Audi Warwick

Worst dealer and car company experience in 40 years of buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arri buying cars. In June 0f 2018 I leased a Q3. When I went to buy it out in June of 2021, I set an appt. 2 weeks in advance, only to be told when I arrived that they were too busy to process my sale and that I'd need to call the Audi 800# and do it through Audi HQ. Then it got worse. I paid the remainder on my car, but never received the title. Audi said they FedExed it WITH NO SIGNATURE REQUIRED. Not sure where it was delivered or if it blew away or was porch pirated--but I never got it. On a legal doc for a $40K+ car, nor signature required??? Every month since August I have called Audi HQ and Warwick Audi attempting to get the title. Audi HQ says they applied for a duplicate, every month when I call. But, when I went to the DMV this month (7 months later) to check on where it was, the DMV says Audi NEVER applied for a duplicate title. When I ask for help at the dealership, they either say "We are Penske not Audi and can't help you" or when I email the general manager, Jason Burley, he does not respond. For the last 7 months, I have had a car that I cannot drive because I cannot register it without the title. A worthless lawn ornament. If you want a nightmare of an experience with a dealer that cares NOTHING about their customers, then go to Audi Warwick. If you want months of stress and now the expense of having to take legal action, go to Warwick Audi. Otherwise, buy another brand of car far, far away from the Penske Auto Group, formerly known as Inskip and stay away from Audi's worthless "Customer Experience" people. More

The service department was excellent especially Mike Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Burns’s knowledge of Audi automobiles and his ability to coordinate the demands of customers with service’s offered by Warwick Audi. It’s staff like Mike that keeps me turning to Audi service repeatedly More

When it comes to customer service after the sale. Audi Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization Warwick in Rhode Island did something for myself that NO other Audi dealer or even Audi would consider doing. This is the mark of an organization that understands delivering “service excellence”. Going forward, I will only purchase my future vehicles from Audi Warwick | Peniske Automotive Group. I like to thank Ralph, Brent & Jason for all their help. They are truly professionals in their business. Thanks !!!! James F Steppe More

Exceptional service experience! Mark went above and beyond to help me out! Much better than other Audi dealerships I’ve used. beyond to help me out! Much better than other Audi dealerships I’ve used. More

1st time in for service. Great experience with no hidden surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI surprises. First class setting and a top notch professional staff. Thank you!! Bill. Smithfield RI More

Very satisfied with everyone I came in contact with-from sales to finance. I worked with Steve in the Sales Dept. As soon as I met Steve, his personality and demeanor made me feel at ease. I purchased my fi sales to finance. I worked with Steve in the Sales Dept. As soon as I met Steve, his personality and demeanor made me feel at ease. I purchased my first Audi, and Steve was knowledgeable and answered every question I had. Steve was not pushy and he did not pressure me into making a purchase, which was extremely refreshing. I hope Steve is around for me to buy my next Audi! Overall, Steve and Mr. Hok in Finance made purchasing my vehicle seamless and a great experience! I definitely feel welcomed into the Audi family. More

Professional, friendly and knowledgeable staff. Rodney, the sales person I worked with was referred to me and his time management and attentiveness was outstanding. the sales person I worked with was referred to me and his time management and attentiveness was outstanding. More

Just a great experience from the first phone call through the final sale and delivery! the final sale and delivery! More

I’ve been with Audi Warwick for 5 years. Everyone I’ve ever dealt with there has been helpful. Service and environment of the high standard you would expect for fine German engineering. ever dealt with there has been helpful. Service and environment of the high standard you would expect for fine German engineering. More

On August 11, 2021, I was driving 500 miles from home in my 2015 Audi A7, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil leve my 2015 Audi A7, and I desperately needed the service department of the Wilmington Audi dealership to spend 10 minutes manually checking the oil level, but I was told by the service coordinator that there was nothing they could do before that the next available appointment on August 28. I explained that I was on the road, traveling from Bethany Beach to Rhode Island, that I had recently had my A7 serviced at my home dealership in Charlotte, NC, and that the car had just, for the third time, instructed me that the oil was low and to add a quart, which I had already done twice.  I discovered online that a low oil message may come on if there is too much oil.  What if my car had too much oil, and the car kept telling me to add more?  There is no manual dipstick to check the oil level.  Could they please help me? I offered to spend the night in a local hotel if they could just squeeze me in for a quick look some time the next morning.  The car did not appear to be consuming or leaking any oil, and I couldn’t imagine that the Charlotte dealership would leave the car over 2 quarts low.  They’d just need to check the oil level manually and maybe remove (or add) some oil, or maybe determine that the oil wasn’t the problem.  Please. The lady insisted that they would not be able to see me before their next open appointment.  Seriously?  They want me to wait around for over two weeks for them to manually check my oil level?   I drove to Rhode Island. I called the Audi dealership in Warwick on Saturday and explained the situation, and I asked if they could take a look on Monday, before I drove back to North Carolina.  Without more, they offered to fit me in that afternoon.  The service guy Mike was patient, thoughtful  and attentive.  After 15 minutes they took the car into the service bay.  Another 15 minutes later and Mike said the car was ready to go. They checked the oil manually and removed almost 3 quarts of oil.  Since I had added 2 quarts, it meant the Charlotte dealership had returned my car to me with almost a quart too much oil.  I was relieved that the problem was a simple one and was now fixed, and I asked how much I owed.   Mike shook my hand and said it was gratis.  What a difference between the two Audi dealerships.  I wish that I lived close enough to the Warwick dealership to bring it my servicing business.  Maybe I'll buy a car there the next time I visit my daughter. More