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Audi Westmont
Westmont, IL
826 Reviews
If you're shopping for a new or pre-owned Audi near Chicago, be sure to visit Audi Westmont, one of the largest Audi dealerships in the Chicagoland area. Our cutting-edge showroom in Westmont features all of the latest new Audi cars and SUVs, in a wide range of colors and trim levels. We also stock a large inventory of pre-owned Audi cars and SUVs for sale, as well as other premium pre-owned vehicles. So whether you're shopping for an Audi for the first time, or are a long-time Audi owner, be sure to visit us online or in-person to see our latest vehicles for sale!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 826 reviews
April 08, 2022
Bought a used 2019 Audi three months ago from this dealership. Drove from Missouri to purchase it based on a verbal offer for my trade in which was slightly less than a local dealer was offering, but dealership. Drove from Missouri to purchase it based on a verbal offer for my trade in which was slightly less than a local dealer was offering, but this dealer had the car I wanted so I was willing to take slightly less for an easier transaction. Upon arriving they informed me they needed to replace the entire windshield and all 4 tires on the car and this would be offering even less. We negotiated and came to a number that was still thousands less than the other dealer had offered after evaluating the car (and with no expectation of purchase), but I had already driven 6 hours so I went through with the deal. Bait and switch for sure but oh well, it’s just money, can always make more. As we worked through the financing I was informed that they would have their company do all the registration work and then I would be mailed the plates later - this is not how any purchase from any other dealer in multiple states has ever worked, but they said it was “policy”. In Missouri you are usually either given the title and registration paperwork right then and there, or mailed it a few days later and then you register the car yourself and pay the taxes at the DMV. Missouri isn’t a title holding state so even if a vehicle is financed the owner still has the physical title. Anyway, I yet again reluctantly agreed. I left the dealership and drove home, happy with my new car. Here we are 3 months later and I still haven’t received the registration or plates nor been provided the title or paperwork to handle it myself. Multiple emails have been completely ignored and calling results in being transferred to random people and eventually you end up with someone’s voicemail who never calls back. The temporary tag they issued expired in 2 days and the only thing they’ve given me is a “we will look into it” and letter stating that they expect to have it soon for me to give to any officer that happens to pull me over. That would be ok if it were a legal document but it’s just a letter anyone could make up. Seeing as I travel for work, It’d be a huge risk to use the car, have an out of state Officer not accept the letter, and then have a legal matter to deal with 300 miles away from home. As someone who has bought over 15 cars in the past 10 years, dealing with Audi Westmont has been the worst experience I’ve ever had. Communication before the sale was great and the salesman was wonderful, but actually making the deal and the after sales service is abysmal at best and borders on illegal practices. Stay far far away, it’s not worth the headache even if this dealer had the car you want. Drive a little further and get one elsewhere. More
by EyeDreamt
Employees Worked With
Scott
April 03, 2022
Eric was the best. Good communication by text. Easy to schedule. They provided ride-share for return to the dealership to pick up the car. Service the way you want Good communication by text. Easy to schedule. They provided ride-share for return to the dealership to pick up the car. Service the way you want it to be. More
by bkgupta
Employees Worked With
Eric
March 24, 2022
I was at dealership for my appointment on time at 12. 30pm. Even after having appointment for service, the waiting time was very long. I received my car back around 2.46pm. I was there for only oil chang 30pm. Even after having appointment for service, the waiting time was very long. I received my car back around 2.46pm. I was there for only oil change, tire rotation. They even forgot to reset my 10000 miles light, which monitors oil change miles. So I had to do myself. Very slow service. Everything else was good. One more thing, I like to compliment parts department, excellent customer service. More
by PS
Employees Worked With
Kara
March 15, 2022
Everyone was very friendly and helpful. I was taken right in when I arrived. Kara explained what was to be done and made arrangements for me to get home. I was taken right in when I arrived. Kara explained what was to be done and made arrangements for me to get home. More
by gdodero
Employees Worked With
Kara in service and Scott Kropf in the business office
March 13, 2022
The quality of the technical work of the service center has been for me consistently high. At the same time, the service agents, and in particular, Andrew D., have been both cordial and competent. Of the has been for me consistently high. At the same time, the service agents, and in particular, Andrew D., have been both cordial and competent. Of the Audi service centers that I have visited, this one is by far the best. More
by Kevin
Employees Worked With
Andy Digregorio, Nate
