Audi Wilmington

I took my car there to be repaired due to a shortage to the engine causing my car to lose power while driving down a busy highway. They charged my $300.00 to repair an air tube of some sort and swore to m the engine causing my car to lose power while driving down a busy highway. They charged my $300.00 to repair an air tube of some sort and swore to me it fixed the problem. Well, after leaving there my car ran worse then it ever had. I took it back and they told me they didn't believe me and that I was just trying to get something for free. After the test drive they realized I wasn't a liar! They also told me it would cost me $220.00 to have it fixed and they would do it for my for $180.00. I told them were crazy and should have fixed the problem right the first time for $300.00. That's like taking your car in to have the oil changed and they change the tire and charge you for their screw up! Not to mention this is the third time my car has been to this dealership with this problem! They specifically told my boyfriend that the pipe needed to replaced anyway so it didn't matter. He told them that's not what we asked to have fixed! It's sad, I was friends with the service manager and he didn't even mail me back! And on top of that call me a liar? What happen to the customer service people deserve? I guess they don't have to care and therefore don't! I hate this dealership! More

I have a long history with Winner, I have purchaced and had service from them for years. After being burned numerous times I had been brought back by a high quality manager with Winner a few times. Ea had service from them for years. After being burned numerous times I had been brought back by a high quality manager with Winner a few times. Each time Winner has lost this manager due to John Hynansky's poor decisions to foster profit driven customer service decisions. I was a ford, and Nissan customer in the past. I started buying Audis in 96 and when Winner set up their new location in wilmington they hit an all time service low. The last straw was quoting $200 service and being told to call if it was more. they then called and i said no. The fixed it anyway at cost of 3800. The refused to honor any calls or questions about it. I went in and after a verbal request to see a manager, they said take the car and we will call you. WInner cant offer a good deal on a car or be fair with service. I have been a YBH Audi customer ever since. More