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Audi Wilmington

Wilmington, DE

4.5
259 Reviews

1300 N Union St

Wilmington, DE

19806

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Showing 259 reviews

February 21, 2024

My wife and I purchased an Audi Q5 e from Winner Audi Wilmington and our experience was nothing short of amazing. We could not recommend working Zane Manzer any more highly. He is professional, courteous More

by KingR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zane Manzer, Sam (Sales Manager), Thomas Mihok
November 17, 2023

Bought a 2019 Jaguar F-Type 33,000 miles on it. Told sale people I was driving from Pa. to Florida and wanted the car to be in good shape. I was assured it was fine. when it was delivered to me I More

by abboni35
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Jay - Sam, Thomas Mihok
Nov 20, 2023 -

Audi Wilmington responded

Dear Abboni35, We are sorry we were not able to make your experience an exceptional one, and it saddens me to respond to a review like this. I feel compelled to go into detail because I do not feel as though it was warranted and an accurate representation of what transpired. Yes, we received your inquiries, and you had a conversation with Sam regarding your concern. You did reach out to me via email as well while I was out of the country, and I replied, letting you know that I instructed Sam to make sure your concerns were addressed. You acknowledged receipt and replied that you would speak to him about it. This vehicle passed a safety inspection in our shop and nothing was neglected. We re-condition all our retail vehicles accordingly based on what safety items need attention, specifically tires and brakes. We do not cut corners to save costs at a potential buyers expense. You took the vehicle took a Jaguar shop who immediately failed items that would otherwise pass state inspections. Am I surprised (that after being in the industry for 20+ years) that a Jaguar dealership ultimately condemned a Jaguar that was sold by an Audi dealership and gladly accepted $5,700 from you? Absolutely not. The rotors were not measured via a micrometer by us because we do not do that with non-Audi's and only replace rotors if there is an excessive pulsation, rust corrosion, or heavy lip on the edge. The brake pads and tires had more than 60% life on them as well. This is a summary of the events: -The vehicle passes all mechanical inspections, is offered for sale, and subsequently sold -Buyer takes it to a Jaguar dealership who essentially says our dealership is incompetent and sells you $5,700 worth of tires and brakes -You reached out to us upset (understandably so), and we pulled our records to find out how they could claim this -Our records indicate that the items sold to you were not flagged at all by our technical staff and passed state safety standards, showing over 60% of life left -You wanted us to reimburse you, which we did not do because we were not given a chance to speak with the shop and dive further into the items in question and why they stated it needs $6K in maintenance -You are now leaving 1-star reviews around the internet To frame it using an everyday item that people can relate to, I will use this analogy: -You buy a used iPad from an electronics retailer. -You take it to the Apple store who says that it needs a new software update and internal processor update (even though it operates correctly) -You approve Apple to do the work for $500 -You then call the electronics dealer and tell them they owe you $500 because the Apple store said you needed these items (again, the iPad works fine and was sold as a "pre-owned" iPad, and priced as such) -They say they cannot reimburse for it and you should have spoken to them before spending the money, assuming they would reimburse you. -Thomas Mihok & The Audi Wilmington Management Team

Nov 20, 2023 -

Audi Wilmington responded

See response below

October 09, 2023

I was looking to lease a etron gt from this dealership, but it turned into a nightmare. After all paperwork has been submitted, even brought insurance ,they told me there was a mistake and we can’t honor t More

by Terianx
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tyler bye, Sam brandes, John ewing
Oct 10, 2023 -

Audi Wilmington responded

Dear Jing (Mark), I'm sorry to see you continuing to leave negative reviews around the internet. To be fair, the public should know the context of why you are unhappy. While looking at a $125,000 car, you demanded we as a business agree to a payment you wanted to pay, and I declined to agree to said transaction. You openly admitted to me that you could not get the same deal locally to you (which is a few states away from our dealership), and that we were offering a very aggressive price. I could not discount the vehicle anymore to accommodate your desired payment, and you wanted to "haggle" over $50 a month on a monthly payment that is already higher than most American's mortgage payment. You wanted me to show empathy for you because the payment was so high and as a business we should always make the customer right. I found it difficult to agree with your logic while so many families are struggling right now to pay for many basic commodities. If that makes us a horrible dealership, then I guess I need to do some self-reflection on our business operations. I do not like having to share lengthy details like this on a Google review response, but guests who read these reviews should also get the chance to have clarity on the full interaction. Thomas Mihok, General Manager

