Audi Westwood

My father and I had been shopping around for new and used cars at various dealers for about two weeks. We had some alternatives weighing in our minds and we decided to go to the Audi Westwood dealership bef cars at various dealers for about two weeks. We had some alternatives weighing in our minds and we decided to go to the Audi Westwood dealership before making a final decision. I'm very glad we did because they had a huge selection of new and pre-owned vehicles; three of the pre-owned cars were in great condition and immediately caught our interest. The sales manager was very helpful and gave us some reasonable prices for each of the cars. He did not beat around the bush. I then returned the following day to test drive the cars and the sales manager did not forget me. He set me up with Salesman Ken Bourne to assist me in test driving each car. I must say that test driving at Audi Westwood was very different from other experiences test driving cars in the past. Mr. Bourne did not just say 'have a great ride' and slap a license plate on. He sat right next to me as co-pilot and directed me through various backroads and highways so that I really got a feel for how the car drove. He explained and demonstrated each function in the car thoroughly before he considered the "testdrive" complete. This part of my experience at Audi Westwood was the deciding factor for me. I eliminated previous options from other dealers and it really helped me decide which Audi model was best for me. Furthermore, the purchase itself was quick and happened on the spot with the sales manager and general manager present. Everyone was extremely friendly and helpful and was all about customer satisfaction. Just two days later I got my car and could not be happier with it. Audi Westwood knows what they're doing and I would recommend this dealership to anyone. The service was wonderful, the salesmen really care about the customers, and it was a pleasure to do business there. Thank you ! More

OUTSTANDING! best dealer on the planet for Audi. Used OUTSTANDING! best dealer on the planet for Audi. Used to be a Rietzl Porsche Audi customer and they could care less about sales, service or pricing. OUTSTANDING! best dealer on the planet for Audi. Used to be a Rietzl Porsche Audi customer and they could care less about sales, service or pricing. They almost don't want your business. Drove a few extra miles to see Westwood Audi and boy am I glad that we did. Details: Patient, competitive, great after the sale add ons--a turn key deal and the reason why I am writing this five months down stream from our purchase is that I went in for our first service appt and was told, "no problem for tomorrow and we have a loaner for you...." I have never heard that from a car dealer service department before. WOW, we are now a customer for life. Service department is like NASA and clean as a whistle.. Thanks Nick and Prime of Westwood--will be sure to spread the A+++++ recommendation and use us for a reference if you need one please. Best, Brad and Julie White Marshfield HIlls, MA More

having had a horrible Audi experience years ago, my husband and I had sworn off Audi's forever, and forever is a long time. Well, 20 years is also a long time, and not having purchased an Audi during t husband and I had sworn off Audi's forever, and forever is a long time. Well, 20 years is also a long time, and not having purchased an Audi during that time period, we thought maybe we should revisit this automaker. We were fortunate to acquire contact with Prime Audi of Westwood, MA. We live approximately 45 minutes north of this dealership, but were willing to make the trip and see what they had to offer. Our original contact was through the internet, which I might ad, was also a wonderful experience. They were prompt in answering my questions and even gave me a quote on the car we were looking to purchase. It was this inquiry that attracted us to Prime Audi of Westwood. We were contacted by Paula, who was educated, thoughtful, and most important to me customer savvy. We actually made only three phone calls and the deal was done. We made the trip to Westwood to finalize our purchase. We were immediately greated by Ken, who was equally educated, thoughtful and customer savvy. Ken so graciously spent so much time with us telling us about the car and about his working experience with this dealership.My husband and I knew immediately this was the place for us. Ken then put us in the very capable hands of Brad.Equally knowledgeable, Brad was able to put together everything we needed to drive away in our new Q7 TDI in less than a week. To conclude and say this car purchasing experience was anything less than fantastic would not be justified. You ask "why" in your questionaire, well here's why: Prime Audi of Westwood is a dealership based upon family values. They pride themselves on integrity, value, solid character, and sincerely wanting the customer to have a wonderful purchasing experience. Their education and knowledge about the product is obvious. They are business savvy as well as customer savvy.They want your business, not just one time, but they want to keep you as a customer forever. Kudos to Prime of Audi - even if the car does not work out, I know I have dealt with a dealership that is A+. Thank you. More

The recent purchase of my 2009 A4 was a very good experience. Ken Bourne was super. He listened carefully to what I was looking for, took his time to answer my questions, and made buying my new car experience. Ken Bourne was super. He listened carefully to what I was looking for, took his time to answer my questions, and made buying my new car a pleasure. No pressure, great service and a fantastic car. I could not have asked for more. More

