Audi Warwick

On August 11, 2021, I was driving 500 miles from home in my 2015 Audi A7, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil leve my 2015 Audi A7, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil level, but I was told by the service coordinator that there was nothing they could do before that the next available appointment on August 28. I explained that I was on the road, traveling from Bethany Beach to Rhode Island, that I had recently had my A7 serviced at my home dealership in Charlotte, NC, and that the car had just, for the third time, instructed me that the oil was low and to add a quart, which I had already done twice.  I discovered online that a low oil message may come on if there is too much oil.  What if my car had too much oil, and the car kept telling me to add more?  There is no manual dipstick to check the oil level.  Could they please help me? I offered to spend the night in a local hotel if they could just squeeze me in for a quick look some time the next morning.  The car did not appear to be consuming or leaking any oil, and I couldn’t imagine that the Charlotte dealership would leave the car over 2 quarts low.  They’d just need to check the oil level manually and maybe remove (or add) some oil, or maybe determine that the oil wasn’t the problem.  Please. The lady insisted that they would not be able to see me before their next open appointment.  Seriously?  They want me to wait around for over two weeks for them to manually check my oil level?   I drove to Rhode Island. I called the Audi dealership in Warwick on Saturday and explained the situation, and I asked if they could take a look on Monday, before I drove back to North Carolina.  Without more, they offered to fit me in that afternoon.  The service guy Mike was patient, thoughtful  and attentive.  After 15 minutes they took the car into the service bay.  Another 15 minutes later and Mike said the car was ready to go. They checked the oil manually and removed almost 3 quarts of oil.  Since I had added 2 quarts, it meant the Charlotte dealership had returned my car to me with almost a quart too much oil.  I was relieved that the problem was a simple one and was now fixed, and I asked how much I owed.   Mike shook my hand and said it was gratis.  What a difference between the two Audi dealerships.  I wish that I lived close enough to the Warwick dealership to bring it my servicing business.  Maybe I'll buy a car there the next time I visit my daughter. More

Audi of Warwick made our new car purchase a wonderful experience! We arrived at 9:00 am to test drive a certified preowned Audi A4 and within hours had a fair appraisal on my trade and an amazing 2018 A experience! We arrived at 9:00 am to test drive a certified preowned Audi A4 and within hours had a fair appraisal on my trade and an amazing 2018 Audi A4 to drive home. It was well worth the hour and fifteen minute drive from Boston to get the best deal! Thank you Audi of Warwick! More

We have always been treated with courtesy and respect at this dealership. Rodney listened to our wants, needs and concerns. This is our second Audi and because we are retired and travel quite a bit in the this dealership. Rodney listened to our wants, needs and concerns. This is our second Audi and because we are retired and travel quite a bit in the winter it was important to us to have in a vehicle the safety and comfort we were use to in our Q7. Great job Rodney. We are very happy with our Q5! Sophoin Hok handled our financial portion and he too listened carefully to our needs and everything was handled very nicely. Nice Job Sophion! More

Service rep Michael Burns was great. Polite and very attentive. He apologized for the numerous reschedules and explained the reasons why it happened. He was honest and now I understood the situation. T attentive. He apologized for the numerous reschedules and explained the reasons why it happened. He was honest and now I understood the situation. Thanks More

The service was excellent. The oils change was completed on time as promised and car was washed. on time as promised and car was washed. More

Very courteous very clean very friendly place and it's like outstanding I never been in the place like Audi so I mean I love it so I hope you get good writing like outstanding I never been in the place like Audi so I mean I love it so I hope you get good writing More

The service is excellent, the staff friendly and thoughtful. And even though I mixed up my appointment time, they accommodated me. thoughtful. And even though I mixed up my appointment time, they accommodated me. More

James was very patient and allowed me to make the decision on my purchase. Not pushy very accommodating with phone calls,and emails always responded. Amazing job . James Casey Jr, Thank you! Five Sta decision on my purchase. Not pushy very accommodating with phone calls,and emails always responded. Amazing job . James Casey Jr, Thank you! Five Stars all the way! More

Great customer service experience. Described the issues and clearly defined the recommended service and clearly defined the recommended service More

Paul was knowledgeable, thorough and fully engaged in the transaction. What I feared would be an unpleasant experience was delightful. The team made it a seamless process. Paul in particular went above a the transaction. What I feared would be an unpleasant experience was delightful. The team made it a seamless process. Paul in particular went above and beyond by following me home so I could drop the car I came in and leave with my new vehicle. A true example of exceptional, full service. More