Audi Turnersville

Buyer Beware. Brought my TT in to Audi of Turnersville service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cyli service shop because the clutch would not disengage. The car had 39,543 on it at this time but was out of warranty. The issue came to be a slave cylinder / throw-out barring rupture. The cylinder is ingeniously located within the bell-housing. (no clutch fork, just a throw barring) Long story short I ended up replacing the slave cylinder / throw-out barring, clutch, pressure plate, and flywheel. All to the cost of $3,100.00, nearly double the estimates from three other shops. But I chose Audi because of their warranty (One year/ 12,000 miles, parts & LABOR!) and what I thought to reputable accountable service. After picking the car up everything seemed to be fine. However 3,000 miles later (42,134) the transmission jammed between first and second gear. I immediately towed the TT back to Audi of Turnersville. They denied being the cause of the problem stating that the clutch operated correctly. They then gave me an estimate of $7,000.00 for the repair. (Remove broken transmission and replace with rebuilt transmission) True the issue has nothing to do with the clutch but is undoubtedly directly related to the reinstallation of the transmission, more specifically, the shift linkage adjustment. After speaking with 7 different Audi shops, four of which are dealers, each one had an identical diagnosis. The shift linkage was improperly dialed-in causing a premature failure of the gear syncro within the transmission. Naturally first and second gear would be the first to go because they are the most used. Upon the cars repair elsewhere I will be seeking legal compensation in court for the cost of repair. Its a true shame that dealer service shops like this exist. Audi USA as well as Penske automotive group should stand behind their mistakes. For the record. In spite of my situation, Dana Magnani is very nice, a pleasure to work with, and a true asset to this otherwise dodgy dealer service shop. Needless to state, I will not be returning to Audi of Turnersville nor will I recommend them to anyone I know. More

Although my used A4 was purchased at another dealer, Audi of Turnersville has been performing service since purchase. Dana and the team are great! In fact, it was Dana, and not my salesman, who advised me th of Turnersville has been performing service since purchase. Dana and the team are great! In fact, it was Dana, and not my salesman, who advised me that the car came covered with a pre-paid service plan. Service appointments have been easy to obtain and short notice appointments haven't rattled them as with other dealers. More

Hello, I am writing this review happily, and I feel Hello, I am writing this review happily, and I feel this dealership is AAA+.!!! We will not go any where else to purchase our vehicles-- Audi Tu Hello, I am writing this review happily, and I feel this dealership is AAA+.!!! We will not go any where else to purchase our vehicles-- Audi Turnersville is the best for Sales and Service. Every person you come in contact with during your visit is pleasant, professional, knowledgable, helpful, patient and most importantly, respectful. As a very satisfied customer I wanted to let it be known that my many visits to Audi Turnersville have always been handled perfectly for both Sales and Service. Ray, Harris, Bob, David and George----Thank you very much for such a great experience every visit- We love our Audis Audi Turnersville is #1 !!!!!!!! Keep up the terrific work.... When Service is needed- call Dana, she will make sure your experience there is a fantastic one as well. Loyal Audi Turnersville customer. JMvD More

Purchased A4 vehicle was not in stock. George went above and beyond duty to secure car we wanted and delivered it timeframe we laid out. Price was exactly as quoted with no surprises. Ken did great job goin and beyond duty to secure car we wanted and delivered it timeframe we laid out. Price was exactly as quoted with no surprises. Ken did great job going over features of the car. Finance managers were good explaining contract and numbers to us. I would highly recommend this dealership for anyone looking for a Audi! More