Audi Wynnewood

I'm very thankful I had Debby as a salesperson. She's extremely personable and always customer first, right from the jump. She got me a great deal on my car and facilitated my trade in to a private party. No detail is too small or unimportant to her if it's important to you. I had an excellent experience with everyone in the dealership, including their financing expert Joe. Would highly recommend Debby and this dealership!!

This was my first time shopping for an Audi, and I had one of the worst interactions ever with a dealer here. This is not a review about the dealership as a whole, but the overall encounter I had with the brand specialist, Deborah Lessin, ruined my entire experience there. She began to talk about my character after a deal did not follow through on her end. After I ended the text conversation with her, she proceeded to call my direct cell phone line to go on again about how “I should not be doing business the way I am” and that “I should hold more integrity as a learning lesson moving forward.” The text messages prior to the phone conversation were unpleasant, so I apologized and wanted to end it there, but she decided to call me. If you are a business salesman/woman, your conversations are about business unless you are attempting to be kind or respectful to the buyer. The conversation should never be directed at someone, especially if you do not know that individual personally beyond your brief encounter with them on a sale. I really hope whoever is reading this that you do not have the same nasty encounter I did at this dealership. I would avoid her if you can. Again, I’m not talking about the dealership as a whole. Just my encounter with an individual there that has made it unpleasant.

Just got home from Audi Wynnewood and I must say my experience was pathetic and disgraceful. My husband and I (9 MONTHS PREGNANT walked into the dealership with our 6-year-old to look at the Q7 as I am expecting in a few weeks. As we walked in, the male salesperson closest to the door on our right side, got up and walked away. Then as My husband and I walked started walking towards the Q7 which was parked at the back of the show room, we watched as all the sale men just stood there to our right and not one acknowledged us, spoke to us or even uttered a word to us. They just stood at their desk talking to each other and looking over. Once at the Q7, I said to my husband "If no one acknowledges us in the next 3 minutes, I am leaving". No one else was on the showroom floor looking at cars. 3 minutes later, NO ONE HAD COME OVER TO SPEAK TO US OR GREET US. I said to my husband" Let’s go”. As I walked out, they remained at their desk and again, no one spoke. I got to the door, a female sales person that was helping another customer in her office, saw me and said " Hello, did anyone assist you?" and I informed her that not only did no one greet us, acknowledge us or speak to us. At that point, the salesperson who got up when we walked in (who was peeking from the back) walked over and attempted to give my husband his business card. The level OF disrespect, lack of customer service, discrimination WAS SO REAL TODAY. We left and went to the BMW dealership and the service was night and day. They greeted us as soon as we walked into the door and the service was impeccable and amazing. AUDI WYNNEWOOD SHOULD BE ASHAMED OF THEMSELVES, THEIR SALES STAFF AND SERVICE. TOTAL DISGRACE. THEY ARE GETTING ONE STAR SINCE I CAN'T GIVE THEN 0 STARS. TOTAL DISGRACE

One of the worst car buying experiences ever. I was purchasing a Audi Q5 for my mother and I sent over the exact sticker of the vehicle I wanted and the terms of the lease. The Sales associate Parul agreed to the deal. I was asked to come in and pick the car up at 7pm. When my mother and I arrived at the dealership, the car that they had for us was not the car we agreed to purchase. After we explained to Parul that this was the wrong car he explained it to the Sales Manager Suzanneh. She came over to the table and basically told us that this was the car we they had for us and we could take it or leave. I’ve worked in the car industry for many years and I have never been treated with such disrespect and dishonesty. I will never step foot in that dealership again.

