Audi Westmont

Seriously the absolute worst customer service of any company I have dealt with. This started the day I purchased my Q7 when it literally took hours to get to Finance with no apologize for their slownes company I have dealt with. This started the day I purchased my Q7 when it literally took hours to get to Finance with no apologize for their slowness. It has continued to this day as I have requested 3 times now for their "Team" to respond to my request in their Chat Room as to what service agreement I purchased with my vehicle. Attempts to call as an alternative only leads to voicemails that are also not answered. For a high end dealer I would expect a Nordstrom experience instead I get K-Mart. Fortunately they are putting a new Audi dealer in St. Charles where I will take my future business to including the A7 I have my eye on. Stay away from this dealership! More

Highly recommend! Everyone there, made car buying a easy and enjoyable experience! William Calderon was very informative and made a "zero pressure to buy" atmosphere. and enjoyable experience! William Calderon was very informative and made a "zero pressure to buy" atmosphere. More

We have tried to purchase/order a car from Audi Westmont numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an app numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an appointment and PURCHASED a Q5 from Hoffman Estates in under 2 hours. The level of service and attention at Westmont is seriously lacking. We had cash in hand, ready to go, and they couldn’t even sell us a car. Interesting. More

I just really HAD to write a review about this sales person/ manager. This is the BEST PERSON that Audi has working for them at this location. I purchased a suv and this person customer service was AWE person/ manager. This is the BEST PERSON that Audi has working for them at this location. I purchased a suv and this person customer service was AWESOME! HER name is AMY ! So whenever you are in the market for an audi ,you should reach out to her .. She is AMAZING PERSON inside and out! I'll give her TEN STARS if it was possible. Thanks AMY ! More

Scheduled an on line appointment clearing detailing my issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. G issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. Got the last loaner of the day, because they never scrolled down to the end of the description. Had my car overnight and even gave permission for the Tech to take my car to his home and drive it under different conditions. AMAZINGLY, NOT ONE OF THE ISSUES I DESCRIBED could be replicated. BUT.... They did offer to charge me about $150 for a $29 air filter, $250 to remove and replace my brake fluid that even someplace like MIDAS does for $89 to $99. Claimed my brakes were bad and my air filter in need of replacement, when IRONICALLY, I just had my brakes done 3 months / 3 K miles earlier and Replaced the air filter myself. IF I had done everything they said, it would have been over $3000, of which, NOT ONE OF THESE THINGS would have fixed the issued I BROUGHT THE CAR IN FOR. I got about a 20 page print out of all my detailed listing of everything I said need attention, and what they wanted to fix, but NOWHERE DID IT SAY what was wrong or why they couldn't find the issues I brought it in for. NO TECH NOTES, NOTHING !!! Several Issues I asked to be looked at were never even looked at. It's like a revolving door at that place with Service advisors. I'v had 3 AUDI's and was using them exclusively for service, but NO MORE. HELMUT & VITO'S right down the street is at least 1/2 the price on any service and they use all the same parts. SO SAD !!!!!! More

Corrupt, Deceptive, Shameless, Potentially Criminal Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they m Corrupt, Deceptive, Unethical. Never have I been treated so poorly by an auto dealer in my life. Audi Westmont takes the prize. Not only did they make every attempt to deny performing a prepaid standard maintenance on my 2015 Audi S5 under warranty; after they did the service, they returned my car to me with a Parking Brake Malfunction indicator lit and suggested that it needed a new wiring harness that would cost over $1100 to fix. I objected and said that the indicator had never appeared before taking the car in for service. They said it must have been a coincidence. I said it should be covered under my Certified Pre Owned (CPO) warranty but they claimed it was not. They ultimately agreed to do the service for $645 plus tax because of all of my trouble, but that was their best offer. This offer came from the service manager with the service director and service rep both present. All three met with me and denied the warranty coverage and sent me pictures stating that the wiring harness had a short in it. So I took my car back to Audi Hoffman Estates (where I bought it). They not only agreed to fix it under the CPO warranty for free; but after examining the car, said that the only thing wrong with it was that it was missing the fuse for the parking brake circuit and nothing was wrong with the wiring harness. The fuse was missing!!! Not blown!!! (Audi Westmont was the only facility that touched my car prior to the fuse being missing). Not only should they have repaired the car under the CPO warranty, but instead, they attempted to suggest that I pay for an unneeded repair. Please read the other reviews about this dealership. I am not the only one who has been treated this way. Shameful!!! I will never set foot in their dealership again… More