Audi Westmont

Always great service . I always wait and the waiting area is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done an is comfortable and my associate is always updating me and getting me on my way as soon as possible! They are very good at explaining what was done and why and do a great job checking my car out telling me what to expect my next visit . The appt times are always convenient. More

I’ve been taking my Audi A8 there for about three years. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. The lobby is always clean and the staff is always personable. I always feel reassured my car is in good hands. More

Friendly, Helpful and not Pushy..Great customer service, Service was great, sent video of work being done on car, went above what I was expecting. Service was great, sent video of work being done on car, went above what I was expecting. More

I’ve been shopping around for an Audi for a few weeks. This is the first one (and really first dealer of any kind) that allowed me to communicate over the phone and come to an agreement before coming in. This is the first one (and really first dealer of any kind) that allowed me to communicate over the phone and come to an agreement before coming in. Had the price and vehicle picked out before taking a step into the dealership. Mind you we arrived at 2pm on a Saturday so it still took a while to close the deal (waiting on manager and finance). However, it was a nice dealership with lots of amenities to keep us occupied till our sale was finalized. More

SERVICE DEPARTMENT- Overall lack of service, of SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus SERVICE DEPARTMENT- Overall lack of service, of transparency along with a process of deceptive practices and pricing strategies. Their main focus appears to be up selling to customeralong with price gouging. More

Seriously the absolute worst customer service of any company I have dealt with. This started the day I purchased my Q7 when it literally took hours to get to Finance with no apologize for their slownes company I have dealt with. This started the day I purchased my Q7 when it literally took hours to get to Finance with no apologize for their slowness. It has continued to this day as I have requested 3 times now for their "Team" to respond to my request in their Chat Room as to what service agreement I purchased with my vehicle. Attempts to call as an alternative only leads to voicemails that are also not answered. For a high end dealer I would expect a Nordstrom experience instead I get K-Mart. Fortunately they are putting a new Audi dealer in St. Charles where I will take my future business to including the A7 I have my eye on. Stay away from this dealership! More

Highly recommend! Everyone there, made car buying a easy and enjoyable experience! William Calderon was very informative and made a "zero pressure to buy" atmosphere. and enjoyable experience! William Calderon was very informative and made a "zero pressure to buy" atmosphere. More

We have tried to purchase/order a car from Audi Westmont numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an app numerous times. Most recently, while standing on their lot (after being told by Naseem that they didn’t have any Q5’s to test drive) we booked an appointment and PURCHASED a Q5 from Hoffman Estates in under 2 hours. The level of service and attention at Westmont is seriously lacking. We had cash in hand, ready to go, and they couldn’t even sell us a car. Interesting. More

I just really HAD to write a review about this sales person/ manager. This is the BEST PERSON that Audi has working for them at this location. I purchased a suv and this person customer service was AWE person/ manager. This is the BEST PERSON that Audi has working for them at this location. I purchased a suv and this person customer service was AWESOME! HER name is AMY ! So whenever you are in the market for an audi ,you should reach out to her .. She is AMAZING PERSON inside and out! I'll give her TEN STARS if it was possible. Thanks AMY ! More

Scheduled an on line appointment clearing detailing my issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. G issues with my AUDI A 8L, and asked for a loaner, since they would need to keep my car overnight to experience the "COLD START" issues I described. Got the last loaner of the day, because they never scrolled down to the end of the description. Had my car overnight and even gave permission for the Tech to take my car to his home and drive it under different conditions. AMAZINGLY, NOT ONE OF THE ISSUES I DESCRIBED could be replicated. BUT.... They did offer to charge me about $150 for a $29 air filter, $250 to remove and replace my brake fluid that even someplace like MIDAS does for $89 to $99. Claimed my brakes were bad and my air filter in need of replacement, when IRONICALLY, I just had my brakes done 3 months / 3 K miles earlier and Replaced the air filter myself. IF I had done everything they said, it would have been over $3000, of which, NOT ONE OF THESE THINGS would have fixed the issued I BROUGHT THE CAR IN FOR. I got about a 20 page print out of all my detailed listing of everything I said need attention, and what they wanted to fix, but NOWHERE DID IT SAY what was wrong or why they couldn't find the issues I brought it in for. NO TECH NOTES, NOTHING !!! Several Issues I asked to be looked at were never even looked at. It's like a revolving door at that place with Service advisors. I'v had 3 AUDI's and was using them exclusively for service, but NO MORE. HELMUT & VITO'S right down the street is at least 1/2 the price on any service and they use all the same parts. SO SAD !!!!!! More