Audi Wilmington

Blew My Expectations Right Out of the Water! Don't Hesitate! Having owned my Acura for over ten years, this was my first new car experience in a long time and I was preparing for a long and arduous process with Having owned my Acura for over ten years, this was my first new car experience in a long time and I was preparing for a long and arduous process with pushy sales-folk. How far from the truth that was! I was completely blown away from the total car buying experience at Audi Wilmington and would encourage ANYONE looking for the Consumer Reports 4th most reliable automobile brand to start here!!! From the moment I walked into the spacious and meticulous dealership I was greeted by a courteous salesman (Stephen McKeehan) who came over and introduced himself, even offered a complimentary beverage. I must admit, I've read and studied all the literature but Stephen was just as (if not more) enthusiastic and knowledgeable about the models I was interested in. Audi Wilmington also geographically has some of the best, most beautiful twisty roads to really put the SUV or sedan through its paces. When it was time to say yes and pick up my gorgeous new ride the staff at AW couldn't have made it any easier. Joe and Tommy, representing the management checked in from time to time to ensure the process was up to my standards and going smoothly while Stephen even walked me through the jaw dropping tech of the new sedan (even paired my cell via bluetooth for me!). Even Will, one of the technicians, boasted shop pride in helping to deliver a pristine and immaculate Audi sedan! xxxxxxto Stephen, my sales associate for keeping in constant contact with me during the ordering and build phase of my new Audi sedan. All the staff were accessible and pleasant to deal with. It was an absolute delight to have done business here and if your in the market for an Audi (or any luxurious sport sedan or suv) make Audi Wilmington your first stop! You will not be sorry! More

HORRIBLE EXPERIENCE WITH SALES AND OWNER!!!! STAY AWAY My first advice for every one. i would never step into this agency again I was humiliated, verbally abused and threatened by the owner of this agen My first advice for every one. i would never step into this agency again I was humiliated, verbally abused and threatened by the owner of this agency. It started with a phone call i made at 4 30 PM on 12/2/2017 trying to know till what time dealership is open. I am looking for cars and exploring the market. I have herd a lot about Audi Brand and wanted to see if i can drive home an Audi this June. Receptionist informed me that they will close at 5 PM. Since it was already 4 30 PM I was about to hang up when she asked me why i wanted to come. I told her of my intention, to this she stated that in case I am local I should stop by today. I informed her that I live 25 min away from the agency. To this I was told that I should stop by today. I asked the person if she is sure since the last thing I wanted to hear at the dealership is that they are closed considering the fact that i was being asked to come extremely close to the closing time. To this I was again told " no body is going to say that to me" and that " I should come today. I made 25 min drive to Wilmington DE thinking the dealership must have a policy of some one staying extended hour I reached the dealership at 5 PM and i was told they are closed, when i asked then why did the receptionist ask me to come i was first told i should have come 5 min earlier. They knew i would be making 25 min drive to reach their dealership. They could have simply requested me to come on a later day ????? At this time i felt wronged since i was going through something that i had clarified before and it was my fear. I was made to believe i will be attended to considering the circumstances and then very specifically refusing to attend to me. With no fault of mine. I felt my time has been wasted. Regardless I requested to be seen by a manager. The manager heard what i had to say and then asked me which car I wanted to see. I told him i am driving a Mercedes c 300 and looking to test drive Audi. He asked which exact model. To this I told them I wanted to be introduced to the models available. At this point the owner of the dealership interjected. I was not even talking to him. He never introduced himself. He just seemed angry. He started shouting and me and said I should either walk into his office and talk or get the xxxx out of his dealership. He made multiple derogatory statements like. I should stop yapping, I should get the xxxx out, he is the owner and it's his shop. I was surprised at being talked like this. I was not rude neither was I shouting at the people in the dealership. i was trying to make a point and was being firm but not rude and not loud. I did remind him that he is being very rude but he didn't care. In the back ground I was hearing receptionist say that i should have come 5 min earlier. Some how the owner thought that if he shouts and rudely tells me to either come to his office or walk out of his agency this is ok My horror didn't stop here. He apparently followed me to my car humiliating me. He was absolutely not parked next to me. He called me names; he said my car is a " 200 dollar piece of junk that i should drive home in" . Once i sat in my car to drive away he even opened the door of my car threatening me and only let me go once i reminded him i will call 911. Now here are my concerns: Its of course the dealerships responsibility to take ownership of the mistakes they have made. i did not make 25 min drive to get into an altercation. I did not ever want some one to stay back if they didn't want to in the after hours because of me. But if they made a mistake in calling me some one needs to take responsibility for that. Further NO ONE HAS A RIGHT TO BE RUDE !!! NO ONE HAS A RIGHT TO THREATEN SOME ONE When a customer walks in to a business center customer is vulnerable. its not customers home base, customer does not have friends there, the least agencies can do is be respectful. there is a res its called Customer EXPERIENCE Audi did loose a customer today because of this dealership and i am going to make sure my friends know about this experience I hope some one in the customer experinece listen to the phone conversation between the front desk and me and watches the video installed in the lobby and the video installed outside the dealership. I feel humiliated and abused. I have never been treated this way by any one. Not sure if this a race issue I suspect this is not the first time the dealership has behaved this way However all i can do is not go to this agency again warn my friends and who ever else i can reach out to. More

