted like I was an @sshole for asking him to do his job. I will not do business with Reeves again...stay away!!! More

VERY courteous staff. Always professional; but business practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. During my 4 yrs of scheduled A4 service they failed in many aspects to earn my trust. Here's the list: - Failed to warn me of the Oil Sludge problem with my car. 10k mile oil changes were recommended even though my oil was thicker than molasses on two occasions. Later learned of the problem when I performed my own oil change that 4k mile was prudent. -When vacuum hoses were rupturing due to heat fatigue, they refused to replace other hoses in nearly the same condition -until they failed months later. Another trip at my inconvenience. -After giving them a poor opinion during their "phone survey", my phone number on record mysteriously changed to an invalid number. I assume they didn't want to hear another negative feedback. I guess those calls are only for "happy" customers. Will buy my next Audi elsewhere. More