Audi Wilmington

Not that shiney customer service as the in house salon My husband bought anAudi second hand from this dealership in Wilmington DE. The car was lovely , the people on the day he chose it were very helpful t My husband bought anAudi second hand from this dealership in Wilmington DE. The car was lovely , the people on the day he chose it were very helpful to sell the car of course its priority. which I could not say the same on the day of picking the car up. We had to wait more than 2 hours to get paperwork done when it should of been done prior to a guess to ease the process, and my husband did not had free time on his hands to waist! Staff looked not very helpful and considered at all. I had to go back home and to be called from my husband to find out that I had to go back to the dealership to give him check book because there was a problem with his card and they didn't know how to do manual transaction. However they knew very well that we are paying the car off in full and any issues regarding the transaction should of been addressed prior to us. As an a VP my husband has extremely heavy work schedule with conference calls back to back through out the whole day. And this wait was not acceptable to me . I was not happy going back and forth being stressed considering that we also have 21 months old baby, that I had to wake up and bring with me . However after all the ups and downs we had , we hope that the car is worth all these troubles after all it is Germane made ( the best cars to us). I can't say personally that I was satisfied with your customer service. This for my standards of professionalism it's unexceptable . They were clearly not interested mainly because the car was second hand. But this should not matter because the company name stands behind it regardless first or second hand. Your mane represents this car. Your professionalism and outstanding customer service represents this car. So you should off being professional enough to see it through as priority, and make out experience unforgettable. Because my husband was so excited and happy with his choice until the pick up day. Mena Honey The review is written by me based on what my husband shared with me as well as my opinion based on waiting in my car with my baby for an hour then going home and then waking him up to go back to the dealership. More

Top-Notch Treatment Acknowledged our presence immediately and offered a beverage, snack and newspaper while waiting for sales person. We were promptly and pleasantly gree Acknowledged our presence immediately and offered a beverage, snack and newspaper while waiting for sales person. We were promptly and pleasantly greeted by Anthony who was knowledgable about the car and handled our experience professionally. More

Great Buying experience! Dealership facility was attractive and welcoming. Customers were treated as guests and were offered amenities including fresh baked goods. Salesman t Dealership facility was attractive and welcoming. Customers were treated as guests and were offered amenities including fresh baked goods. Salesman that we dealt with was passionate,knowledgeable, and had great interpersonal skills. Really believe I got a great deal and look forward to working with Audi Wilmington in the future. More

First Class Treatment! This was my first Audi purchase--from the moment we walked into the dealership, we experienced nothing but great customer service. We are extremely h This was my first Audi purchase--from the moment we walked into the dealership, we experienced nothing but great customer service. We are extremely happy with the Q5! More

Great positive experience !!!! Great experience! I had such an easy time car shopping, Lexi took care of me, she didn't waste my time and went straight forward with the entire proce Great experience! I had such an easy time car shopping, Lexi took care of me, she didn't waste my time and went straight forward with the entire process. I would definitely recommend shopping at this dealer ship! Overall A++ experience!!!!!! More

Very professional Had my Q5 service done,car was done in a timely manner with clean loaner provided and excellent amenities...customer service was top notch and very c Had my Q5 service done,car was done in a timely manner with clean loaner provided and excellent amenities...customer service was top notch and very convenient!!! More

Excellent Service As the owner of three Audis, I rely on my dealer to provide expert service that I can trust and rely on time after time. The staff at Winner not only As the owner of three Audis, I rely on my dealer to provide expert service that I can trust and rely on time after time. The staff at Winner not only provides this but goes out of their way to make you feel like family. Ask for Jeremy or Chris and you will be delighted with your experience. More

Attitude and arrogance Took my vehicle in for factory warranty service. No loaner, not even a ride home. Offered me the phone number for enterprise rent a car. Thought th Took my vehicle in for factory warranty service. No loaner, not even a ride home. Offered me the phone number for enterprise rent a car. Thought they were kidding. Too many other AUDI dealerships around to spend 70K on a car and then be treated badly. More

The best around I've bought many Audi's from them over the years and can't recommend them enough. I find the negative reviews here very unlikely based on my 9+ years I've bought many Audi's from them over the years and can't recommend them enough. I find the negative reviews here very unlikely based on my 9+ years of going there. They truly give high end customer service and the staff doesn't change year after year like other dealers I go to. Don't be fooled by other dealers trying to bait you in with over the top pricing gimmicks. These guys at Wilmington are ALL Audi die hards! Be sure to see Tom Mihok for all your questions as he is a true brand advocate and extremely knowledgeable. More

AUDI OF WILMINGTON DOES IT RIGHT BEFORE AND AFTER THE SALE Audi of Wilmington is a very up to date and well run Audi dealership. I have been a customer for years but that does not prevent me from shopping them Audi of Wilmington is a very up to date and well run Audi dealership. I have been a customer for years but that does not prevent me from shopping them against other Audi dealers within a 200 mile radius. I prefer to cross shop my deals and like to save as much as I can. I also like to trade cars on a regular basis and go thru the process frequently. Audi of Wilmington gets my business every time. The staff is professional and they are there before and after the sale. I would recommend Audi of Wilmington to anyone in the market for a new or used vehicle. Very knowledgeable no pressure sales staff and a General Manger that has done every aspect of the dealership from service to sales. The Service Department after the sale is outstanding as well. I am involved and informed every step of the way and do not have to chase anyone for answers. Chris Oakes in the service department does an excellent job. Audi of Wilmington represents the Audi product extremely well. More