Audi West Houston

Outstanding Customer Service Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the r Staff was very friendly while performing maintenance on my vehicle. Gaylyn was very attentive and answered all my concerns. She took care of all the requested items and helped me to set up my next appointment. Nice waiting area, and of course it's always a pleasure to see the new inventory. More

Sarcastic and Rude If you're looking for a dealership with a professional staff that will treat customers with courtesy and respect, look elsewhere! I was unfortunate e If you're looking for a dealership with a professional staff that will treat customers with courtesy and respect, look elsewhere! I was unfortunate enough to run into the likes of Manny Wallace. As soon as he realizes that he could not earn your business, he will be sarcastic, disrespectful, and rude. Stay away from this dealership! More

Pleasant Experience at West Audi Houston Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He Jon my service adviser was not only very knowledgeable but also very professional. He pointed out what was needed and explained very plainly why. He took care of my recall problems and also gave me a loaner (very nice A4) to drive during this period. I plan to buy the new Audi because of my positive experience and the quality product. Cory my sales executive also knows his onions. We are still working to consummate a deal. Yes! I will definitely recommend these guys. They are tops. More

Great Place to Do Business Exceptional and professional service from all of the individuals we dealt with. Trevor was a pleasure to deal with. He pointed out everything about th Exceptional and professional service from all of the individuals we dealt with. Trevor was a pleasure to deal with. He pointed out everything about the car and went through all of the maintenance and CarFacts report. Even the Financing experience was easy. More

Worst experience with a dealer! DO NOT BUY FROM HERE! Awful experience from most of the sales side of the house! Extremely rushy and rude salesman (Ahmad). GSM (Mack) promised me something, and is now ign Awful experience from most of the sales side of the house! Extremely rushy and rude salesman (Ahmad). GSM (Mack) promised me something, and is now ignoring my calls and email. He is obviously not a man true to his word. I acted promptly on my end to get him the info he needed, and this is just not how you treat customers. I was literally told by the salesman that sometimes cars were "photoshopped" to be made to look more appealing, which is absurd and 100% false advertisement. I purchased a used AUDI from there, and within a week, was already having some major issues. They are obviously not looking to make it right, so the situation has been escalated. It's a shame. I was really hoping for a good experience, but this is by far the WORST experience I've had with a dealer, and will never be returning to give business nor recommending to anyone. I was sent off with a car that is unsafe and definitely not up to par with the Audi name. Aside from that, the service advisor I dealt with (Mike F.) and actually the used car sales manager (John) were helpful and actually looked to make things right. Unfortunately, the issues remain unresolved, and I am completely upset and disappointed with this dealer. More

Truly outstanding - highly recommend this dealership. My car lease with Audi West Houston was going to terminate soon, so a few days ago I visited them to discuss the options. A couple of hours later I d My car lease with Audi West Houston was going to terminate soon, so a few days ago I visited them to discuss the options. A couple of hours later I drove out on my new car - exactly the one I wanted and for the price I wanted. The professionalism of the sales person Cory Christman was truly outstanding, I was really impressed! Will definitely come here for my next car. More