Audi Tampa

VERY courteous staff. Always professional; but business practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. practices lack integrity IMO. It started when they made a mistake on the offered sales price and refused to honor it. Once past that, it continued. During my 4 yrs of scheduled A4 service they failed in many aspects to earn my trust. Here's the list: - Failed to warn me of the Oil Sludge problem with my car. 10k mile oil changes were recommended even though my oil was thicker than molasses on two occasions. Later learned of the problem when I performed my own oil change that 4k mile was prudent. -When vacuum hoses were rupturing due to heat fatigue, they refused to replace other hoses in nearly the same condition -until they failed months later. Another trip at my inconvenience. -After giving them a poor opinion during their "phone survey", my phone number on record mysteriously changed to an invalid number. I assume they didn't want to hear another negative feedback. I guess those calls are only for "happy" customers. Will buy my next Audi elsewhere. More