Audi Westmont

Mitch Massaro restored my faith in auto reps. I have always dreaded the process of purchasing a new vehicle and the past experiences of high pressure methods that had to be dealt with during the p I have always dreaded the process of purchasing a new vehicle and the past experiences of high pressure methods that had to be dealt with during the purchasing process. This was the first time that I did not feel even the slightest pressure during a purchase. Mitch was courteous, friendly. and very knowledgeable during the entire purchase. He was very helpful in answering questions, resolving my issues, and even syncing our phones to the new vehicle's Bluetooth. I would work with Mitch again without question, and recommend him to all my Family and friends. Thank you, Mitch, for restoring my perception of Auto Sales reps! More

RS7 Sale Edward Riedmaier is a knowledgeable, honest and extremely competent rep. I recommend him highly. I have bought dozens of nice cars and dealt with li Edward Riedmaier is a knowledgeable, honest and extremely competent rep. I recommend him highly. I have bought dozens of nice cars and dealt with literally hundreds in this field. He is one of the very good ones. More

Excellent Experience Of the car transactions I have done over the last 33 years, this would rank as one of the best, if not the best. Just the fantastic service by our sa Of the car transactions I have done over the last 33 years, this would rank as one of the best, if not the best. Just the fantastic service by our sales person, Mitch Massaro. He treated us like family, not just another customer that walked through the door. He went above and beyond and that goes a long way. He spoke to both my wife and I, not just one or the other. I will continue to go Mitch, for as long as I purchase vehicles. Thanks Mitch!!! More

Naseem Chaudhry was an awesome sales man i deal my business with He is very knowledgeable and patient. I would give 7 star to Naseem Chaudhry with He is very knowledgeable and patient. I would give 7 star to Naseem Chaudhry More

Horrible experience Absolutely horrible experience. Came in looking for a certified pre-owned and was given several good options. Drew was great about getting informati Absolutely horrible experience. Came in looking for a certified pre-owned and was given several good options. Drew was great about getting information to me over time, but issues arose once price conversations began. I started with an initial offer that was fair based on competitor pricing. Drew immediately insulted me by telling me that I had no idea how pricing worked, told me to do my homework, and that I probably couldn't afford the car. I justified my position with research, but opened the door to a middle ground, and Drew responded with an offer for a lesson in how "the car business works." Before I could respond, he told me not to bother coming in again; he would be busy "making money". I've never been fired by a car dealership before! I'm glad I found the car at another dealer and that Audi Westmont wasn't my only option, business must be good for them to treat people so poorly! More

M itch is just great at what he does . He makes the buying experience pleasant, keeps you informed and gives you advice,Mitch respects your opinion and does not force you into anythin the buying experience pleasant, keeps you informed and gives you advice,Mitch respects your opinion and does not force you into anything . good job !!! More

My name is Al Forte. I visited this dealership in search to buya new 2014 Audi Q7. They did not have or we're able to locate what options and color scheme I was looking for. Dan Yusko and Ozzie Haleem bent to buya new 2014 Audi Q7. They did not have or we're able to locate what options and color scheme I was looking for. Dan Yusko and Ozzie Haleem bent over backwards to help my wife and I. I ordered what I want and was extremely please with the sales transaction, price, trade-in, and delivery on the new vehicle. I would highly recommend this dealership to any one of my friends. Ask for Ozzie Haleem, he will go above and beyond your expectations. He is really an asset to that establishment. More

I could not believe the experience I've just had at this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't w this Audi dealership. The sale person was rude, condescending and extremely disrespectful during the 15 minutes negotiation. Outraged, but didn't want to make a scene, I put on a smile, thanked for his time, shook his hand and walked out in disbelieve. Example of the unprofessionalism: Salesman: "The price you offer is ridiculous, not worth discussing. If you want cheap car, let me find you a cheap car..." (Threw his offer paper into the trash bin, then opened up his browser, typed something in. Apparently looking for a cheap car to sell to me) Me: "I'm not looking for cheap car. I'm trying to see what you can do for me with the price of the car we're discussing and with my trade-in value". Salesman: "You're not looking for a cheap car? So how did you come up with that ridiculous price? Did you even think before you opened your mouth rattling off that ridiculous price?" Salesman (continued): "Can't do anything about your trading value either. For your information, as soon as I bought your car, I have to IMMEDIATELY put it on auction. Can't have it sitting in our lot. It degrades the prestige of the our business. People coming here to by 80K cars, if they had to walk by that car in the parking lot, they will say 'what kind of dealership is this?'" Me: "Well, I see better prices on automotive web sites" Salesman: "Edmunds.com is where you should go to get real pricing" Me: "As you can see here, for a car with the exact year, model and options, Edmunds Fair Market Price is $2K cheaper than what you're offering" Salesman: "Does Edmunds have a car to sell to you? Can they sell you a car? Huh, do they have a car like this to sell to you? Huh? Can you buy a car from them?" Not sure how much of it was used car salesman tactic and how much was just personality, and not sure if they are profiling as another reviewer has said. Regardless of the reason or tactic, it's a disgrace to the Audi brand. None of my friends own an Audi so I don't know if this experience is typical at Audi dealerships, but a few who own BMWs rave about the great and professional treatment they received at their dealerships (during the sale process and subsequently when they brought their cars in for service). Audi makes great cars, but if their dealerships are so unprofessional, Audi is not a brand worth buying. I have contacted the Audi corporation and Autonation.com (the dealer's parent company) to report the incident. They both said they were sorry to hear about the incident and promised to have managers contact me on a weekday next week to discuss. I'll update this review after the discussion. Until then, beware of Audi Westmont. More

We have purchased a new 2012 Audi Q5 . Sales team sold us a package " appearance package" for $400. During a sale we have asked if we can use this service once per year for outside buff and the answer was "Y a package " appearance package" for $400. During a sale we have asked if we can use this service once per year for outside buff and the answer was "YES". After a year I had asked if we could get our car buffed - the answer was "yes" but I would need to pay for it. Called AUDI USA - open claim with them. Called Audi Westmont - not luck...... Working right now with BBB- May be we can get luck at BBB. I even asked Audi of Weastmont to get our money back. More

Gregory Palys and the team at Audi- Westmont did everything the could to make the buying process as simple as possible. I am very happy with the car and the attention given to customer service. everything the could to make the buying process as simple as possible. I am very happy with the car and the attention given to customer service. More