This was the second Audi bought at Prime in 18 months. We returned to Prime because we particularly enjoyed working with Lester Gardner, the dealership is not overwhelmingly large, the service department We returned to Prime because we particularly enjoyed working with Lester Gardner, the dealership is not overwhelmingly large, the service department is excellent (you could eat off of the floor) and overall, the people we dealt with are very fair. Lester was able to find us the exact car we wanted (Q5 Prestige in Navy with Grey) for the time we needed it, and made us aware of all Audi sponsored pricing programs. We drove away with the Q5 extremely satisfied. I would recommend Prime wholeheartedly. More

From the moment I arrived on the lot for my review of the Q5 SUV up close and personal, the sales staff was very professional and polite. No heavy sales pitch, just knowledgeable feedback and questions of w Q5 SUV up close and personal, the sales staff was very professional and polite. No heavy sales pitch, just knowledgeable feedback and questions of what I was looking for in a vehicle. I had done a little homework on this particular automobile and had test driven some similar models of competitors. Ken Bourne did not seem rattled that I was looking at other vehicles. He comfortably stood by his vehicle and educated me more on Audi cars in general. I have been a Volvo and Saab owner in the past. Ken took me out for a test drive and had me take the car through some realistic motions. We then returned to discuss my lifestyle needs in a car and other profile information about me. "Before you make a decision, come back in and test drive the car again" says Ken. I return two days later in dire straits. My Volvo breaks down and is too costly to invest in the repair. I call Ken and he picks me up at my Volvo service center. I give him the latest news. Ken the calmly gets me relaxed and we proceed to look at some options. Twenty minutes later, they find a Q5 that fits my needs, provide me a loaner (Thanks Nick!) and the next day the car is delivered. I felt so confident in my decision because of the customer service and professionalism displayed by all. Then when my car arrives, Ken spends extra time pre-setting commands and getting me familiar with even minute details. I felt very educated about my car when I drove off. Ken has since followed up to ask how I am feeling about the car and if I had any questions. I feel confident that this will be a long term relationship for my car needs. Thanks Ken! Thanks Westwood Audi More

I went to Audi and was greated by Peter Mclean, who was very personable and very accomodating. I was in a bind because I was away and my lease on my BMW was coming to an end and I was having to make a deci very personable and very accomodating. I was in a bind because I was away and my lease on my BMW was coming to an end and I was having to make a decision in a few days. He was very straight forward and gave me several options within minutes of being there. It made my decision very easy and I left Audi with a great deal and a beautiful car the same day. I would recommend Peter to anyone and look forward to doing buisness with him in the future. He also assisted my fiance with his audi which he bought in Florida and has had problems with ever since. Peter and Nick accomodated him and got him into service immediately and solved the ongoing problem that no one has been able to figure out since he purchased his vehicle. My fiance definately plans on going to Peter for his next vehicle as well. It was a great experience!! Thank you Peter and Nick!! More

I generally don't write reviews online, but these guys have gone *out* of their way to help me with an export prep for my Audi, which involved a lot of non standard technical issues. Mike did an excellent have gone *out* of their way to help me with an export prep for my Audi, which involved a lot of non standard technical issues. Mike did an excellent job of communicating with me throughout the process, their techs were very patient and pricing ended up being completely transparent and reasonable. When it comes to car and customer service, courteousness and professionalism it's hard to find a better dealer than Prime Audi of Westwood and I'll gladly recommend their service department to anyone. More

I arrived at Prime Audi in Westwood, and was greeted by Peter after a short walk through the lot. He was very kinda, knowledgeable, and didn't really feel he was trying to "sell" me on my new car, oppose t Peter after a short walk through the lot. He was very kinda, knowledgeable, and didn't really feel he was trying to "sell" me on my new car, oppose to just being helpful. The experience overall was exceptiational compared to all the other salesman I had dealt with in the area, and I look forward to going back to him for my next purchase! Great Job! More

I can't say enough about how pleased I am with my overall experience(s) at Prime Audi Westwood. I have been a client for over four years, beginning with my first Audi purchase in 2005, and have had a contin experience(s) at Prime Audi Westwood. I have been a client for over four years, beginning with my first Audi purchase in 2005, and have had a continuing relationship with their service department since that time. To say the staff go the extra mile would not only be a bad pun, but also an understatement. They deliver excellent service and, with that, peace of mind. They get the job done right. Most recently I had my second purchase experience with the sales staff at Prime. As a consumer, it can feel a little daunting to navigate through the negotiation and sales process, especially when it comes to cars. If there were ever a low-stress, downright pleasant car-purchasing experience, this was it. This sales staff is dedicated to customer satisfaction, and, not to use a bad cliche again, but they really do go above and beyond. They understand the value of a good customer, and work really hard to help keep you happy. They pay attention to details. In summary, thank you Prime Audi Westwood. I give you an A plus-plus for a job well done. Sincerely, C.D. Boston, MA. More