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Audi Westmont
Westmont, IL
822 Reviews
If you're shopping for a new or pre-owned Audi near Chicago, be sure to visit Audi Westmont, one of the largest Audi dealerships in the Chicagoland area. Our cutting-edge showroom in Westmont features all of the latest new Audi cars and SUVs, in a wide range of colors and trim levels. We also stock a large inventory of pre-owned Audi cars and SUVs for sale, as well as other premium pre-owned vehicles. So whether you're shopping for an Audi for the first time, or are a long-time Audi owner, be sure to visit us online or in-person to see our latest vehicles for sale!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 822 reviews
September 07, 2021
The sales people are the worst, they don't care about anything, looks like they're not working on commissions since this is owned by a Corporation rather than a local owner. worst customer service, they anything, looks like they're not working on commissions since this is owned by a Corporation rather than a local owner. worst customer service, they don't even ask you for coffee after buying a 50K car from them. More
by isaac N
Employees Worked With
David Spoljoric
September 01, 2021
Audi of Westmont is a great dealership. The service department goes above and beyond expectations to deliver what your car needs and you rightfully deserve! department goes above and beyond expectations to deliver what your car needs and you rightfully deserve! More
by walkertoddj
Employees Worked With
Michael Glusack and Joshua the Service Director do a fantastic job!
August 30, 2021
We had bad tire failure on Wednesday. By Friday I had my Audi back with the Michael tires I wanted. Andy provided the customer support that brings me back to the dealer to care for my Audi. Audi back with the Michael tires I wanted. Andy provided the customer support that brings me back to the dealer to care for my Audi. More
by Rhodes
Employees Worked With
Andy
August 29, 2021
I've been. using this dealership for service for the last 5 years and usually had a good experience with the service department. This experience, however, was very disappointing in regards to the type of da 5 years and usually had a good experience with the service department. This experience, however, was very disappointing in regards to the type of damage done by what appeared to be a faulty timing chain. The service schedule for the 2012 states replace the timing chain/belt at 110k miles but at 67k, mine failed. A search on the internet showed that this was a common problem and that Audi/VW settled a class action lawsuit for this problem. The settlement led to an extension of the warranty on the timing chain and a percentage of the repair costs done to the engine (50% in my case). When initially quoted, the support person was unaware of this until I asked about it and he then noticed there was a service bulletin on this. They got back to me about 3-4 days later saying Audi would cover the timing chain and 50% of the engine repair (caused by the failed timing chain Audi knew about but didn't recommend replacing at any of my regular service visits). The total time out was over 4 week without a loaner which was a major inconvenience. While I understand the shortage of loaners and why one was never offered, it seems the dealership was more interested in selling the loaners rather than providing customers with one. I also found that I had to initiate a lot of the communication about the status of the vehicle rather than having the rep reach out to provide updates. However, the rep was responsive each time (though usually the same answer of still trying to figure it out). Overall, I was disappointed with the service experience but my opinion improved a little when the car was finally done. However, the poor decisions by Audi (not the dealer) regarding the defective timing chain and consequential engine damage has soured me on any future purchase of an Audi (or VW). I gave this place 4 stars mainly because their customer service wasn't able to offer a loaner over the 4 weeks and that the cost to me for a design defect with no warning at previous service visits. More
by sakkina0
Employees Worked With
Daniel
August 27, 2021
I have been taking my car in to Audi Westmont for regular maintenance and repairs for 13 years. They have always done everything right. My service consultant, Eric Y., goes out of his way to listen to me and maintenance and repairs for 13 years. They have always done everything right. My service consultant, Eric Y., goes out of his way to listen to me and to make sure all necessary repairs are done properly, but he also understands the fact that I have an old car so I need to be careful about expenses. I appreciate that consideration. More
by Gina V.
Employees Worked With
Eric Yeung
August 26, 2021
Great, quick service. Clean waiting room and wash rooms. Plenty of refreshments. Would recommend getting service or purchasing a vehicle from Audi Westmont. I sure wil Plenty of refreshments. Would recommend getting service or purchasing a vehicle from Audi Westmont. I sure wil More
by AudiDad2
Employees Worked With
Michael
August 25, 2021
Among the four Chicagoland Audi dealerships that I've visited, Audi of Westmont is by far my favorite. The knowledgeable and courteous service agents provide helpful explanations and accurate repair tim visited, Audi of Westmont is by far my favorite. The knowledgeable and courteous service agents provide helpful explanations and accurate repair time estimates. The technical work is outstanding and affordable. They provide via SMS messages links to before and after video reports. Courtesy cars are available. It's a welcoming place. More
by Kevin
Employees Worked With
Andrew, Nate
