Audi Westmont

Respond when called Helpful explains issues gives the details Understands the need for a loaner details Understands the need for a loaner More

Met with Kristian when I arrived for routine maintenance at 40,000 miles. He was very friendly and kept me updated with the progress of my vehicle. I received a video from the mechanic to show me what was g at 40,000 miles. He was very friendly and kept me updated with the progress of my vehicle. I received a video from the mechanic to show me what was going on with my car which was so helpful and easy to share with my husband. More

Had a great experience and ended up with a wonderful car. Jack was easy to work with and even came in on his day off to deliver the car. Jack was easy to work with and even came in on his day off to deliver the car. More

I was initially pleased at the customer service I received. Good pricing, good process. I selected a dealer swap (which I've done successfully before) paid deposit and they told me a couple of days a received. Good pricing, good process. I selected a dealer swap (which I've done successfully before) paid deposit and they told me a couple of days and I'd have my car. I check in a couple of days, "we're working on it". A day or two later. I checked in 5 times. I watched as the car sat on the other dealer's lot and didn't move. I could have purchased from them and picked it up. Instead, the car disappeared and I told the Audi Westmont. Oh we're on it, don't worry about it. Then I said, after weeks of waiting, give me an ETA or I want my deposit back. The sales agent busy with other customers puts me to end of day (saying I'm busy I'll have to get back to you - I should be the highest priority). He responds and says the car must've been sold when we contracted for it, but it was gone. I said, how can that be, I watched it for 1.5 weeks on the lot sitting there. He says, well we emailed them every day with no response???????? Email? How about a call after no response? Did they ever have a deal with the other dealer? No idea. And I asked for the sales manager to call. No call in two days. I asked why he hasn't called. Too busy. Too busy for a customer who purchased a car and you never had. I should have been a priority for the dealer, but I wasn't. Never was. And at this point, I still have not received my deposit back or a call from the sales manager. I took a long time to pick this car and to hand select it nationwide before the tariff's. And I lost out on it b/c of the lack of attention and customer service at Audi Westmont. Buyer beware. More

Good experiece. Great service especially from Dan (service represenative). Kept us well informed about progress of our repair. Great service especially from Dan (service represenative). Kept us well informed about progress of our repair. More

The service rep(Julianna) was Awesome! Great service excellence👍🏼 Thank you Sofi, For the recommendations. Great service excellence👍🏼 Thank you Sofi, For the recommendations. More

This is one of the best dealer services I have ever had. He listened to what I had to say and went above and beyond to get the car ready for pickup. Very happy with the service! He listened to what I had to say and went above and beyond to get the car ready for pickup. Very happy with the service! More

2 hour wait for a scheduled oil change. Car was not cleaned Windshield dirty backseat had glitter on the mat and seat Car was not cleaned Windshield dirty backseat had glitter on the mat and seat More

Excellent service! Pedja was fast and incredibly easy to work with! Thank you for a great experience! Pedja was fast and incredibly easy to work with! Thank you for a great experience! More