Oct 11, 2023 -

Terianx responded

Update 10/11/23 Spoke to the GM yesterday, turns out he has not interest in resolving this issue. Claiming I’m bullying them and making unreasonable demands.

Nov 09, 2023 -

Terianx responded

Update 11/7/23 I tried once again to buy another vehicle from this dealer, was hoping to make things right, guess I was too naive:( turns out they are playing mind games with me, telling me yes, we can do a deal on a vehicle I’m interested in and in the end, no we can’t cause you left us a bad review, then no, we can’t sell because you are out of our area. Dealer also left fake reviews for my business just to get back at me. Have to threaten that I would report them to the state general office to get it removed. What a joke. I mean is that how you do business? They say we are a private business. We can do whatever we want. Any ways, I take it as a lesson learned. Buyers be aware!

August 31, 2023

From start to finish Chris was a Pro and not pushy. Explained all details of the vehicle and was very patient. Good all around experience. More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill from finance and Will from Service were great. , Thomas Mihok
Sep 01, 2023 -

Audi Wilmington responded

Brian, we're glad to know Chris provided you with a top-notch experience at Audi Wilmington. We appreciate your feedback and hope you enjoy every ride in your new vehicle!

August 16, 2023

Great experience at Audi of Wilmington! Christopher Meiggs let us through the process of purchasing our new Audi a4 allroad. It was flawless from start to finish. We love the car and highly More

by rlnovotny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Meiggs
Aug 17, 2023 -

Audi Wilmington responded

We're so glad to know you had a great experience with Christopher and our team at Audi Wilmington! Enjoy your new vehicle, and we hope to see you back again down the road!

July 24, 2023

Helpful team, with good communication and friendly dealers. Would recommend them to buy a car! More

by Jmcd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac
Jul 24, 2023 -

Audi Wilmington responded

Thank you for the review! We appreciate your business and hope to see you again at Audi Wilmington. Safe travels!

July 24, 2023

Every salesperson or service person I have ever encountered at Audi Wilmington has been been helpful and professional. I would highly recommend them. In fact, we just bought another new Audi from More

by Carrbarr4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Mihok
Jul 25, 2023 -

Audi Wilmington responded

Thank you so much for your kind words and recommendation! We're delighted to hear that our team at Audi Wilmington has consistently provided helpful and professional service. Congratulations on your new vehicle, and we look forward to serving you again in the future!

June 04, 2023

Thank you to Anthony for finding me the exact car I wanted couldn’t be happier. More

by KJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Jun 05, 2023 -

Audi Wilmington responded

Thank you for the review! We appreciate the kind feedback about Anthony and hope to see you again at Audi Wilmington. Safe travels!

June 03, 2023

Just bought my first brand new car with Anthony and I couldn't be more happy with how everything went, he made the whole transaction very smooth and easy. Everyone at the dealership were great, but I wou More

by SB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Anthony Williams
Jun 05, 2023 -

Audi Wilmington responded

Thank you for the review! We are thrilled to hear that Anthony delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Audi Wilmington!

May 08, 2023

Recently, I had a great experience with Anthony. I've had an Audi for a few years and had been looking for an upgrade at other dealer locations. None of these experiences felt particularly notewor More

by ryanpjcassidy
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
May 09, 2023 -

Audi Wilmington responded

We're delighted by your rave review! It elates us to hear that your experience at Audi Wilmington was unlike any other. Anthony and our team strive to provide top-tier service and ensure our customers feel comfortable throughout their purchases. Thanks for referring us to your loved ones, and congratulations on your SQ5. We're so happy you love the new ride!

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