Audi Westwood

I just picked up my new A4 last night - and I have already told two friends that if they are in the market for a new car - they should see the team at Audi Westwood - what a great group of people. Ken already told two friends that if they are in the market for a new car - they should see the team at Audi Westwood - what a great group of people. Ken Bourne was knowledgeable, friendly and found the exact car I wanted - which was not on their lot but out of state in their port. Ken and Nick Dota were determined to get that exact car, and took great care to do just that which was not easy as it was during the holidays, and a couple of snowstorms were thrown in for good measure. I was kept well informed via phone and email of all progress, which was surprisingly quick considering the circumstances - tremendous service. When I picked up the car Ken spent another half hour with me walking me through the basics - settings for radio, heat, etc - making sure I was comfortable before driving away. Nick also took time away from other customers to come over and thank me for my business and offer his number to me in the event I had any questions or concerns along the way. Although this experience was more than I expected, it only ranks second best for me. The first was while I was only looking for a car, up and down the Automile In Norwood during early December. I went into four other dealerships looking for information, etc. having narrowed down my choices in advance, looking for differentiators. It was a day off from work for me and I was "dressed down" - most likely looking like a low gain customer, not one ready to buy despite having my checkbook with me and ready to do so. In not one of those dealerships was I approached for assistance - with, as you can imagine, many sales people idle. I was in Audi's dealership for under a minute before Ken came over and introduced himself. I was test driving within 30 minutes. Before I left, Nick came over and introduced himself and asked if there were any questions that I had - to please call him. It was this first impression that sold me - I wanted to do business with these guys, and you should too. I will be back, and will certainly tell everyone I know in the market for a car to consider Ken, Nick and Westwood Audi before they buy. More

Just brought home new 2009 Audi A4 and I couldn't be happier!! To quote Nick, the General Sales Manager, "buying a new car shouldn't be like getting a root canal!" As a dentist, I couldn't agree more. T happier!! To quote Nick, the General Sales Manager, "buying a new car shouldn't be like getting a root canal!" As a dentist, I couldn't agree more. The staff at Audi of Westwood were very professional and knowledgeable. Ken was courteous, friendly and made an otherwise stressful experience a true pleasure. This was the best car buying experience I have had to date. I couldn't recommend Ken Bourne and the staff of Audi of Westwood more highly. More

Once again, Audi Westwood has exceeded my expectations and have set the bar on a dealership that takes care of the customer. Chris was the most professional and coureous service advisor that I have ever w and have set the bar on a dealership that takes care of the customer. Chris was the most professional and coureous service advisor that I have ever worked with and I must say, he took care of me and my car, which I really appreciated. He set me up with a loaner and I was out of there within 30 minutes. When I went to pick up my car, it was washed and clean, inside and out, and like new just like the first day I picked it up. The only complain I have was that they didn't give me a car comprable to my own car. I was a little disappointed because I only bought my car 1 month ago. They gave me a dodge, but a loaner is a loaner I guess. More

Ken helped me buy my 2009 A4 and was wonderful. Very knowledgable and never pushy. He was very courteous and friendly and I can confidently say this was the best dealer experience I've ever had. I would knowledgable and never pushy. He was very courteous and friendly and I can confidently say this was the best dealer experience I've ever had. I would highly recommend Ken and Clair Audi for any car purchase. Thanks Ken. More

Before chosing my Audi A-4 convertible, I had done extensive research and found that Audi Westwood was not only the best in price, but they were the best in terms of honesty and customer service. I fe extensive research and found that Audi Westwood was not only the best in price, but they were the best in terms of honesty and customer service. I felt zero presure when dealing with Ken Bourne (Salesman at Audi Westwood). He was incredibly diligent and an extremely pleasure to work with. He is the reason i drove from Reading, MA to purchase my Audi. There is even an office one minute from my work and I opted for Westwood. Ken followed-up with me the next day after I bought my Audi to make sure everything was perfect. Through the duration of the sale, he took the time to go over every single detail about the car, even when I anticipated buying a BMW. Ken exemplifies what a true sales person should embody. He is truthful, friendly and really cares about the customer. He wasn't just there to push the sale. More

After another terrible Audi dealer experience at Brookline Audi, where they told me they would include the change of the serpentine belt in with the 90k sefvice and some other work I was having done Brookline Audi, where they told me they would include the change of the serpentine belt in with the 90k sefvice and some other work I was having done, then after I brought my car in and they did the work denied they had told me so, I swore I'd never go back to another Audi dealership for anything. Then my car began making sounds and losing power that had me fearing a blown turbo. My normal mechanic (Stadium Auto, they're awesome and trustworthy!) woudln't touch it since they aren't specialists, so I had to go to a dealer. Based on the reviews on this site, I chose Clair and boy am I glad I did! They identified the problem as three blown vaccum lines ($10 parts, about $250 in labor, which seems about right), they did the work right away while I waited, and at my request examined the suspension, idenifying some inexpensive things they could fix (and did), as well as a longer list of specific proplems I woudl want to have addressed at some point. Mike, the service maanger, gave me a detailed list of the work they felt needed to be done, and a list of Audi parts, in case I wanted to have the work done somewhere else. The car came back cleaned inside and out. I have a new service place to go to now, I highly recommend Clair! More

Just purchased a 2007 A6 from John Suh. A true professional - very knowledgeable, never pushy. Communicated lots of information by email, which saved a lot of time and phonecalls. The negotiation professional - very knowledgeable, never pushy. Communicated lots of information by email, which saved a lot of time and phonecalls. The negotiation was short and sweet - their first offer for the new car and my trade was fair so it didn't take long to agree. Two days later, car is ready with no fuss. It's my second purchase from Clair, my first from John, and I wouldn't hesitate to recommend both. More

I bought a 2007 Audi S4 from John Suh in Jan 2007. I highly recommend dealing with John if you interested in Audis. He was professional, knowledgeable, and straightforward--unlike any car salesman I hav highly recommend dealing with John if you interested in Audis. He was professional, knowledgeable, and straightforward--unlike any car salesman I have ever dealth with. I have not used the dealership's service department yet. More

I purchased an Audi from Clair. I didn't know that much about the product, I liked the way the Q7 looked. my sales person help me with the test drive and knew a lot about the car. I was away on business about the product, I liked the way the Q7 looked. my sales person help me with the test drive and knew a lot about the car. I was away on business and wanted to get the best pricing over the phone. The entire staff and service was very Nice, I had a small issue the my car after only 1 week, but it was taken care of right away without an appointment at night. I'm very happy with everything. More