Audi Warwick

I recently purchased a leased car from the Audi dealer, and I want to highlight the exceptional service provided by Business Manager Steven Serpa. He delivered fast and professional assistance throughout t and I want to highlight the exceptional service provided by Business Manager Steven Serpa. He delivered fast and professional assistance throughout the entire transaction, making it the most proficient and enjoyable customer service experience I've had. More

Audi Service was a horrible experience. They don't answer the phone oh hold for over an hour. Message directs yu to book on line for service, however the online message gives you the same They don't answer the phone oh hold for over an hour. Message directs yu to book on line for service, however the online message gives you the same number to call and no access to schedule online. They should to be ashamed of their Audi Service. Find someone that wants to do their job!!! More

Just had $4300,,00 worth of work done on my Audi 2014 A4, Went to pick uo my car, I knew they were closing at 5;00, got stuck in traffic and was surmised at 5:05 place was dark and locked, some one directed Went to pick uo my car, I knew they were closing at 5;00, got stuck in traffic and was surmised at 5:05 place was dark and locked, some one directed me to the sales people and laughed saying the service department was dark at 4:59., Some one in sales was happy to help me pay my invoice. I paid and left, the I got home I looked closer at my invoice and realize d they had not given me the coupon discount they had promised caping at $240.00. I called Rob my service repair on 3 differs times over a 2 day period leaving messages to call me as I had a question about my invoice. It has been 2 days since I picked up my car and obviously once you have picked up your car and paid they could care less about you.What would have been a good experience with this dealer as left be PO'd and probably will not go back. More

Had the with worst experience of my life with this service department. Took my vehicle to this service department because it was the closed one to me little did I know my worst nightmare would start a service department. Took my vehicle to this service department because it was the closed one to me little did I know my worst nightmare would start at this dealers va service department. I purchased my Audi Q7 a few years ago in Mass. Last year I received a notice for a recall on my vehicle and naturally I brought it over to have it replaced at this location. After I got my vehicle back I had the “check engine” come on I called they said bring it back a hassle to get an appointment wasn’t able to bring it in right away then the gas consumption started to increase on the vehicle I called check engine light still on gas consumption in higher when I got my vehicle they charged me for regular check up and said it had nothing to do with the service they preformed that it had to do with the PCV valve which was a $2000 job and offered a coupons of some bucks off after a couple days the engine started shaking inside the vehicle took somewhere else now the vehicle have MORE codes at this point long story short installed the PCV value however the faulty engine cylinder codes never went away didn’t fix the engine light issue and the engine started acting up after it came out of the dealer. Everything ended up in a recommendation to trade my vehicle for a new one because at this point the option was opening up the engine to find out what was the problem which would cost $$ and no warranty the solution would be found or installing a new engine. Audi Service Warwick didn’t care didn’t even call back. I ended with a German vehicle that needs an engine replaced at 133k miles. BTW a new engine for my Audi Q7 still costs 17K THOUSAND DOLLARS without labor costs. More

I purchased a used vehicle at the Warwick location. Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put t Not to soon afterwards I had an issue with the car. First thought was I bought a lemon. I didn’t want to deal with the dealership however I was put though to customer service and received a call from Kevin. Kevin was more than understanding and extremely helpful even though I wasn’t. He reassured me and put me at ease. So I want to say Thank You Kevin Audi is lucky to have you. More

Worst dealer and car company experience in 40 years of buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arri buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arrived that they were too busy to process my sale and that I'd need to call the Audi 800# and do it through Audi HQ. Then it got worse. I paid the remainder on my car, but never received the title. Audi said they FedExed it WITH NO SIGNATURE REQUIRED. Not sure where it was delivered or if it blew away or was porch pirated--but I never got it. On a legal doc for a $40K+ car, nor signature required??? Every month since August I have called Audi HQ and Warwick Audi attempting to get the title. Audi HQ says they applied for a duplicate, every month when I call. But, when I went to the DMV this month (7 months later) to check on where it was, the DMV says Audi NEVER applied for a duplicate title. When I ask for help at the dealership, they either say "We are Penske not Audi and can't help you" or when I email the general manager, Jason Burley, he does not respond. For the last 7 months, I have had a car that I cannot drive because I cannot register it without the title. A worthless lawn ornament. If you want a nightmare of an experience with a dealer that cares NOTHING about their customers, then go to Audi Warwick. If you want months of stress and now the expense of having to take legal action, go to Warwick Audi. Otherwise, buy another brand of car far, far away from the Penske Auto Group, formerly known as Inskip and stay away from Audi's worthless "Customer Experience" people. More

The service department was excellent especially Mike Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Mike that keeps me turning to Audi service repeatedly More

When it comes to customer service after the sale. Audi Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization that understands delivering “service excellence”. Going forward, I will only purchase my future vehicles from Audi Warwick | Peniske Automotive Group. I like to thank Ralph, Brent & Jason for all their help. They are truly professionals in their business. Thanks !!!! James F Steppe More

Exceptional service experience! Mark went above and beyond to help me out! Much better than other Audi dealerships I’ve used. beyond to help me out! Much better than other Audi dealerships I’ve used. More

1st time in for service. Great experience with no hidden surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI More