Audi West Palm Beach

Excellent salesman knowledgable encouraging but not pushy.. Explained the car to me allowed a nice test drive. Called my insurance for me just took the stress away when buying this car pushy.. Explained the car to me allowed a nice test drive. Called my insurance for me just took the stress away when buying this car More

Being a sales manager for 30 plus years, I enjoyed working with Herb. We had been to other dealers and looked at a couple of different brands. The sales person us key since the first dealer we went to working with Herb. We had been to other dealers and looked at a couple of different brands. The sales person us key since the first dealer we went to was what my husband had researched and really wanted. Being approached by a person with little knowledge but did have experience, we went back a second time. He never got our phone no.and tried to close us by telling us about what he liked about the vehicle and the offer ending in April. We tried another dealer. They almost sold us till I called from carmax to say we were getting a quote on our trade and wouldn't be in that day but Monday. The tone of voice changed which turned me off. Had he not done that we may not have dropped by on Sunday while out enjoying a beautiful day with our neighbor. Needless to say. ....Herb "sold" us with information and professionalism. He got my husband converted to an entirely different vehicle which he is very happy with without being pushy. Herb is a true pro. More

Osner Jeanlouis took excellent care of me and my family and was very patient while we worked out the details in buying a new S4 to surprise my brother with. I have purchased new Audis previously in NJ for and was very patient while we worked out the details in buying a new S4 to surprise my brother with. I have purchased new Audis previously in NJ for myself and have almost always had a great experience, so I'm glad to see there's an Audi dealership in South Florida that continues that trend since my family lives down here and I may someday as well. I'd also like to point out that Madeer (I hope I spelled it right) was also extremely helpful and patient in going over all the paperwork. I feel like I should point out that we did have one problem that luckily didn't ruin our experience. We arrived on Sunday evening, just as they were closing and we walked around the lot for awhile without ever being greeted. When we went inside, there was only one salesman available, Jay Werner, and when I approached him for assistance, he told me they were closed and did everything but shove us out the front door. My dad asked him if he had any brochures and he basically blew him off, telling him they only had whatever was on the rack. After he herded us outside as if we were farm animals, he immediately closed and locked the door. Needless to say, my family was furious and after this horrible experience, we very strongly considered giving someone else our business. However, based on the fact that this was my first bad experience with an Audi dealership, I convinced my family to return with me the next night (well before closing time) with the caveat that we would not let Jay Werner help us, even if he approached us when we walked in. To our delight, Jay Werner was not even there when we arrived and Osner Jeanlouis was more than happy to help us out and actually sell us a car. In fact, everyone else there was super helpful, so we decided not to let one bad egg ruin the experience for us. More

I have been dreading the buying of a new car for the last I have been dreading the buying of a new car for the last four months. However, the birth of our child required my family to purchase a second vehic I have been dreading the buying of a new car for the last four months. However, the birth of our child required my family to purchase a second vehicle. My tension was relieved when I made contact with the Internet Sales team (Chris Hill and Karen Bond) at Braman Audi. They were very warm, friendly, and professional. I really appreciated that they were knowledgeable about their brand and their competitors. This was very important to me because I did not know a lot about the brand and actually favored the BMW brand. They facilitated in allowing my husband and I to understand the value in the brand as a whole and the different models and packages. The negotiations were tough but the staff remained professional. I think both parties understood that a profit had to be made but compromises were necessary. At the end of the transaction I felt that based on my research my family received a fair deal and the company made a profit. That being said the transaction resulted in a win-win for both parties. I would advise anyone that is serious about buying an Audi in South Florida to contact Chris or Karen. They made the buying experience pleasurable. Their support team was also quite nice to work with. It is really a sound crew of quality people, which is something to note in South Florida. More

I was introduced to Herb Otten by Ken Dunlop in the Audi Service dept who I have happily dealt with for several years servicing my A3 and A4 (both purchased from Braman). My mission was to trade in my 2006 Service dept who I have happily dealt with for several years servicing my A3 and A4 (both purchased from Braman). My mission was to trade in my 2006 A3 and buy a 2013 Q5. Herb took me for a spin in a demo Q5 and then showed me several newly arrived Q5's in inventory which were still in their wrappers from shipping. We discussed the relative merits of the Q5 2.0 Turbo versus the 3.0L 6 cylinder engine and he convinced me that the 2.0 was more than adequately powered, gave better mileage and was cheaper than the 3.0 I particularly wanted a push button ignition and we found a new blue Q5 2.0L premium plus model which had this plus the new and improved navigation package which Herb demonstrated to me very effectively. After this we went through the numbers and after some back and forward we agreed on an acceptable price for my trade in and a loyalty discount on the new car. All of these discussions were conducted in a friendly and non pressurized fashion and I felt Herb was doing his very best to help me achieve the best deal his management could accept.. He gave me a thorough briefing of the new car's various features and he went the extra mile by bringing the paperwork to my home for signatures my wife had to add. Altogether, this was an excellent experience and service and I have no hesitation in recommending Herb Otten and the Braman team . Over the years I have found the service department, through Ken Dunlop, as a very helpful and friendly and efficient organization too. More

I am very happy with my new purchase. Marty was very helpful and was able to answer all our questions. He was patient and thorough. I would recommend Braman Audi for their professionalism and great cust helpful and was able to answer all our questions. He was patient and thorough. I would recommend Braman Audi for their professionalism and great customer service! More

In general everyone knows that Car Buying can be very stressful, however the experience I was given by Karen Bond at Braman Audi went beyond expected, just outstanding. Karen treated me like a true car s stressful, however the experience I was given by Karen Bond at Braman Audi went beyond expected, just outstanding. Karen treated me like a true car salesperson should: following-up, trying hard on her end to make sure I got the best deal and making sure everything went as smooth possible. Needless to say, I was in and out of the dealership with my new Audi within the hour! I have bought several cars in the past but this is the first time I ever felt compelled to write a review, thanks a lot Karen and Braman Audi team! More

My husband and I just bought an Audi Q5 and we are very pleased. Dennis Turner made our visit memorable because of his professionalism, friendliness and accommodation. He was also knowledgeable and taught pleased. Dennis Turner made our visit memorable because of his professionalism, friendliness and accommodation. He was also knowledgeable and taught us all the cool features of Q5. I highly recommend Dennis and would come back at Braman! More

Jay Werner was very knowledgable of the features of the Audit A6. He took time to explain each feature and followed-up with a phone call to make certain I didn't have any issues with the vehicle. He also Audit A6. He took time to explain each feature and followed-up with a phone call to make certain I didn't have any issues with the vehicle. He also offered to invite me back to the dealership to clarify any features I didn't understand. The electronics in these vehicles are very extensive and this quality of service is very important. The experience was far better than the purchase of my last Audi three years ago from another dealer. More