Audi Warwick

I purchased a used vehicle at the Warwick location. Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put t Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put though to customer service and received a call from Kevin. Kevin was more than understanding and extremely helpful even though I wasn’t. He reassured me and put me at ease. So I want to say Thank You Kevin Audi is lucky to have you. More

Worst dealer and car company experience in 40 years of buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arri buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arrived that they were too busy to process my sale and that I'd need to call the Audi 800# and do it through Audi HQ. Then it got worse. I paid the remainder on my car, but never received the title. Audi said they FedExed it WITH NO SIGNATURE REQUIRED. Not sure where it was delivered or if it blew away or was porch pirated--but I never got it. On a legal doc for a $40K+ car, nor signature required??? Every month since August I have called Audi HQ and Warwick Audi attempting to get the title. Audi HQ says they applied for a duplicate, every month when I call. But, when I went to the DMV this month (7 months later) to check on where it was, the DMV says Audi NEVER applied for a duplicate title. When I ask for help at the dealership, they either say "We are Penske not Audi and can't help you" or when I email the general manager, Jason Burley, he does not respond. For the last 7 months, I have had a car that I cannot drive because I cannot register it without the title. A worthless lawn ornament. If you want a nightmare of an experience with a dealer that cares NOTHING about their customers, then go to Audi Warwick. If you want months of stress and now the expense of having to take legal action, go to Warwick Audi. Otherwise, buy another brand of car far, far away from the Penske Auto Group, formerly known as Inskip and stay away from Audi's worthless "Customer Experience" people. More

The service department was excellent especially Mike Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Mike that keeps me turning to Audi service repeatedly More

When it comes to customer service after the sale. Audi Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization that understands delivering “service excellence”. Going forward, I will only purchase my future vehicles from Audi Warwick | Peniske Automotive Group. I like to thank Ralph, Brent & Jason for all their help. They are truly professionals in their business. Thanks !!!! James F Steppe More

Exceptional service experience! Mark went above and beyond to help me out! Much better than other Audi dealerships I’ve used. beyond to help me out! Much better than other Audi dealerships I’ve used. More

1st time in for service. Great experience with no hidden surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI More

Very satisfied with everyone I came in contact with-from sales to finance. I worked with Steve in the Sales Dept. As soon as I met Steve, his personality and demeanor made me feel at ease. I purchased my fi sales to finance. I worked with Steve in the Sales Dept. As soon as I met Steve, his personality and demeanor made me feel at ease. I purchased my first Audi, and Steve was knowledgeable and answered every question I had. Steve was not pushy and he did not pressure me into making a purchase, which was extremely refreshing. I hope Steve is around for me to buy my next Audi! Overall, Steve and Mr. Hok in Finance made purchasing my vehicle seamless and a great experience! I definitely feel welcomed into the Audi family. More

Professional, friendly and knowledgeable staff. Rodney, the sales person I worked with was referred to me and his time management and attentiveness was outstanding. the sales person I worked with was referred to me and his time management and attentiveness was outstanding. More

Just a great experience from the first phone call through the final sale and delivery! the final sale and delivery! More

I’ve been with Audi Warwick for 5 years. Everyone I’ve ever dealt with there has been helpful. Service and environment of the high standard you would expect for fine German engineering. ever dealt with there has been helpful. Service and environment of the high standard you would expect for fine German engineering. More