It is not an every day occurrence for me to write about an experience and give a dealership review. We purchased four new Audi vehicles at this Wynnewood dealership over the past four years. It is an awesome building, convenient location and the vehicles have a flair. My problem is with service, not sales. Debby in sales would do anything for her buyers but her super powers can’t extend to service or management. My experience in service was problematic because the dealership, which handled all repairs and even body work when we were hit, was just unresponsive and returned our vehicle in unsafe condition. We picked up our vehicle from service to find that the car was totally out of alignment. Driving at highway speeds was dangerous. The car was obviously not road tested. This is the car that my son and daughter drive. That wasn’t acceptable. I brought it back and it was at the dealership for forty (yes 40) days. We didn’t have a loaner either during this time. We couldn’t get any response from anybody as to what was happening and after a month I had to get the GM involved. An employee introduced to me as the “top tech” at the dealership indicated that he did “everything he could” but he was unable to fix the issue. Again, that is unacceptable. During my ordeal, I met another car owner with his car at Audi Wynnewood for over a month. He was also furious that he was left in the dark and there was no end in sight. He visited the GM at the dealership before I did. A month is a long time to have a car and it is a simple process to call a client to keep them in the loop. It is inexcusable to ignore the customer. Instead of assuring me that my car is a priority and my business is important to them, the GM wrote to me that most people are happy with service and this was a random and unusual circumstance for service. Great point Kostas! Like that made me want to continue doing business with you! If I was the owner and learned that I lost a four time buyer, I would be pissed. Please remember that a warranty is only as good as the company servicing the product. I am done with this individual dealership and the other multiple mmco auto dealerships. I felt totally disrespected. Audi Wynnewood worked to lose my business.

One star is outrageously generous. Not the first issue I've had with this dealership but this is certainly the last: Started late October throughout the month of November, no heat in our car. Vents are blowing ice cold air with the heat turned up to "HI". Car takes an hour to even begin blowing warm air. And when it finally starts to warm up, it begins at the far left vent on the driver side and slowly makes it over to the far right vent on the passenger side. The only heat source in the car was the seats. Multiple visits and every service guy gives me the same puzzled look on his face and tells me they've never seen this before. They've asked me about 8-9 times, "Are you sure you don't have the A/C on?" Yes, positive. They train them well here to make you feel insane. Every guy has the same expression and the same go-to line. Meanwhile, I can see my breath in the car at 6:45am and I'm sitting on my hands until the heat finally turns on at 7:45am. They do not call you with updates, you have to chase them for communication. When you actually reach them they feed you same line "we cannot duplicate your concern". Every receipt, "cannot duplicate customer concern". It got so bad that I asked them to keep the car for almost a week, surely it will blow cold air for them in those days. After 4 days I had to call them for any sort of update. Guess what I was told, "Obviously, we cannot duplicate your concern." No, obviously, you're not even checking it. I pick it up on a Saturday and I'm told they've created some sort of "tag" for it, by contacting Audi care for trouble-shooting and guess what? They tell me that ALL of Audi has never heard of such a concern. Shocker. They deliver the car into the service garage and I sit in their garage for 15minutes testing the "heat" and it's ice cold...going on 20min. Ice. Cold. We call a service guy from the desk to the car and ask him to feel the vents. There's that same puzzled expression again. He pops the hood and then calls over a mechanic, tells him "the engine is at temp but the cabin is blowing ice cold air." Mechanic looks clueless and partially amused by our begging him to find out what is wrong with this car. Something is very wrong with this car. Mechanic tells us "it's normal for the car to take 15-20min to feel the heat and it's always going to heat the driver first." Always going to heat the driver first?!?! Yeah, ok buddy. We tell him we've been through a winter with this car, this was not happening last year, it's a new issue. He shrugs his shoulders and smirks. Service guy says we'll definitely get back to you on Monday regarding the "tag". That was Saturday, Dec 1 and I'm still waiting on that call back. Don't waste your time, this place is a joke. They lie, they waste your time, they simply don't care if you're left out in the cold...literally.

Driving from allentown to the jersey shore the tire light went on. Made a wick stop there even thought we bought the Audi A5 at home. Service said to come right. Drove right into service. Tire pressure was checked and we were on the way. No charge. Nice staff and very nice auto technician.

This is my second purchase from the group and another huge shout out to the managers at Audi Wynnewood - Thanks to Tarik Shapli, Shaun Issac and Suzannah Sarkahian for helping make this purchase as smooth and easy as could be. They truly went above and beyond to help make the best deal possible. We also couldn't have asked for a better salesperson in Matt Kwatyra, and Jason Bufka in finance made the entire process so convenient. Also, thanks again to Zach Lebbing who had everything ready to roll as soon as we got there. You guys rock!

Never take your car here for service. They are robbing everyone. I get its an Audi service not jeffy lube. They charged me $190 for an oil change are you kidding me?! Every other dealership in the USA charges around $100 or less! You can just go to the other dealership owned by the same group charges $100! I would highly recommended to stay way even if your car breaks down in front of this dealership!

Working with Debbie was a smooth ride to my new car. She worked hard to get me my car after a big storm rumbled through our area and knocked the power out at her shop. She got the deal done quickly and easily . I'm highly recommending her...