terrific buying experience Buying a new Audi through Tom Rogers and Audi Wilmington was a terrific experience. Tom was very easy to deal with, very knowledgeable of the Audi pr Buying a new Audi through Tom Rogers and Audi Wilmington was a terrific experience. Tom was very easy to deal with, very knowledgeable of the Audi product and ultimately made me feel valuable as an Audi client. More

Ask for Anthony! Anthony was absolutely amazing! He was extremely knowledgeable about not only Audi but also my preferred brand, which I never thought I'd part from. I Anthony was absolutely amazing! He was extremely knowledgeable about not only Audi but also my preferred brand, which I never thought I'd part from. I was sold on converting auto brands immediately!!! More

Buying a car can be a pleasant experience! For me, in the past, buying a car was akin to having a dental appointment, but buying a vehicle from Wilmington Audi was a very pleasurable experience For me, in the past, buying a car was akin to having a dental appointment, but buying a vehicle from Wilmington Audi was a very pleasurable experience. Great organization... customer focused, no pressure and very honest. Tom, the General Manager, was very knowledgeable and very helpful.... his advice was so very helpful. John the Sales Manager, and Tyler were also great to work with. Top class organization. More

Outstanding Focus on Client Fabulous attention to detail. Everyone that was connected to my purchase was outstanding. I particularly want to highlight and thank Tommy Rogers for Fabulous attention to detail. Everyone that was connected to my purchase was outstanding. I particularly want to highlight and thank Tommy Rogers for his patience, his availability and the great customer service! More

Excellent My third car at this dealership. Hassle free and very understanding of your needs! Certainly will come back and get another Audi here! Now my daughter My third car at this dealership. Hassle free and very understanding of your needs! Certainly will come back and get another Audi here! Now my daughter wants to get car here as well. More

Outstanding buying experience from Audi Wilmington Purchased my new Audi SQ5 from Stephen McKeehan at Audi Wilmington. Can't say enough about the excellent service and buying experience I received from Purchased my new Audi SQ5 from Stephen McKeehan at Audi Wilmington. Can't say enough about the excellent service and buying experience I received from him and the dealership. I too used to sell cars so I now how difficult the job is and how often people don't take the time to say thanks when given outstanding service. Will definitely recommend them to my friends for their new car buying needs. More

Great service Had 105K service and detailing. Jess in service handled everything wonderfully!!! The detailing job on my golden retriever carting Q7 was impressive Had 105K service and detailing. Jess in service handled everything wonderfully!!! The detailing job on my golden retriever carting Q7 was impressive! Hasn't looked that good since I bought it. Highly recommend More

$40k Audi S6 CPO: Dealer fudged certification Bought a CPO Audi S6. When a problem arose after the sale the dealer made it right. Love my car and hopefully will have many more satisfying miles a Bought a CPO Audi S6. When a problem arose after the sale the dealer made it right. Love my car and hopefully will have many more satisfying miles ahead. More