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Audi West Houston
Houston, TX
331 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 331 reviews
June 20, 2007
I had the most horrible experience. I have an 2001 Audi TT convertible. When I brought the car in for warning lights that appeared, I informed them of a leak in the top and was ASSURED the car would be ke TT convertible. When I brought the car in for warning lights that appeared, I informed them of a leak in the top and was ASSURED the car would be kept in a dry place. Three weeks later, I picked my car up which was parked outside in the pouring rain. They'd removed my fuel door button (was not able to gas up) and my dash lights did not work (they work now). My turbo was out, check engine light was on, there was no gas in the car and my cd changer didn't work. I just want my car in the same condition as when I dropped it off. I spoke with the service manager, Dusty, who disrespectfully informed me that it was all my fault for bringing in a car with a leak. When I told him I was assured it would be kept dry, he once again rudely told me it was my fault even though they left my car in the rain knowing it had a leak. I am not upset that they will not return my car to the original condition. I am incredibly upset at the disrespect I have received. An apology is all I am asking for. I called Audi Customer Care who contacted Dusty. He is exercising his right to refuse service to me. My only option is to contact the BBB and let people know how horribly I was treated. I am in the process of moving overseas. If the issue is resolved before I leave, I will gladly remove all negative reviews. More
by Luc5987
Employees Worked With
Dusty
