Audi West Houston

Dissatisfied Loyal Cutomer on Second Purchase Loyalty at this dealership means nothing. New salesmen that will lie and haggle you to get the deal. Make sure to get everything they promise in writi Loyalty at this dealership means nothing. New salesmen that will lie and haggle you to get the deal. Make sure to get everything they promise in writing and read everything. They try to act nice, friendly, and polite to get you business. Once they have you signature on the dotted line everything they promised to do for the trade or lease goes out the window. More

Outstanding service department Audi West Houston sets the bar when it comes to professionalism and customer oriented service. Been coming to this department for years and they are Audi West Houston sets the bar when it comes to professionalism and customer oriented service. Been coming to this department for years and they are always welcome, helpful, and honest in handling requests, be it scheduled appointments or walk-ins during emergencies. Best service department I have been to and highly recommended. More

Not impressed at all!!! As I suspected, we were told that we would be provided a loaner car when buying from Audi west Houston just like their competition provides at Sewell As I suspected, we were told that we would be provided a loaner car when buying from Audi west Houston just like their competition provides at Sewell and of course, our first 2 visits went without any loaner. Also, we have reported 2 times an issue with the trunk not latching and our technician saying he could not duplicate the issue. Both times after leaving the dealership, the issue happened within an hour. After the second visit, we video taped the problem and sent it to our technician. To date it has been over a month and no attempts to help us resolve. I recommend taking your audi to a Sewell dealership, their service is impeccable. All of my future service appointments will be made at Sewell. Shawn More

terrible customer service I purchased an Audi A-8 and love the car. However, I have been to the dealership on 3 occasions and 2 of them have been very disappointing. I purcha I purchased an Audi A-8 and love the car. However, I have been to the dealership on 3 occasions and 2 of them have been very disappointing. I purchased the tire replacement and maintenance program with the initial purchase. I hit a pot hole and bent the wheel. I was out of town, had another dealership replace the tire but had to have W. Houston order the wheel. They kept the car over a week and would not return phone calls when I would call to get an update. They did not give me a loner. the 2nd experience was better. The 3rd went the same way for an oil change. I called the service mgr and he hasn't returned my call, nor has Keith the General Mgr. I cannot believe they rate high with customer service. I have two other very nice cars but will never buy from these guys. They have failed to see the value in letting the owner know what the status is of a vehicle in their possession and owned by someone that trusted them. My bff owns the same car as me and we both refuse to go back there More