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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
970 Reviews

970 Reviews of Audi Wyoming Valley - Service Center

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October 16, 2024

Joe was and always is very professional and considerate of the customer. He is a credit to Audi. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your kind words about Joe! We truly appreciate your feedback and are thrilled to hear that Joe consistently provides such professional and considerate service. His commitment to our customers and the Audi brand is commendable, and we’re proud to have him on our team. If you ever need assistance in the future, please don’t hesitate to reach out. We're here to help, and we look forward to welcoming you back to Audi Wyoming Valley soon!

October 15, 2024

Made servicing my vehicle very convenient with excellent service, communication and valet. I would highly recommend! More

by khartknch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our vehicle servicing to be convenient and that you appreciated our excellent service and communication. Our team works hard to ensure that every customer feels valued and well taken care of, so it’s wonderful to know that we hit the mark for you. We’re especially glad you enjoyed the valet service—it’s all about making things as easy as possible for you. Your recommendation means the world to us, and we truly appreciate your trust in our dealership. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 13, 2024

Great service! Kind, attentive, knowledgeable, and great communication. Quick professional service. Will definitely be returning! Highly recommend More

by HLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Toassacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Our team strives to provide kind, attentive, and knowledgeable service, so it’s fantastic to know that we met your expectations. We truly appreciate your kind words about our communication and the quick, professional service you received. Your recommendation means a lot to us, and we can't wait to welcome you back for your next visit. If there’s anything specific you’d like us to assist you with next time, please don’t hesitate to let us know! Thanks again for choosing us, and see you soon!

October 12, 2024

Great service! We had a problem and they stuck with us until it was fixed. Brian was great. Very patient. So far problem is solved. More

by LMV1TRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received great service and that Brian was able to assist you patiently throughout the process. We understand that dealing with problems can be stressful, and we're committed to ensuring our customers feel supported every step of the way. It's wonderful to know that we could stick with you until everything was resolved. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

October 12, 2024

Joe G. was very professional and knowledgeable of all aspects of my Audi. Mike in the Service area was excellent in explaining via video showing what work More

by AUDI Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. Our team, including Mike from the Service area, takes great pride in providing professional and knowledgeable service, and it's great to know that his video explanation made a positive impact on your visit. At Audi Wyoming Valley, we strive to ensure our customers are fully informed about their vehicles and the work we perform, and it sounds like we hit the mark with you! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

Oct 29, 2024 -

AUDI Q3 responded

Please pass on my "thanks" again to Joe and Mike, it is greatly appreciated. Lastly, I understnad wanting feedback concerning my service however, I feel one reply back to you says it all. Thank You John K.

October 11, 2024

My car was towed in. While I waited, they were able to find what the problem was and fix it so that I could drive away. I was very pleased. More

by tamyra.reser
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we could quickly identify and resolve the issue with your vehicle. It's always our goal to provide prompt and efficient service, especially during unexpected situations like having your car towed in. We understand how important it is to get back on the road as soon as possible, and we're glad we could help you drive away satisfied. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us and look forward to serving you again! Safe travels,

October 11, 2024

Easy to schedule repairs. No delays on arrival and work complete with in stated time More

by NADINESONATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found it easy to schedule your repairs and that our team met your expectations for punctuality and efficiency. At Audi Wyoming Valley, we strive to provide a seamless service experience for all our customers, and it’s great to know that we were able to deliver on that promise for you. Your feedback is invaluable to us and helps our team continue to improve and provide top-notch service. If you have any further needs or questions, please don’t hesitate to reach out. We look forward to seeing you again!

October 09, 2024

Efficient. Kept me advised on progress. Received video updates. Fair pricing. Performed requested services and delivered clean vehicle as promised More

by NSM49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us this wonderful review! We’re thrilled to hear that you had a positive experience with our service team. At Audi Wyoming Valley, we believe in keeping our customers informed every step of the way, so we're glad you appreciated the video updates. It's important to us that you feel involved in the process! We're also pleased to know that you found our pricing fair and that we met your service expectations. Delivering a clean vehicle is just one way we show our commitment to quality, and we’re glad we could deliver on that promise for you. If there’s anything else we can do for you or if you have any questions in the future, please don’t hesitate to reach out. Thank you once again for your kind words, and we look forward to seeing you again soon!

October 08, 2024

Very easy to work with, good customer service, good quality service, friendly, quality, professional and good service More

by scraps16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found working with us easy and enjoyed our customer service. Our team strives to provide friendly, professional, and high-quality service to all our valued customers, so your kind words truly mean a lot. If you have any further needs or questions, please don't hesitate to reach out. We're always here to help and look forward to seeing you again soon!

October 08, 2024

Everyone is always great! I will forever take my Audi cars here as long as they stay great More

by Ianmascioli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you always have a great experience at our dealership. Your loyalty means the world to us, and it’s customers like you who motivate us to continuously provide exceptional service. Our team is dedicated to ensuring that every visit is as pleasant and efficient as possible, and we're glad to know that our efforts have made a positive impact on your Audi ownership experience. We look forward to continuing to serve you and your Audi for many years to come! If there's anything specific we can assist you with in the future or any feedback you'd like to share, please don't hesitate to reach out. We're always here to help! Warm regards,

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