Audi West Covina

The absolute worst. I reserved a car and we agreed to a price. I have written confirmation. They tried to sneak $4k onto the price at the end and wouldn’t budge even whe I reserved a car and we agreed to a price. I have written confirmation. They tried to sneak $4k onto the price at the end and wouldn’t budge even when I showed them the correspondence. More

Besides not buying Bitcoin at an earlier time, leasing an Audi was my biggest mistake. The oxygen sensor broke after TWO friggen months of getting this brand new Audi, 3 months after getting that replaced, t Audi was my biggest mistake. The oxygen sensor broke after TWO friggen months of getting this brand new Audi, 3 months after getting that replaced, the oxygen sensor broke again. Ok… maybe I just had some bad luck with the o2 sensors. A month or so later, the passanger side vent only produced cold air when you turn on the heater, I guess this was Audi’s special way of saying.. freeze your xxx off. In the same month, the display monitor totally shuts off and was unable to turned back on when I was using the navigation system. I had to park somewhere to figure out what was going on with this piece of junk. Luckily, all it took was for me to turn the car off, and turn it back on. But how inconvenient for us while on a road trip. Their parking sensor is the dumbest system yet, when I back into the garage, the auto breaking system sometime will suddenly engage and stop the car, I guess because it does not want you run over it's own shadow..? Never have I had any issues like this with Mercedes. The best part is having to deal with the dealership, which I can see now that Audi equals a crappy car, so obviously crappy customer service, or let me charge you for all my services. They wanted to charge me additional $3,000 to pay off my vehicle which I leased from them. 🤨 They said it was for the “filing process”, save yourself the 3k and do it yourself. The only thing you have to do is go to your Audi portal, request to buy out your lease. (Don’t do it over the phone, they said it will take 72 hrs to get the documents. It’s instant when you do it in the portal). Filled out three forms and mail it in with your payoff amount, minus the 3k they wanted to charge you. I guess they thought they were delivering my documents by private jet or something. SO DO NOT LET THEM RIP YOU OFF. You’re better off selling your leased vehicle to Carvana or Carmax and making money then returning it back to them while they try and make more money off of you. Thank me later 😘 More

Dealer stated car was CPO with no scratches or flaws. I have two estimates for $14k in repairs to the car. Do no use them! have two estimates for $14k in repairs to the car. Do no use them! More

I went in with the expectation to test drive the A4 as I'm in the market for a car. As is customary when you go in and express interest, some numbers were shown to me. I was not interested as the initial I'm in the market for a car. As is customary when you go in and express interest, some numbers were shown to me. I was not interested as the initial price I was offered was $10K over the MSRP. I explained that I've had my fair share of sitting in the office of a dealership, and I want to respect both party's time. Text or email me if you are able to offer a more captivating price. I got texts the next day. After some back and forth, I was promised the car I test drove at the price I want. I was very pleased, and agreed to go into the dealership that same day. Mind you, I actually had to put off work and drive in 1-hour traffic because I thought I made a deal. I even asked a friend to come with so someone I trust can drive my other car back. Get to the dealership, and I was told the car is in the process of being detailed while we get the paperwork done. Nice. Enter the dealership office, and I get the first red flag: there was a woman trying to purchase the same car. I thought when we agreed on the phone that I'm getting the car I want at the price I want and that I'm coming in to fill out paper work, the car should be removed from other buyers' consideration. Because we agreed on it. My salesman Charlie said he's on my side and wanted to get me my car, so basically if we submit the paperwork before my competitor, we're fine. Sounds sketchy already, but the price was pretty good. I took it as my salesman making us feel the urgency and how big of a deal we're getting by tying that story in, so I pushed on, despite already feeling disrespected by the lack of commitment. We spend a little over an hour completing the paperwork, and I was pleased by how quickly things were progressing. I was finally told to wait for my car as it's almost done being detailed and the fuel just needs to be topped off. The car that drove out to be fueled was not my car, it was a base model that was far from what I paid for. My nightmare began when that was communicated to the team. Everything had to be reversed. They sold me the wrong car. Despite confirming multiple times on the phone, getting a picture of the pricing with the MSRP of the car I wanted sent to me, this disaster was chalked up to miscommunication. I don't care? I upheld my side of the bargain. You give me the car I want for the price I want, and I come in same day to seal the deal. Actually, we literally did seal the deal. Paperwork signed, money wired over, everything was done, but I drove home with no car tonight. I took off work, I wasted my time, my friend's time, sat in traffic and wasted gas, I got my credit checked and therefore will suffer a lowered credit score, all for nothing, despite literally confirming the deal on the car. My recommendation is, if you respect yourself, choose another dealership. More

I dealt with Xiomy over a period of time while purchasing a car and she was unbelievably beyond professional, courteous, understanding, and mostly being patient with me during me car buyimg process. I overw a car and she was unbelievably beyond professional, courteous, understanding, and mostly being patient with me during me car buyimg process. I overwhelmingly strongly recommend seeing her before you buy a car. She is also backed up by a fantastic management team and dealership to support her efforts which truly were in the best interest of me the customer. Thank you so much all! More

Top notch Service center.Their goal is to get your car Top notch Service center. Their goal is to get your car working fast and without taking your last dime. Mike in Service is honest and up front. West Top notch Service center. Their goal is to get your car working fast and without taking your last dime. Mike in Service is honest and up front. West Covina Audi is THE place to take your Audi to -- no matter WHERE you bought it. This is a dealer that believes in service respect the old fashioned way,, you earn the respect. I know what I am talking about. A Pilot with more than 13000 hours,, I trust my service to West Covina Audi. Questions ? email me . lanemcnally@gmail.com Thank you Mike S and Crew !! More

Stay away from this shady dealer. They lie and deceive! Do NOT trust them! They smile to your face and add "options" to your contract you did not ask for and they don't tell you they added them. Worse, in Do NOT trust them! They smile to your face and add "options" to your contract you did not ask for and they don't tell you they added them. Worse, in my case they added over $1100 of stuff to my contract I did not want, need, or ask for and then DID NOT even provide them! "Audi Theft Protection" is supposed to come with special stickers on each window according to Audi USA. My Q5 has no stickers. "Appearance Protection" isn't even listed on Audi's site, which makes me think this is a fraudulent charge since I was provided no evidence or documentation from the dealer about this $895 option they added to my contact (again, without telling me). Need more reasons to stay way from Audi West Covina? I purchased a certified pre-owned Q5 from them that was signed off on by one of their technicians thereby indicating everything was perfect and that my Q5 met all of Audi's more than 300 checks. This was NOT true. AT LEAST 3 of the approved checks were not valid (which makes me doubt all the rest). 1. The paperwork said the car had two keys. It only had one. 2. It also said the car had not been modified. My Q5 had illegal window tint that had to be removed to be street legal. 3. The paperwork also said the rear window shade was in good working order. It was not and had to be replaced. I've sent an email and left voicemails with this dealer and no one has responded (not surprising given how unscrupulous their business practices are). They even failed to respond to the Better Business Bureau (be sure to read what is posted by lots of other folks about Audi West Covina on the BBB site). Again, I highly recommend you stay away from Audi West Covina. There are much better Audi dealerships nearby that won't mistreat their customers. More

Was ready to purchase a CPO Q3. David Lee (sales person) contacted me and provided me a price for the Q3 I was looking to purchase after he negotiated my price with the GM (Te-Hao Chiu). Settled on a price contacted me and provided me a price for the Q3 I was looking to purchase after he negotiated my price with the GM (Te-Hao Chiu). Settled on a price and asked me to come in. I was not able to come in today and informed him that I could come in tomorrow (Saturday). He proceeded to tell me that he will see me tomorrow. Contacted him before the end of the night on Friday (the same day) to get a cost worksheet after taxes and fees. He then informed me that the price will increase if I come in tomorrow (with less than 1 hour before they close). Fraud dealership and will reneg on a deal that’s was already agreed upon. Good thing I contacted them prior to closing. I would have wasted a 2 hour drive to the dealership on Saturday only to find out the bait and switch tactics on the price. I suggest you stay away from this dealership. Look for another dealership that won’t waste your time or plan to screw your over as soon as you arrive at their dealership. More

Terrible dealership total crooks. They insisted I pay for permaplate that the previous owner had already purchased. They over charged me. Never again. Go to Mckenna permaplate that the previous owner had already purchased. They over charged me. Never again. Go to Mckenna More

Never go Audi West Covina dealer. They have trash service. this place is a definitely trash service. very poor service.don’t buy cars here. Don’t fix your cars here they scam you. I have spent more than $400 this place is a definitely trash service. very poor service.don’t buy cars here. Don’t fix your cars here they scam you. I have spent more than $4000 for the check engine light still on. Not fixed at all. They charge $1200 for just checking the engine. Now after I sent almost ($4000 for 2 times) but the engine still has problem. First time I went here for my car (engine light problem ) after they fixed I drove less than 20 miles the engine light turned one again so I went back the dealer with the same day and they still say need $1500 more to fix the engine light off. For me it is like scam. So disappointed with this dealer. (They never pick your phone up) Sent $4000 already here but problem not salvoed. Finally, I decided go some where else then I found out there is a repair shop they only need just $700 to repair it and even suggested me to write this review because they are really try to scam me. The dealer even though me go and report them where ever I like to. (xxx) I don’t understand how do they do business with this kind bad services. Again never ever go here. They are trash. Fist time write this kind review. Hope they can stop this kind thing to other customers. If you can not trust dealer who you can trust ? Never ever trust these guys: Vincent Wu Alex Lee More